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NinjaOne has made my Help Desk more useful to the IT department.
What do you like best about the product?
One of the things I like is the ease of remoting to our firm members and the stability of the product.
What do you dislike about the product?
The lack of connection to Exchange to import User information.
What problems is the product solving and how is that benefiting you?
We could easily keep people on the same version of programs or easily upgrade programs, and we can do that now. Help Desk can to it.
Game changing all-in-one RMM service
What do you like best about the product?
NinjaOne's all-in-one dashboard, where I can see the status of every device, patching, remote management, etc.
The ticketing service is amazing, especially with setting up Organizations and Systray options for end users, ticketing, automation, etc.
Customer support and the Dojo are awesome, especially with script sharing within the community.
The ticketing service is amazing, especially with setting up Organizations and Systray options for end users, ticketing, automation, etc.
Customer support and the Dojo are awesome, especially with script sharing within the community.
What do you dislike about the product?
It could have more integrations.
The MDM is a bit invasive if you have a BYOD policy.
Better customization with ticketing responses and management.
The MDM is a bit invasive if you have a BYOD policy.
Better customization with ticketing responses and management.
What problems is the product solving and how is that benefiting you?
We used to use multiple products for RMM, patching, documentation, ticketing, and asset management. NinjaOne brings this all together in one place for our admins and users.
NinjaOne RMM
What do you like best about the product?
RMM endpoint managment, user remote access.
What do you dislike about the product?
Support with deploying software packages with payload
What problems is the product solving and how is that benefiting you?
User remote access, patching.
Reliable, Intuitive RMM platform that streamlines IT management
What do you like best about the product?
I really like how easy NinjaOne is to work with. The dashboard is super clean, and everything from remote access to running scripts just works without a lot of hassle. This saves me a ton of time due to patch management and alerting; I'm only notified when something needs attention, rather than me constantly having to check in on every machine. Their support team is quick to respond and genuinely helpful, which helps a lot.
What do you dislike about the product?
Honestly, not much. If I had to pick something, it’d be that a few of the reports could be a little more flexible. But overall, it’s been a great experience and does what I need it to do.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us stay on top of system health, updates, and user issues without constantly jumping between tools. It centralizes remote access, patching, monitoring, and scripting into one platform, which cuts down on response time and boosts efficiency. We catch problems earlier, fix them faster, and spend less time doing repetitive tasks — it’s freed up a lot of our day-to-day workload.
NinjaOne has been easy to use and roll out.
What do you like best about the product?
Company wide rollout was very easy. NinjaOne has deployment packages for just about any situation. The UI is easy to understand and navigate too.
What do you dislike about the product?
I had to try and come up with a negative as the experience has really been positive, especially compared to our previous RMM. In NinjaOne, remote deletion of software does not always seem to complete successfully and requires a manual touch.
What problems is the product solving and how is that benefiting you?
NinjaOne is saving us time being able to remotely monitor & manage our IT endpoints. This benefits us by saving our IT technicians time, and allows us to focus our attention elsewhere.
Incredibly Easy to Use But Powerful Tool
What do you like best about the product?
NinjaOne does what alot of other MMR tools do such as remote support and tracking, etc. What NinjaOne does really well is tie all of these into a cohesive pane of glass. Secondary to that is the ability to implement PowerShell scripts very very easily.
What do you dislike about the product?
Honestly, not much. It does what we need it to do really well.
What problems is the product solving and how is that benefiting you?
Global deployment of PowerShell scripts to all of our systems.
The Best Fit RMM at any Scale
What do you like best about the product?
It has a wide feature set and excels in most needs for my company. I heavily leverage the health dashboard, patch management and automation tools daily. It helps me keep track and manage our fleet of mac/windows laptops. This also integrates easily with our anti-virus platform and vulnerability scanner. I feel confident that I have complete and effective overview of my endpoints.
What do you dislike about the product?
The one thing I would like to see NinjaOne implement is a single location/organization option for internal IT teams of SMBs. It would be nice to just log into my organization page and all the machines and dashboards were the first thing there.
What problems is the product solving and how is that benefiting you?
IT and business application deployment, patch management and remote assistance. The IT team could not function without this tool. It has simplified and made our response times faster/more effective.
A game changer!
What do you like best about the product?
The interface and integrations. There are many options.
What do you dislike about the product?
The patches don't always go through. Quite often I remote onto machines and it says that it is behind on updates.
What problems is the product solving and how is that benefiting you?
There's hard to choose just one. I love that if a service stops, I can be notified and have the automation for the service to start.
Makes remote monitoring and management of computers super simple
What do you like best about the product?
I've been using NinjaOne for many years now and use it every day for work. NinjaOne has a pretty robust scripting and automation system, allowing you to write scripts in different languages like Bash and PowerShell.
The automation allows you to setup conditions and alerts to monitor for issues. Also, the ticketing system is pretty good; not the best I've seen but serviceable and easy to use and setup.
The support team at Ninja is always quick to respond and provide great solutions to fix my issues.
There aren't that many integrations out of the box, however NinjaOne does have an API allowing you to connect the system to pretty much anything you want.
Ninja Remote is really good, probably the best software I've seen for controlling computers. It never has an issue connecting to computers and even allows for quick connect functionality for computers not in my organization, if needed.
The automation allows you to setup conditions and alerts to monitor for issues. Also, the ticketing system is pretty good; not the best I've seen but serviceable and easy to use and setup.
The support team at Ninja is always quick to respond and provide great solutions to fix my issues.
There aren't that many integrations out of the box, however NinjaOne does have an API allowing you to connect the system to pretty much anything you want.
Ninja Remote is really good, probably the best software I've seen for controlling computers. It never has an issue connecting to computers and even allows for quick connect functionality for computers not in my organization, if needed.
What do you dislike about the product?
For the most part NinjaOne is great, except for the patching. It doesn't always work to patch and update computers. I've been having a lot of issues specifically with Microsoft updates (like Office). They always seem to fail on multiple computers.
Also, the built in patching for other applications doesn't always work either. This leaves my console with a lot of red and yellow warnings and errors but they are all due to the patching system not working right.
Also, the built in patching for other applications doesn't always work either. This leaves my console with a lot of red and yellow warnings and errors but they are all due to the patching system not working right.
What problems is the product solving and how is that benefiting you?
There are quite a few ideas on the roadmap that solve some issues I've been having:
1) Reboot Dialog Redesign - users have been complaining that the reboot dialog looks like a malware popup. Having a white-label, modern popup would alleviate this issue.
2) Block Windows Update on the device - Microsoft updates have a tendency to re-install apps that were already removed when doing updates, such as the new Outlook app which tries to replace Outlook Desktop.
3) Microsoft 365 Monitoring - would allow us to keep most things in one place so that we only have to log into Ninja to see an overview of the organization, including Microsoft services.
1) Reboot Dialog Redesign - users have been complaining that the reboot dialog looks like a malware popup. Having a white-label, modern popup would alleviate this issue.
2) Block Windows Update on the device - Microsoft updates have a tendency to re-install apps that were already removed when doing updates, such as the new Outlook app which tries to replace Outlook Desktop.
3) Microsoft 365 Monitoring - would allow us to keep most things in one place so that we only have to log into Ninja to see an overview of the organization, including Microsoft services.
Total Package
What do you like best about the product?
The ability to remote into uses computers from within the ticketing system
What do you dislike about the product?
Reporting features could be better. Limited options
What problems is the product solving and how is that benefiting you?
Ninja is allwoing us to support 38 buildings across 2 states remotely and also allows users to submit tickets.
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