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Great Cloud First RMM
What do you like best about the product?
Ninja's interface is clean, simple and easy to use. It has a large range of detail available, but it is organized for easy every day use. Managing almost 2,500 endpoints, we have not had any issues scaling and growing. Scripting and automations are fast. Out of the box, there are numerous monitors and scripts available, but it is easy to customize and add your own.
We moved from a legacy On-Prem RMM and were able to combine, RMM, 3rd Party Patching, and Remote Access/Control into the single Ninja platform. Ninja Remote is new and young, but rapidly being developed including a new Background mode to connect to a device without interrupting the end user.
There is a full API available for custom integrations, if there is not already a pre-built integration.
Support has been great and generally responsive anytime we have had an issue.
Ninja keeps an up-to-date roadmap on what features are being planned for the next and future releases. There is an easy way to submit feature requests.
We moved from a legacy On-Prem RMM and were able to combine, RMM, 3rd Party Patching, and Remote Access/Control into the single Ninja platform. Ninja Remote is new and young, but rapidly being developed including a new Background mode to connect to a device without interrupting the end user.
There is a full API available for custom integrations, if there is not already a pre-built integration.
Support has been great and generally responsive anytime we have had an issue.
Ninja keeps an up-to-date roadmap on what features are being planned for the next and future releases. There is an easy way to submit feature requests.
What do you dislike about the product?
3rd Party Patching and Reporting need some more love. They are actively developed, but tend to lag behind the rest of the product suite in terms of reliability and feature set.
Some functions like NinjaRemote and the way policies are applied are fully functional, but have felt like a step back compared to our previous solution. It has not stopped or prevented us from supporting customers daily. We are just waiting for the polish and improvement to occur.
Ninja is rapidly growing, which is great, but that can also show some weak spots too. Its obvious that some modules and feature areas do not get as much love as the rest of the stack in terms of feature development. They are responsive for most bugs, but new/additional features can be slower for some areas, leaving more than one or two releases before a new feature shows up.
Some functions like NinjaRemote and the way policies are applied are fully functional, but have felt like a step back compared to our previous solution. It has not stopped or prevented us from supporting customers daily. We are just waiting for the polish and improvement to occur.
Ninja is rapidly growing, which is great, but that can also show some weak spots too. Its obvious that some modules and feature areas do not get as much love as the rest of the stack in terms of feature development. They are responsive for most bugs, but new/additional features can be slower for some areas, leaving more than one or two releases before a new feature shows up.
What problems is the product solving and how is that benefiting you?
Ninja is helping us maintain fast effective support with our clients, consolidate platforms, and move to a more cloud-first approach where we no longer need to maintain on-premise servers to host the product.
The Most MSP Friendly Company in the Market
What do you like best about the product?
Our team has demonstrated exceptional efficiency in utilizing NinjaOne on a daily basis.
What do you dislike about the product?
The organization should prioritize hosting more in-person networking events.
What problems is the product solving and how is that benefiting you?
Eliminate recurring problems with automation. Perform most work remotely.
Great Product, Great Price Point, Continuous Development, Good Product Support
What do you like best about the product?
Very fast, intuitive user interface, flexible, good support, product advances come rather quickly.
What do you dislike about the product?
I wish certain things were a little more customizable. For example the automations library is broken out into "Applications" and "Scripts" and it would be, at least for us, advantageous if we could put them all into one bucket, or override the tags. Some of our applications are deployed via MSI, and some are deployed via script. It's confusing for us to not be able to, by default, see all in one place.
What problems is the product solving and how is that benefiting you?
Windows & 3rd party patching. Rapid, real time remote control and automation deployment. Backup of User and PC data.
Works perfect. Super Suport
What do you like best about the product?
As an MSP, what we appreciate most about NinjaOne is its simplicity, reliability, and outstanding support. The platform is incredibly intuitive, making onboarding and daily operations efficient and seamless. The automation features, patch management, and remote monitoring tools help us manage multiple client environments with ease. Most importantly, the support team is one of the best we've ever worked with – fast, knowledgeable, and always willing to go the extra mile. NinjaOne has become an essential part of our service delivery.
