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Game-Changer for Visual Collaboration and Cross-Functional Alignment
What do you like best about the product?
Real-time collaboration with version control
Ease of creating professional diagrams and process flows
Integration with project and productivity tools
Facilitates hybrid and remote teamwork
Ease of creating professional diagrams and process flows
Integration with project and productivity tools
Facilitates hybrid and remote teamwork
What do you dislike about the product?
Occasionally, performance slows down with very large, complex diagrams. More offline capabilities would be a nice addition.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite helps us align cross-functional teams, streamline complex planning, and accelerate decision-making through clear, real-time visual communication
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Great for Team Diagrams, but Could Be Smoother at Scale
What do you like best about the product?
As a software engineer, I find Lucid invaluable for visualizing complex system designs, API workflows, and service architectures. It bridges the gap between engineering and non-technical stakeholders by making abstract concepts easy to understand. The real-time collaboration features, including comments, shared editing, and integration with tools like Jira and Confluence, streamline our technical planning and sprint discussions. I also appreciate how effortlessly it handles versioning, allowing the team to iterate on diagrams without losing context. It’s become a central part of how we brainstorm, plan, and document our systems.
What do you dislike about the product?
As a team lead working on architectural planning, I’ve found that while Lucid is great for initial brainstorming and system mapping, it lacks certain features that support long-term architectural documentation at scale. For example, large diagrams with many dependencies tend to become sluggish and harder to navigate over time. Permission management across multiple workspaces can be clunky, especially when aligning with engineering org structures. I also wish Lucid supported more dynamic integrations, like live data syncing from architectural repositories or cloud infrastructure — which would help maintain diagram accuracy in evolving systems. Improving these would make Lucid an even more powerful tool for technical leadership.
What problems is the product solving and how is that benefiting you?
Lucid helps solve the challenge of aligning technical and non-technical stakeholders by providing a shared visual language. Whether it’s system architecture, data flow, or sprint planning, the suite makes it easy to break down complex ideas into intuitive diagrams. It also eliminates version control issues that come with static tools, our team can collaborate in real time, leave comments, and iterate quickly without losing context.From a leadership perspective, it streamlines architectural reviews, incident retrospectives, and onboarding by keeping everything well-documented and visually accessible. Overall, it shortens the feedback loop, reduces back-and-forth communication, and keeps everyone aligned, especially in fast-moving projects with distributed teams.
GREAT system
What do you like best about the product?
As a Human Resources professional, I've used a lot of tools to manage communication, process mapping, and training initiatives—but Lucid Visual Collaboration Suite has genuinely impressed me. Whether I’m brainstorming recruitment strategies with leadership or mapping out onboarding processes for new hires, Lucidchart and Lucidspark help bring clarity and creativity to every conversation.
Overall, Lucid empowers teams to communicate with clarity, spark innovation, and align around shared goals. It’s a game-changer for strategic thinkers and creative problem solvers alike!
Overall, Lucid empowers teams to communicate with clarity, spark innovation, and align around shared goals. It’s a game-changer for strategic thinkers and creative problem solvers alike!
What do you dislike about the product?
The full suite can get pricey for smaller HR departments or nonprofit teams. It would be great to see more flexible pricing tiers or discounts tailored to nonprofits or solo professionals.
What problems is the product solving and how is that benefiting you?
My company was able to be more professional and streamlined
Easy to use platform for Org Charts
What do you like best about the product?
It was an easy-to-use tool. I wanted to replicate our company's org chart, and I tried with other platforms, but Lucid Chart was the winning one.
What do you dislike about the product?
Their buttons once selecting a form. It was frustrating to see that the forms didn't have the same sizes and that it didn't have an option to make them all the same. The copy-paste feature created different-sized forms.
What problems is the product solving and how is that benefiting you?
Easy to make org chart and automatically saved in the cloud.
Solid tool, with the ease of approach I want and depth when I need it
What do you like best about the product?
I can create diagrams, documentation, flowcharts and more quickly, with minimal fuss and I never feel like I'm fighting the tool for what I want. There's an intuitive man-machine interface here that other products fail to tune in on.
What do you dislike about the product?
