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Capable RMM tool for the smaller MSP
What do you like best about the product?
It's a pretty capable tool especially for the price point. The remote access and the ability to give clients remote access is very useful. Patching polices work well along with reporting.
What do you dislike about the product?
Would like to see a more flexible portal and applying policies can be a bit complicated if you don't spend a bit of time in it.
What problems is the product solving and how is that benefiting you?
Endpoint management, Remote management and access along with the ticketing system allows us to monitor and be proactive without having to spend a ton of man hours.
NinjaOne's intuitive GUI makes finding tools effortless with its clean, logical layout.
What do you like best about the product?
Clean GUI, easy navigation, powerful tools
What do you dislike about the product?
I haven't found anything about the Product yet. The API support team could use some help and "Customer Service".
What problems is the product solving and how is that benefiting you?
They have been able to offer RMM support for every OS that we, as a company, it911now.com so far. The Other guys mainly or "Only" offered Windows machines.
NinjaOne endpoint management tool
What do you like best about the product?
Endpoint management with NinjaOne is very helpful and user friendly.
This product impressively allows remote capabilities for Windows and Mac environments with the same remote tool, NinjaOne Remote.
The patch management for Windows endpoints and Macs is also great.
This product impressively allows remote capabilities for Windows and Mac environments with the same remote tool, NinjaOne Remote.
The patch management for Windows endpoints and Macs is also great.
What do you dislike about the product?
It is somewhat difficult to install some software from the NinjaOne program and from the software patching area.
What problems is the product solving and how is that benefiting you?
NinjaOne allows our service desk staff to more easily assist Windows and Mac users. The product also manages patching our fleet of Windows servers.
Really great product with even better support
What do you like best about the product?
We use Ninja One for ticketing, Windows updates, app installs, MDM, and enterprise management. It's exceeded my expectations in almost every way. The webinars they hold every month are fantastic. I've learned so much about how to better use the tool from those learning sessions. I've never had another product hold sessions where you could just ask them how to do stuff and then they show you. The stuff you can do with the API is awesome. The Ninja One Discord community is incredibly helpful as well. So many people willing to help out with scripts and ideas.
What do you dislike about the product?
I wish they had image deployment. We use another product for imaging and I'd love to be able to use Ninja One for that too.
What problems is the product solving and how is that benefiting you?
Ninja One keeps our Windows devices updated. We're able to remotely support all of our devices with ease. We can push out app installs or scripts. All of this can be done either on the network or over the internet. We're able to have a multitude of ticket boards for our teams to work tickets.
Critical to managing multiple computers
What do you like best about the product?
It has reduced our new PC set up times to about 15 minutes as opposed to an hour. The ability to script first installs is a game changer. Ninja Dojo is very helpful in locating people with similar issues,
The built in ticketing system has also reduced our reliance on a third party such as service now.
Patch management system is also helpful in keeping most of our systems up to date.
The built in ticketing system has also reduced our reliance on a third party such as service now.
Patch management system is also helpful in keeping most of our systems up to date.
What do you dislike about the product?
The auto install feature changed, and for some reason the new way to do things is not as reliable as the past way. Used to be pretty easy to upload the msi and place the required parameters. However these days some of the apps have to be scripted to download from one drive and then install.I also want to state that the Splashtop feature is unreliable at times.
What problems is the product solving and how is that benefiting you?
Mainly first install scripts
NinjaOne
What do you like best about the product?
Fast response from their Support team, easy deployment, easy to use.
What do you dislike about the product?
The interface doesn't remember what you were doing last. In areas, it defaults to all devices instead of what you were working on.
What problems is the product solving and how is that benefiting you?
RMM and patching are huge in the landscape in which we live, as are backups and AV/Anti-ransomware.
Quick and Easy Deployment for Small MSPs
What do you like best about the product?
Every bit of this product is logical and straightforward. It's clear the development team thought through real-world workflows and use cases and then designed the product to accommodate those with as much customization as possible.
What do you dislike about the product?
Customizable to a fault. Sometimes it's just too open-ended, and I wish it would include templates that are more ready-to-go for the most common scenarios.
What problems is the product solving and how is that benefiting you?
NinjaOne makes unified administration of our client endpoints easy and efficient.
good product
What do you like best about the product?
tons of tools and integrations, constant new dev, good communication
What do you dislike about the product?
licensing limitations with 3rd party gravityzone require getting lics through rep
What problems is the product solving and how is that benefiting you?
rmm is primary goal, but it does so much more which streamlines our support
NinjaOne for a Contact Center company
What do you like best about the product?
I like its real-time capability to manage endpoints. Its vast application library, and it's providing our technicians the ability to make changes on endpoints without actually remoting in.
What do you dislike about the product?
While its app library has more applications compared to its competitors, we wish for it to have more added soon. Also, it currently depends on internet connectivity for running scripts, which may not be beneficial for our use cases.
What problems is the product solving and how is that benefiting you?
Before subscribing to NinjaOne, we relied heavily on Microsoft Intune to deploy scripts, applications, and other updates. However, this process was not real-time and often took some time to complete. NinjaOne solved this challenge for us—now, whenever we need to deploy something immediately, we can do so efficiently through NinjaOne.
System Administrator review
What do you like best about the product?
User friendly dashboard and easy to identify devics
What do you dislike about the product?
False positive notifications which seems to be annouing sometimes.
What problems is the product solving and how is that benefiting you?
Having a tool that tells an tech support personnel that there is possible network issue or out hardware resource on the server.
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