What do you dislike about the product?
There is very little to dislike about NinjaOne. If anything, we’d appreciate more reporting customization options. These are minor points, and we know that NinjaOne is continuously improving its platform based on customer feedback. Overall, the experience has been overwhelmingly pos
What problems is the product solving and how is that benefiting you?
NinjaOne helps us solve several core challenges as an MSP. It centralizes the management of all our clients' devices, allowing us to monitor, patch, and support endpoints remotely and proactively. This significantly reduces downtime and improves the overall service experience for our customers. The automation tools and script deployment save us hours of manual work each week, which directly translates into improved efficiency and cost-effectiveness. By streamlining operations and reducing complexity, NinjaOne allows us to focus more on strategic IT planning and less on repetitive tasks.
Great Experience
What do you like best about the product?
NinjaOne has improved our workflow tremendously. Our IT department loves the ease of use and functions available to make supporting our users top notch. We had no problem with implementation and their support was very helpful to make this process smooth. In IT we use this daily and will continue the use of this product for years to come.
What do you dislike about the product?
We sometimes have trouble with install/uninstalling applications through the NinjaOne console but that is not always on NinjaOne but the software provider as well.
Other than this pain point we really have nothing negative to say.
Other than this pain point we really have nothing negative to say.
What problems is the product solving and how is that benefiting you?
NinjaOne helped us get a good hold on our Assets. We are able to input the information needed as well as it pulling from the laptops/servers. It has helped our IT department function the best we can.
A Product That Lives Up To Their Marketing
What do you like best about the product?
We have been a Ninja client for many years, and as an MSP that has been around the block when it comes to PSAs, RMM providers, endpoint protection, BDR, etc., Ninja has been a breath of fresh air. Their products do what they're supposed to do; and they do it at a reasonable price, without a lot of high pressure sales people calling constantly. When we do need sales or other support, Lacey Harper is readily available, extremely knowledgeable, and an absolute pleasure to work with.
Onboarding and implementation was well planned out and efficient. To put it simply, we couldn't be happier with Ninja!
Onboarding and implementation was well planned out and efficient. To put it simply, we couldn't be happier with Ninja!
What do you dislike about the product?
We are waiting for the PSA tool to be a bit more comparable to some other players, such as Kaseya BMS or Halo
What problems is the product solving and how is that benefiting you?
Ninja allows us to be more proactive, addressing potential issues before they become major problems. Customers see us as valuable partners rather than just the guys that "fix stuff".
NinjaOne has been a solution to a lot of problems I've had in our current environment.
What do you like best about the product?
The Custom Fields have been a game changer in our environment. We have a lot of custom software with configuration settings that we cannot monitor or track from a central location. In the past we would have to remote into a machine and dig into the settings ourselves or manually run commands. NinjaOne's custom fields allows us to access all of these settings and store the information in a screen linked to each individual PC. This allows support to run much smoother when they can just check a field for the settings. And with the policies, we've been able to get alerts when a PC does not have the desired config settings. This is giving us more of a proactive support solution rather than waiting to react once an issue has been discovered.
The Powershell scripting is able to set or even call these custom fields as variables, which increases our control over them. No more manual changes for us, everything can be scripted to change config settings now. Having a click or two to run the script replaces what used to take a 5-10 min process of digging around while remoted into a PC and the support team has been thrilled for this change.
NinjaOne's team is also amazing. They set up weekly calls with us while deploying to our environment, which not every vendor will do. They were always able to offer solutions for any issues or concerns that arose from the business side.
The Powershell scripting is able to set or even call these custom fields as variables, which increases our control over them. No more manual changes for us, everything can be scripted to change config settings now. Having a click or two to run the script replaces what used to take a 5-10 min process of digging around while remoted into a PC and the support team has been thrilled for this change.