I had to stretch to find something I didn't like. One thing to look at, is that I like to use Dark Mode flags in my browsers - now granted this is an experimental feature not currently fully supported - and in some edge cases Lucid is hard to use with these flags, certain transparencies or visibilities don't display fully properly, and the behavior isn't quite the same between browsers either.
What problems is the product solving and how is that benefiting you?
Most recently I used it for project planning flowcharts, but I used it for documentation on auth methods too. Whenever I need a fast diagram or a solid flowchart, I turn to Lucid. It's on my bookmarks bar/favorites bar. I don't even always save my work either, sometimes I use it a bit for a scratchpad and then delete.
Great for clear, concise flowcharts for business processes.
What do you like best about the product?
As a professional working in risk analysis and cross-functional project teams, I appreciate how Lucid makes it easy to align people and ideas visually. What I like best is its real-time collaboration capabilities—our team can work on the same diagram or process flow simultaneously, which streamlines decision-making and reduces miscommunication. I also use Lucidchart and Lucidspark frequently for different purposes: Lucidchart for creating detailed process maps and data flows, and Lucidspark for brainstorming sessions. The wide variety of templates (like customer journey maps and swimlane diagrams) saves time and ensures visual consistency. Plus, the integration with Google Workspace, Microsoft Teams, and Slack enhances our workflow without needing to constantly switch between platforms.
What do you dislike about the product?
While the suite is very powerful, some of the more advanced features—like conditional formatting or automated data linking—require a bit of a learning curve, especially for new team members. The pricing can also be a barrier for smaller teams or individuals; we had to evaluate carefully before upgrading to a team plan. Occasionally, I’ve noticed that performance can lag a bit when working on very large diagrams with many collaborators, which can be disruptive in time-sensitive meetings.
What problems is the product solving and how is that benefiting you?
Lucid has helped us solve several collaboration-related challenges, especially around remote teamwork, process transparency, and onboarding. Before using Lucid, documenting and explaining complex workflows or risk assessments required long written reports that weren’t always easy to interpret. Now, we use Lucidchart to visually communicate risk matrices and mitigation workflows, which has improved stakeholder understanding and buy-in significantly. During workshops, we use Lucidspark for ideation, which helps everyone—whether in-office or remote—contribute in real time.
It’s also been a major help with cross-functional projects, where teams from different departments need to see how their work fits together. By using Lucid to map systems and responsibilities, we’ve reduced overlap and caught process bottlenecks early.
It’s also been a major help with cross-functional projects, where teams from different departments need to see how their work fits together. By using Lucid to map systems and responsibilities, we’ve reduced overlap and caught process bottlenecks early.
Solid option for visualizing org charts, processes, etc
What do you like best about the product?
I like that the learning curve is fairly quick to get started and that you can collaborate with other team members.
What do you dislike about the product?
It can be intimidating to use it as it has so many features and templates so difficult to sometimes get started without breaking a template or what not.
What problems is the product solving and how is that benefiting you?
Basic org charts, business operations processes/procedures, mapping out customer journeys
Free tier too limited and i have alternatives, using Figjam
What do you like best about the product?
Extensive import and export options. Unlike other charting platform, it automatically align things for me when I move things around
What do you dislike about the product?
I imported a csv but the fields are not match and can’t edit. My main usecase is to automatically turn data to chart, but it’s a mess and many info not importrd correctly
What problems is the product solving and how is that benefiting you?
Automatically turning data to charts
Excellent accessability, hoping for more
What do you like best about the product?
I loved the multiple ways to create easy flow charts that map to my thinking perfectly! The templates are also very useful. I love the collaborative aspects and the UI is quite intuitive.
What do you dislike about the product?
I wish you could turn off the 'snap' feature for the arrows. Diagonal arrows would be very helpful for my use cases. The AI feature needs some tuning before it can be useful.
What problems is the product solving and how is that benefiting you?
It solves my need for focus and helps with explaining ideas to other collaborators. I am glad it is intuitive and it helps with quick brainstorming.
Lucid values your feedback, share on G2!
What do you like best about the product?
I like that I am able to collaborate asynchronously - it allows me to learn more about how others think and strategize.
What do you dislike about the product?
It's a bummer that there is a limit to "shapes" or post-its with the free version.
What problems is the product solving and how is that benefiting you?
It's helping us take complex business processes by creating visual aids that allow for us to both demonstrate the complexity, but also helping us not feel confused by the complexity.
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