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Use and functionality is great, except the reports
What do you like best about the product?
NinjaOne gives me instant, at-a-glance visibility into our entire environment — everything I need is right in front of me without digging through layers of menus. We're currently using it for remote monitoring and management (RMM), endpoint management, and patching — and it's performing exceptionally across all fronts.
The remote access capabilities have been a huge improvement over our previous setup. We used to rely on ScreenConnect, and while it worked well, it didn’t allow us to troubleshoot in the background without interrupting the user. Once NinjaOne rolled out this “behind-the-scenes” remote control functionality, it was a game-changer for our team.
Automation is another strong point. NinjaOne makes it simple to script tasks, and when paired with its policy framework, we can fully automate common provisioning and configuration workflows. For example, imaging a new machine is now as easy as running an MSI installer from our internal web server — NinjaOne handles the rest, from software installation to domain joining and settings configuration.
The SysTray icon is another fantastic feature. During initial imaging, we can use policies to install the specific tools or apps that a machine needs. Once deployed, we simply change the policy, and the SysTray transforms to offer a whole new set of tools for the end user. This includes access to system information, installation of approved software, basic maintenance actions, and — a big plus — the ability for users to submit a support ticket directly from the SysTray. This cuts down on back-and-forth emails and helps streamline issue reporting significantly.
Since switching to NinjaOne, we’ve been able to retire three separate tools. It’s streamlined our operations and reduced both cost and complexity.
The remote access capabilities have been a huge improvement over our previous setup. We used to rely on ScreenConnect, and while it worked well, it didn’t allow us to troubleshoot in the background without interrupting the user. Once NinjaOne rolled out this “behind-the-scenes” remote control functionality, it was a game-changer for our team.
Automation is another strong point. NinjaOne makes it simple to script tasks, and when paired with its policy framework, we can fully automate common provisioning and configuration workflows. For example, imaging a new machine is now as easy as running an MSI installer from our internal web server — NinjaOne handles the rest, from software installation to domain joining and settings configuration.
The SysTray icon is another fantastic feature. During initial imaging, we can use policies to install the specific tools or apps that a machine needs. Once deployed, we simply change the policy, and the SysTray transforms to offer a whole new set of tools for the end user. This includes access to system information, installation of approved software, basic maintenance actions, and — a big plus — the ability for users to submit a support ticket directly from the SysTray. This cuts down on back-and-forth emails and helps streamline issue reporting significantly.
Since switching to NinjaOne, we’ve been able to retire three separate tools. It’s streamlined our operations and reduced both cost and complexity.
What do you dislike about the product?
The reporting feature has been a pain point for us. We've tried multiple times to get the reports set up the way we want, but it's never felt intuitive or straightforward. While we haven’t invested a huge amount of time into learning the reporting engine in depth, our expectation was for something quicker and easier to use — especially for fast, ad-hoc reporting.
Another area we’ve struggled with is hardware detail visibility. While NinjaOne does provide basic hardware info, we often need deeper data — and that level of detail just isn’t there by default. To work around this, we’ve implemented scheduled automation scripts that populate custom fields with the additional hardware information we need. It’s a functional workaround, but it adds unnecessary overhead.
We’ve also run into limitations with user and device permission granularity. Our company has a somewhat unique setup where different roles need different levels of access to machines. For example, our IT support team connects without needing user permission, while Level 1 techs must request it. Additionally, we have supervisors who aren’t part of IT but still need to assist their team members with software or process issues. Currently, there’s no clean way to assign these roles with distinct permissions. Ideally, we’d love to see an option to assign a device to multiple groups and then grant access to those groups on a per-user basis. Right now, we have to give supervisors the same permissions as Level 1 support, which isn’t ideal.
Another area we’ve struggled with is hardware detail visibility. While NinjaOne does provide basic hardware info, we often need deeper data — and that level of detail just isn’t there by default. To work around this, we’ve implemented scheduled automation scripts that populate custom fields with the additional hardware information we need. It’s a functional workaround, but it adds unnecessary overhead.
We’ve also run into limitations with user and device permission granularity. Our company has a somewhat unique setup where different roles need different levels of access to machines. For example, our IT support team connects without needing user permission, while Level 1 techs must request it. Additionally, we have supervisors who aren’t part of IT but still need to assist their team members with software or process issues. Currently, there’s no clean way to assign these roles with distinct permissions. Ideally, we’d love to see an option to assign a device to multiple groups and then grant access to those groups on a per-user basis. Right now, we have to give supervisors the same permissions as Level 1 support, which isn’t ideal.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us consolidate several tools into a single, unified platform. Before switching, we were juggling at least three separate solutions for patch management, imaging, and remote access — which created more complexity and overhead. Now, NinjaOne handles all of that from a centralized dashboard, making our workflow much more efficient.
For patch management, it's reliable and easy to configure at scale. Imaging is streamlined as well — while we still need the OS installed, everything else is automated through policies and scripting. Once a machine is imaged, NinjaOne takes care of software installation, domain configuration, and settings through predefined automations. It saves us a significant amount of time during onboarding.