NinjaOne's team is also amazing. They set up weekly calls with us while deploying to our environment, which not every vendor will do. They were always able to offer solutions for any issues or concerns that arose from the business side.
What do you dislike about the product?
I wish NinjaOne had a file repository or something that would make it easy to send down files to devices.
It would also be nice to be able to run our scripts from the Remote screen rather than needing two separate windows open - One for remote and one for scripts.
I would like the ability to right click and open files in different programs in Background Connect mode. That does not seem to work.
It would also be nice to be able to run our scripts from the Remote screen rather than needing two separate windows open - One for remote and one for scripts.
I would like the ability to right click and open files in different programs in Background Connect mode. That does not seem to work.
What problems is the product solving and how is that benefiting you?
NinjaOne is improving our support process. The Remote software allows for more robust support . Running scripts directly to machines and setting custom fields has improved overall support time. Policy warnings allow us to be proactive rather than reactive which decreases number of issues in the field.
Great Product for SMBs
What do you like best about the product?
Our team uses NinjaOne on a daily basis. We have been able to scale the operations of our small business from four locations to over twelve locations in just a few short years. NinjaOne is a great product with many features that every SMB IT admin needs. A few of my favorites include their patch management, remote monitoring, and remote script execution. Their partnerships and integrations provide additional flexibility and convenience without having to manage another product and vendor yourself. They continue to release updates and new features often. I see our IT department utilizing NinjaOne for a very long time.
What do you dislike about the product?
Periodically, updates can cause minor, unintended, bugs or issues with their software. I find that they are always quick to put out hotfixes, and I rarely have to deal with an issue for very long.
What problems is the product solving and how is that benefiting you?
NinjaOne provides an excellent centralized view of our endpoints. I can check on the status of software patches, security incidents, and other issues all in a single dashboard. I frequently need to remote into end-user workstations to help resolve their issues. The NinjaOne Remote tool provides all of the features and nice-to-haves that make the process quick and painless!
Easy to use, feature filled, and robust.
What do you like best about the product?
Patching and scripting is plentiful and robust.
What do you dislike about the product?
MDM is a bit lacking compared to other platforms.
What problems is the product solving and how is that benefiting you?
Remote access to company devices and patching / security updates ensure are devices are compliant and accessible.
Great product, great sales, support and service.
What do you like best about the product?
Excellent customer service from sales to setup to ongoing training, they have a lot to offer. The product itself is great out of the box, allowing me to manage my fleet of laptops and desktops no matter where they are. Remote control, app installation, patching, vulnerabilities, software inventory are easy an at my fingertips from pretty much day one. App packaging is very flexible - you can use the default installation methods or create your own scripts easily. There are also plenty of pre-packaged script templates from Ninja, with new scripts delivered frequently. The Ninja community is vibrant too, sharing best practices and scripts in discord and on the ninja site.
They are constantly improving the product, so even if something isn't there now, it probably is in the pipeline. They are very open with suggestions for improvement, so chances are if you find something you need, it will be in a future release.
They are constantly improving the product, so even if something isn't there now, it probably is in the pipeline. They are very open with suggestions for improvement, so chances are if you find something you need, it will be in a future release.
What do you dislike about the product?
To make it really sing, you need to customize your packaging with scripts. The default methods are great for simple, small items but anything with complexity or error checking needs to be scripted. Not a big deal since the community is so prolific!
Patch reporting needs improvement. Basic reporting is there, but getting granular about what machines are out of date etc is just not there yet.
Patch reporting needs improvement. Basic reporting is there, but getting granular about what machines are out of date etc is just not there yet.
What problems is the product solving and how is that benefiting you?
solve my remote patching issue perfectly. Allows me to patch applications, OS and firmware on remote machines without me having to get them back in my hands.
Allows me much better control over my application patching process than I had with Intune. Package scripts are far more configurable, and results are immediate. No more wondering when a machine will get software from intune!
Allows me much better control over my application patching process than I had with Intune. Package scripts are far more configurable, and results are immediate. No more wondering when a machine will get software from intune!
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