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Great experience
What do you like best about the product?
Remote options are great, very responsive, helps with deployment and removals a ton.
What do you dislike about the product?
I wish there was an option to upgrade the splashtop license to include multiple monitors.
What problems is the product solving and how is that benefiting you?
tons, deployment, rmm, mdm, support.
Great for small, but scaling businesses!
What do you like best about the product?
Everything about it is super straightforward, no frills, nothing more than what is needed.
What do you dislike about the product?
On the same hand as before- The lack of complication also means a limit in capabilities.
What problems is the product solving and how is that benefiting you?
They offer a product that works with little to no headcahes; Many competitors are able to solve the same problems, but with a whole lot more heartburn, or less capabilities.
One of the best and easiest SaaS RMM tools
What do you like best about the product?
Transparent updates and future features, amazing account managers, great support staff, amazing community of others to share ideas, plethora of scripts, simple and intuitive. Took less than a day to get it fully implemented in our environment.
What do you dislike about the product?
Not as feature rich as other software's, but new features are coming often.
What problems is the product solving and how is that benefiting you?
Access to client devices across the world that are headless. Remote support for our end-users. Seamless patch management. NinjaOne replaced our old RMM that wasn't even able to be scripted without using their own "language", I'm just happy that I can write a PowerShell script and actually use it easily within Ninja. Oh, and that code editor, 10/10.
Efficient and so useful
What do you like best about the product?
The management tool, especially the remote CMD/Powershell, how managing a lot of devices is simplified. One you get how to use the tool everything will be a piece of cake. Without forgetting the policies, automatization, remote registry, windows updates, remote file explorer, and ninja remote. The tool is easy to use. And will save you a lot of time when troubleshooting you can connect to users task manager/ registry/ cmd to investigate without stopping waiting for users to be free which is a struggle sometimes
What do you dislike about the product?
Only issue which is not major and I think Ninjaone gonna be able to fix, is all the popups for user comes in the console language rather than computer language for users. So might be something to consider if you are a multinational company
What problems is the product solving and how is that benefiting you?
easy to use and everything is centralized
NinjaOne: One of the Most Helpful IT Solutions
What do you like best about the product?
IT doesn't always get to benefit from their implementations, but NinjaOne is worth implementing because it provides significant help to IT. The remote support tools are awesome and it's been great to see our Windows patching and upgrades resolve over time. Pushing software to any user, at any location, on/off VPN is one of the greatest advantages.
What do you dislike about the product?
Not all installations are based on a single .msi/.exe file. On the occasional times that we need to run an install with multiple files to reference, It would be nice if NinjaOne had a repository to store and reference those files during install.
What problems is the product solving and how is that benefiting you?
Windows upgrades, software scripts were always a challenge for us. We had to spend a lot of time targeting users for an update. With NinjaOne, we push a script or update and let it do all the work for us.
Great software for keeping track of software / os patches
What do you like best about the product?
What I find most helpful is the ability to see what machines need patches at a glance and being able to push those patches out remotely. It also helps me keep track of our pc/laptop inventory. I use it daily to check for issues and to push out important updates. The installation was easy and customer support guides the way. The remote support tool is a definite bonus no need for another remote desktop subscription.
What do you dislike about the product?
I haven't really found a downside yet. I will say it keeps you busy since you see the machines that need patching and it's almost constant that one or more machines is in need of something.
What problems is the product solving and how is that benefiting you?
Patch management and network inventory. NinjaOne makes it simple and it can all be done from one place.
Ninjaone has been a fantastic / well-rounded RMM especially compared to others in the Market.
What do you like best about the product?
Ninjaone has very competitive pricing for what it offers. A lot of features that are very useful, and not a lot of 'fluff' i.e features that aren't super useful.
What do you dislike about the product?
Some parts of the customization could be more robust. It would be nice to be able to apply certain settings to a role rather than a user. For example, assigning specific device access on the role rather than each individual user in that role.
What problems is the product solving and how is that benefiting you?
We are able to allow multiple users to have remote access to specific devices. We are in a unique industry where a lot of different departments may need access to certain devices, and Ninja allows these users to connect remotely at no extra cost (only cost is per device)
Life-saver and constant improvement
What do you like best about the product?
Complete monitoring on devices without needing to have it in-hand, or remote access. We can see everything in task manager, open a command prompt, run tasks and even install software without laying hands on the device or remoting in.
What do you dislike about the product?
Some of the items you would think should be included with base pricing are not included. Ticketing wasn't included. Some of the Google Workspaces implementations could get some beefing up, like SCIM.
What problems is the product solving and how is that benefiting you?
NinjaOne saves us so much time troubleshooting our fleet of devices. We also save countless hours a week on-boarding new devices with auto-run installs.
Simply pleased
What do you like best about the product?
NinjaOne has been a great add to FHCSO. There are many positives to the solution but I mostly like how easy it is to customize to my own needs. From the ticketing solution, to direct integrations with other platforms, to update services. This has become our single stop location to get things done within our environment.
What do you dislike about the product?
I would like to see improvements to reporting. I think it would be easy to add Active Directory auditing since the integration is already there with Domain Controllers.
What problems is the product solving and how is that benefiting you?
Single tool for managing many pain points. My technicians have a one stop shop to perform their daily duties.
Ninja makes managing multiple computers so much easier
What do you like best about the product?
- Automation scripts
- Condition monitoring
- Software Installation
- Ninja Remote
- Integration with EDR
- Lots of features
- Condition monitoring
- Software Installation
- Ninja Remote
- Integration with EDR
- Lots of features
What do you dislike about the product?
- Unable to un-license a device that is no longer active (to keep historical information)
- "Run Once" schedules aren't sufficient to space out software installs
- "Run Once" schedules aren't sufficient to space out software installs
What problems is the product solving and how is that benefiting you?
- Allowing us to manage an MSP with hundreds of end-devices
- Providing a means to install software or run scripts across multiple devices at once (or in an automated fashion)
- Enabling Remote support for our end users
- Providing a means to install software or run scripts across multiple devices at once (or in an automated fashion)
- Enabling Remote support for our end users
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