External reviews
3,151 reviews
from
and
External reviews are not included in the AWS star rating for the product.
We use NinjaOne daily and for years! Backbone tool of our MSP!
What do you like best about the product?
Very affordable, great services, always being improved!
What do you dislike about the product?
Wish the NinjaOne team had virtual or in-person workshops! Maybe dedicated support to setup ticketing, or other services.
What problems is the product solving and how is that benefiting you?
I use this for my MSP and to support all my clients
The Best RMM Available
What do you like best about the product?
We have been using Ninja for over 5 years now. Not a single time in those 5 years have we regretted our decision to implement Ninja as our RMM. The initials on-boarding is easy and guided. The interface is clean and easy to understand. Ninja is constantly release updates that are actually useful (bonus: you can view their update roadmap and submit suggestion for future updates) Customer Support is extreme fast and responses are seem to be from a person that is genuinely interested in solving your problems. Last, but certainly not least. Ninja's Patch Management is top notch. Patches can be automated to suit your needs and the ability to see vulnerabilities affecting systems that are missing patches is a great feature. We can view view Patch related data such as: installed patches, approved patches, pending patches, failed patches, patch compliance percentages and more from the "OS Patch Dashboard".
What do you dislike about the product?
The ninja end-point agent does require a fair amount of system resources. As a result older systems and/or systems with smaller CPU's and lower RAM my struggle to run other resources intensive processes alongside Ninja.
What problems is the product solving and how is that benefiting you?
NinjaOne solve basic IT issues, Patch Management issues, Data/ Image backups and everything in between!
Ninja for Patching and Remote Support
What do you like best about the product?
It was fairly easy to deploy and it just works. Our previous software constantly had issues so our patch posture was poor but this has brought us to a point where we're comfortable and always up-to-date on patching.
What do you dislike about the product?
So far, nothing. They keep adding more and more features and ones we will want to implement.
What problems is the product solving and how is that benefiting you?
Our main purpose when we looked at NinjaOne was a way to patch PCs for 3rd party applications. This easily solved our issues and we're looking at the additional features it offers since it has been working well.
NinjaOne Rocks!
What do you like best about the product?
Everything! Scripting, Automation, Patch Management, Documentation, Warranty Tracking
What do you dislike about the product?
Nothing! Everything about NinjaOne has been working perfectly for us.
What problems is the product solving and how is that benefiting you?
Solving all the problems of not having an RMM solution as feature rich as Ninja.
Best Investment a company can make
What do you like best about the product?
NinjaOne saves me hours updating and managing systems. The integration is seamless with very little overhead. The patch management functionality saves our team numerous hours allowing us to be more productive. The monitoring is top notch as well
What do you dislike about the product?
Some of the built in scripts or functions do not work. An example is the disk cleanup script, it doesn’t do anything.
What problems is the product solving and how is that benefiting you?
Patching 100’s of computers in a matter of a few hours instead of 10+
Changed from ManageEngine to NinjaOne - Best Decision we made
What do you like best about the product?
The overall look and feel of the product. Its easy to manage and my staff have navigated through it with no issues since moving away from ManageEngine to NinjaOne. My initial concern leaving ME at that time was my team and I had become used to certain ways of how ME worked, and overall its a decent product, but the support is where we had the most issues with. The time it took for response, the time it took to fix the issue, it had become to cumbersome and then it became way too expensive. NinjaOne turned out to be the best decision we made once we learned the system and how it worked overall. The support has been really great in comparison to others we used. The biggest area we looked at was the remote capabilities, and NinjaOne has really good remote access that is seamless. My team and I are in this system daily supporting 800 field adjusters every day. This system was easy to implement and it was overall a very easy integration into our daily lives in Tech Support.
What do you dislike about the product?
Most of all has been the initial support we received and continue to get when we have issues. The remote access systems work great as well and we have transitioned very well into this system.
What problems is the product solving and how is that benefiting you?
We none at this time. The last issue we had was a couple of clients out in the field with the remote support. It turned out to be the agent wasnt installed properly, and it was solved promptly.
Efficient from Start to Finish - from the account team, demo, eval and deployment its been a breeze.
What do you like best about the product?
Simplicity and it just works. Service has been responsive and professional.
What do you dislike about the product?
cost for larger users becomes significant but I may be wrong to assume
What problems is the product solving and how is that benefiting you?
Easy RMM - has rescued me a couple of times already when losing remote access through conventional methods. It just works and is easy to deploy. I will be extending my usage to backups and then policy and update management.
Awesome product and team
What do you like best about the product?
NinjaOne has significantly streamlined maintenance of a large complex system we maintain. Support is top tier. The development team is always adding great new features and is very open to requests and suggestions.
What do you dislike about the product?
I can't think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
We are using NinjaOne to manage patch management and asset tracking for a significant number of machines. This provides a large time savings vs performing this work manually, like we were doing in the past.
Simply put - an amazing product
What do you like best about the product?
There are two main things that I like best about NinjaOne:
-Ease of use/navigation, most things make sense on location and the UI is really good
-Quality, Active development. New, useful features are being added often making things easier or better
-Ease of use/navigation, most things make sense on location and the UI is really good
-Quality, Active development. New, useful features are being added often making things easier or better
What do you dislike about the product?
User permissions could be better. I often end up having to provide full admin access for tasks like patch management, etc. Some permissions do not stack as expected, resulting in having to provide additional access than needed.
What problems is the product solving and how is that benefiting you?
We switched to Ninja primarily for better RMM features related to patch management. While the patch management is not perfect, it is leagues better than other options we use.
NinjaOne is great
What do you like best about the product?
I haven't used many other platforms, but NinjaOne is by far the best. I am a single-person MSP, and Ninja lets me support many more clients than I would be able to if I had to do things in more manual ways.
What do you dislike about the product?
I'm not really sure the downsides. Perhaps that they're not giving the platform away for free?
What problems is the product solving and how is that benefiting you?
I am able to help my clients efficiently and effectively. The new console method of accessing a computer without disrupting the end user has been fantastic!
showing 941 - 950