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An Excellent Management Tool
What do you like best about the product?
NinjaOne makes mass management of devices across the organization easy by providing a convenient dashboard to see the health of all machines in one place. NinjaRemote, aside from a couple of small headaches, is a very useful remote tool that has saved me a lot of drive time.
What do you dislike about the product?
While I love NinjaRemote when it works, there are many times that it is very finnicky and unstable, especially for some remote users we have stationed in traveling trucks running on hotspot. Even when connected to the internet with a strong signal, sometimes Ninja will take 10-15 minutes to recognize the user is even online and then another 5-10 before remote access is usable. This will often drive up the average ticket time.
What problems is the product solving and how is that benefiting you?
NinjaOne makes it much easier to track and manage all of our organization's devices. It also allows us to fix issues at other branches and offices that would have required a physical trip in the past.
The setup and configuration went pretty smooth.
What do you like best about the product?
NinjaOnes ability to see the devices and display all information.
What do you dislike about the product?
I would like to see more granular deployment of vulnerability fixes.
I would like to see a software Portal built into the system.
I would like to see Provisioning built into the system as well. (Imaging)
I would like to see a software Portal built into the system.
I would like to see Provisioning built into the system as well. (Imaging)
What problems is the product solving and how is that benefiting you?
Problem: patch management ---- NinjaOne is giving us more piece of mind when it comes to updating computes with the latest vulnerability fixes.
NinjaOne in daily IT operations: User experiences and suggestions for improvement
What do you like best about the product?
Positive Feedback on the Current Solution
Particularly noteworthy is the easy client accessibility and administration. The interface is clear, logically structured, and allows for intuitive operation. The basic functions are sensibly implemented and quickly understandable even for new employees. (Good in customer support)
The software distribution via Winget and similar mechanisms works reliably and saves a lot of time in everyday life. It is also positively noted that modern approaches like remote access have been cleanly and practically integrated. I find the ideas and developments very commendable.
Overall, NinjaOne offers a strong foundation for daily work in IT management. The combination of intuitive operation, stable functionality, and modern features ensures a consistently positive user experience.
Particularly noteworthy is the easy client accessibility and administration. The interface is clear, logically structured, and allows for intuitive operation. The basic functions are sensibly implemented and quickly understandable even for new employees. (Good in customer support)
The software distribution via Winget and similar mechanisms works reliably and saves a lot of time in everyday life. It is also positively noted that modern approaches like remote access have been cleanly and practically integrated. I find the ideas and developments very commendable.
Overall, NinjaOne offers a strong foundation for daily work in IT management. The combination of intuitive operation, stable functionality, and modern features ensures a consistently positive user experience.
What do you dislike about the product?
The current situation presents significant challenges that severely impact both internal efficiency and customer satisfaction. The following points stand out negatively:
1. Manual Patch Comparison – Are the systems really up to date?
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real, potentially leading to serious security gaps. This can result in misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and overloaded customer reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP capability due to lack of granular permission assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Desire: Transparency at a glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
These weaknesses cause unnecessary additional effort, hinder efficient work, and undermine customer trust. Without targeted improvements in patch transparency, report logic, and permission management, long-term inefficiency and declining customer satisfaction are at risk.
1. Manual Patch Comparison – Are the systems really up to date?
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real, potentially leading to serious security gaps. This can result in misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and overloaded customer reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP capability due to lack of granular permission assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Desire: Transparency at a glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
These weaknesses cause unnecessary additional effort, hinder efficient work, and undermine customer trust. Without targeted improvements in patch transparency, report logic, and permission management, long-term inefficiency and declining customer satisfaction are at risk.
What problems is the product solving and how is that benefiting you?
1. Manual Patch Comparison – Are the Systems Really Up to Date?
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real – with potentially serious security gaps. This can lead to misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and Overloaded Customer Reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP Capability Due to Lack of Granular Permission Assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Wish: Transparency at a Glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real – with potentially serious security gaps. This can lead to misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and Overloaded Customer Reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP Capability Due to Lack of Granular Permission Assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Wish: Transparency at a Glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
NinjaOne
What do you like best about the product?
Single dashboard to manage all devices and applications.
Training provided with the deployment
Training provided with the deployment
What do you dislike about the product?
I'd like to see more troubleshooting tools to test connectivity.
more applications deployments
more applications deployments
What problems is the product solving and how is that benefiting you?
troubleshooting endpoints and application deployment; why we procured it two years ago.
No points of criticism
What do you like best about the product?
- good range of functions
- reliable execution of scripts and automations
- very good accessibility of contacts and support
- very easy to use
- reliable execution of scripts and automations
- very good accessibility of contacts and support
- very easy to use
What do you dislike about the product?
- the Bitdefender GravityZone integration could have more features
What problems is the product solving and how is that benefiting you?
The time to provide new devices for our end users has been massively reduced by NinjaOne.
Experience with NinjaOne as an MSP
What do you like best about the product?
NinjaOne is an absolute game changer for us. We previously had another RMM platform and only had problems with it. With NinjaOne, I can rely on important updates and patches actually being installed. The contact with the representatives and support has also worked smoothly so far. The implementation worked quickly and without problems.
What do you dislike about the product?
I can't really mention any negative points. The only criticism at the moment is the prompt for a PC restart after patching. This is currently a bit outdated and is not translated correctly.
What problems is the product solving and how is that benefiting you?
Through NinjaOne, we finally have the ability to ensure that critical updates have indeed been installed.
Just started, but already streamlining IT tasks.
What do you like best about the product?
Probably the best thing about NinjaOne is how convenient it is to have everything you need when working remotely on a computer. From being able to view the information of the machine to Remote Access to Task Manager, it is awesome!
What do you dislike about the product?
Since we just started, I haven't really found anything that I really "dislike" about the product. But if I had to pick one thing, it would be nice if the platform could integrate with more 3rd party systems.
What problems is the product solving and how is that benefiting you?
Again, although we just started, we are already seeing the benefits. Since our company has a small IT department, this helps tremendously by cutting down time to complete tasks and even the ability to automate some of those as well.
Fantastic Products with amazing Support Team (Not That You'll Need them)
What do you like best about the product?
I love that NinjaOne just works - It's feature rich, but not complicated.
What do you dislike about the product?
I would love more local machine support (users, groups, etc.)
What problems is the product solving and how is that benefiting you?
Patching is simple and effective - for MSFT and 3rd Party. We don't have to "manage" it as much as set and monitor.
Ninja One has far exceeded our expectations
What do you like best about the product?
The functionality of the patching and automation are superior to other products we have used. The MDM feature is also very user friendly and works perfectly for our needs.
What do you dislike about the product?
I have yet to find anything that I dislike about Ninja One.
What problems is the product solving and how is that benefiting you?
We needed an all in one solution to manage not only patching but MDM and online backup. Ninja One has done all of these very well.
Working with it eases the daily routine of our employees and significantly reduces manual tasks.
What do you like best about the product?
Above all, the automatic setup of new devices has freed up a lot of time in our company for other tasks.
What do you dislike about the product?
I am currently not aware of any functions that we do not like.
What problems is the product solving and how is that benefiting you?
A major problem before the introduction of NinjaOne was setting up new hardware. A lot of time was needed for manual installation here.
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