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NinjaOne Review
What do you like best about the product?
We've been using NinjaOne for several months now, and the experience has been outstanding. As an all-in-one remote monitoring and management (RMM) platform, NinjaOne has drastically improved our IT operations. The user interface is intuitive, making it easy for both seasoned technicians and new team members to navigate and utilize effectively.
What do you dislike about the product?
While the platform excels in many aspects, the reporting features feel a bit limited. We’d love to see more customizable report templates and advanced analytics to help with deeper insights and client reporting. Additionally, some features feel more geared toward MSPs, so if you're an internal IT department, there may be tools you don’t fully utilize.
What problems is the product solving and how is that benefiting you?
1. Ensures Uptime for TMS and Mission-Critical Systems
2. Remote IT Management for a Global Fleet
3. Proactive Issue Detection & Resolution
2. Remote IT Management for a Global Fleet
3. Proactive Issue Detection & Resolution
Ninja1 Product Review
What do you like best about the product?
We are using NinjaOne as our primary source for Patch Management. It has help with consolidating multiple locations in addition to helping with recognizing and resolving vulnerabilities. We will continue expand on the many features Ninja1 provides as we get more familiar with product. Support has been very helpful with guiding us through the application.
What do you dislike about the product?
We would like reporting to be a little easier to setup or have more non-technical user option to provide to other depts if need be
What problems is the product solving and how is that benefiting you?
We were looking for product that could help our organization consolidate all our devices/servers into one platform. This will be used for patch management, help desk support, and vulnerability tracking.
NinjaOne RMM has worked well for our small MSP
What do you like best about the product?
Affordable with no contracts - this is important for a small MSP, as clients can change a lot in 1 year. Features that are in place work well. Support from NinjaOne is quick and the account manager is responsive. we use it everyday to manager about 25 clients with a total of 280 endpoinits.
What do you dislike about the product?
The implementation of some features are not as intuitive as I would like (for me - maybe other people like it). There are small things, such as no ability to chat with the use through the agent until a remote session is initiated, that I would like to see. The ticketing has some issues with the phone app and the export CSV is not very useful in the format it exports. These are minor and we are happy and expect things to keep improving.
What problems is the product solving and how is that benefiting you?
NinjaOne manages and monitors: OS patching; Backup; virus/malware security; system health. We also use the built-in ticketing (this could use some improvements). We integrate with SentinelOne for security. We also integrate with Webroot for DNS filtering (only web filtering from Webroot)
Bulk deployment of many devices
What do you like best about the product?
Easy to define policies for your Apple and Android devices
What do you dislike about the product?
I really dont see any downsides of using NinjaOne
What problems is the product solving and how is that benefiting you?
As a company with alot of mobile phones, tablets in circulation its important we can streamline the setup of these phones as they need to be restricted somewhat.
NinjaOne: How to save time in IT management
What do you like best about the product?
The overview of my IT and mobile assets
The deployment of tablets and smartphones
Ticket management within my information system
Support before and after deployment
Ease of use and customization
Updates that bring new features
support responsiveness
The deployment of tablets and smartphones
Ticket management within my information system
Support before and after deployment
Ease of use and customization
Updates that bring new features
support responsiveness
What do you dislike about the product?
Not much in fact, the solution is complete and constantly evolving.
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to save time on deploying workstations and mobile equipment, on managing support and on managing my IT infrastructure. I now have time for project managemen
User-friendly IT management tool
What do you like best about the product?
Very user-friendly, despite its large scope. Very good remote tool. Good support.
What do you dislike about the product?
After updates, sometimes errors occur, but they are quickly fixed.
What problems is the product solving and how is that benefiting you?
The Quick Support Tool does not meet our requirements (No time tracking/documentation of the remote session)
MSSP-Owner
What do you like best about the product?
Some of the best features that NinjaOne brings to the table besides their integrations with other tools is the strong automation, reliable performance, and excellent reporting features. NinjaOne empowers us as a MSSP to deliver high-quality, proactive services. We are able to adequately protect client networks and maintain trust. They are constantly pushing updates, new products, and features that are immediately beneficial. They have responsive and knowledgeable support, which is crucial for resolving issues quickly.
What do you dislike about the product?
You really need to integrate NinjaOne in order to fully amplify your offering as a MSSP.
What problems is the product solving and how is that benefiting you?
Its real-time alerting and detailed system insights allow us to proactively detect and respond to security threats before they escalate, while seamless remote access capabilities enable quick incident resolution for other IT related issues.
NinjaOne supports me with powerful tools
What do you like best about the product?
Overview of all clients with outstanding tasks and recommendations for action
What do you dislike about the product?
Some settings are not easy to find
What problems is the product solving and how is that benefiting you?
automated patch management
Solid product backed by excellent service
What do you like best about the product?
My experience with NinjaOne has been overwhelmingly positive. One of the key indicators of its success is that our entire technical team genuinely enjoys using the platform, which significantly eased the transition from our previous solution. Deployment was quick and straightforward, with no steep learning curve required. The interface is simple yet intuitive, and the built-in features for scripting, automation, and patch management have proven to be major advantages. The ease of integration with other tools and systems enabled us to extend NinjaOne beyond its core RMM functions, allowing us to use it effectively for custom software deployment, licensing and lifecycle management—capabilities that have directly contributed to securing significant additional client mandates. The platform’s well-organized and easily searchable knowledge base has greatly minimized the need to contact support, but on the rare occasions when assistance was required, the NinjaOne team responded promptly—including direct call-backs when requested. The fact that our technicians rely on NinjaOne daily across our entire client base speaks volumes—it has become one of the most impactful and effective tools we've implemented.
What do you dislike about the product?
There isn't anything that I dislike about NinjaOne but there is a slew of features that I would love to see in upcoming releases to extend its capabilities beyond the core RMM functionality where it becomes a centralized monitoring and configuration documentation tool.
What problems is the product solving and how is that benefiting you?
Allows us to customize its use to provide effective real time information.
It has simplified our patch management of Windows Updates and use of scripting throughout our forest
What do you like best about the product?
It's simplified our Windows Update process
What do you dislike about the product?
The installed agents stop working at times.
What problems is the product solving and how is that benefiting you?
We can manage all updates internationally in one interface.
We can provide remote support to our users anywhere.
We can remotely manage devices without having to login to them.
We can provide remote support to our users anywhere.
We can remotely manage devices without having to login to them.
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