Remote access has also improved considerably. We now have background access for IT support without disrupting users, and the ability for Level 1 techs to request permission ensures a good balance of access and control. End users benefit too — the SysTray icon allows them to access system info, install approved apps, perform basic maintenance, and even submit support tickets directly. That kind of self-service capability reduces IT load and speeds up support.
Even though we’ve had to build a few workarounds for things like detailed hardware data and more granular access control, the benefits far outweigh the gaps. The fact that we’ve been able to retire multiple tools speaks volumes about NinjaOne’s value to our organization.
For patch management, it's reliable and easy to configure at scale. Imaging is streamlined as well — while we still need the OS installed, everything else is automated through policies and scripting. Once a machine is imaged, NinjaOne takes care of software installation, domain configuration, and settings through predefined automations. It saves us a significant amount of time during onboarding.
Remote access has also improved considerably. We now have background access for IT support without disrupting users, and the ability for Level 1 techs to request permission ensures a good balance of access and control. End users benefit too — the SysTray icon allows them to access system info, install approved apps, perform basic maintenance, and even submit support tickets directly. That kind of self-service capability reduces IT load and speeds up support.
Even though we’ve had to build a few workarounds for things like detailed hardware data and more granular access control, the benefits far outweigh the gaps. The fact that we’ve been able to retire multiple tools speaks volumes about NinjaOne’s value to our organization.
The one stop shop
What do you like best about the product?
I knew I needed a helpdesk solution that was an easy to use one stop shop. I like the fact the system allows us to manage system updates, ticketing, remote user support, and backups from a single interface. Deployment was a breeze and support throughout the process was great. My email and NinjaOne are the first two things I look at everyday.
What do you dislike about the product?
I would like to see integration with more compliance tools and feature to manage Active Directory.
What problems is the product solving and how is that benefiting you?
I was able to address multiple concerns, Ticketing, Endpoint Management, Backups with one solution.
NinjaOne Is One Tool To Replace Many
What do you like best about the product?
The NinjaOne Remote is the most reliable remote control solution.
What do you dislike about the product?
We have multiple instances of backups that we can't delete.
What problems is the product solving and how is that benefiting you?
I can automate patch management. Also I can easily remote to my users.
Constantly evolving RMM platform
What do you like best about the product?
NinjaOne has an aggressive timeline to improve their platform and services. I appreciate that the subscription provides for unlimited technical support. You simply book 30 minutes or an hour for any topic on their platform. They also have an active YouTube channel for deep dives on their modules.
What do you dislike about the product?
The ticketing could be more intuitive regarding workflows and the elimination of empty messages.
What problems is the product solving and how is that benefiting you?
NinjaOne solves almost all of our end point management needs
NinjaOne provides essential tools for any IT department that wants to quickly resolve issues.
What do you like best about the product?
The best thing about using NinjaOne is the ease of use in how it works. I'm able to quickly remote into machines to help my users. Also, having the ability to quickly implement PowerShell scripts is essential to managing my Windows environment.
What do you dislike about the product?
There are not many limitations to what I can do with NinjaOne. The product development team at NinjaOne is a great group of people who are always willing to listen to new ideas and get them implemented fairly quickly into their product.
What problems is the product solving and how is that benefiting you?
The ability to quickly automate processes and then set a schedule for when the processes occur is the most beneficial feature. Everything is where I need it to be in one place to help my users quickly.
Reliable and User Friendly
What do you like best about the product?
NinjaOne is so easy to use that several of our clients use it for basic functions like remote access. I feel like I'm often finding new features and uses for it.
What do you dislike about the product?
I can't wrap my head around how they decide which feature requests to implement. Some that should be easy to implement, like scheduled, recurring maintenance mode, have not been implemented even though the feature request is wildly popular.
What problems is the product solving and how is that benefiting you?
The scripting engine and conditions combined make for a powerful tool that is able to auto-remediate several incidents before they become a problem. Now, with the addition of compound conditions, this is only getting stronger.
Ninja One RMM - IT Tool
What do you like best about the product?
the patching and remote access tool is by far used the most, as is the IT helpdesk / ticketing function.
What do you dislike about the product?
not much at the moment it does everything we need.
however i would like to automate pc setups OOBE with ninja.
however i would like to automate pc setups OOBE with ninja.
What problems is the product solving and how is that benefiting you?
Automatic patching, installs , remote support, it ticketing
NinjaOne is great!
What do you like best about the product?
NinjaOne allowed us to consolidate multiple tools. It's ease of use is great. We were able to quickly implement and were able to reduce the number of hours dedicated to imaging and software installs.
What do you dislike about the product?
The network management piece could be more robust.
What problems is the product solving and how is that benefiting you?
We are able to deploy software at a record pace.
One of the best Tools I've ever seen!
What do you like best about the product?
This platform provides comprehensive management and monitoring of all devices—a one-stop shop for all of an administrator’s daily activities. It supports a wide range of tasks, including scheduling activities such as creating scheduled tasks, executing commands in either system or user context, and monitoring services with automated restart capabilities. The tool is easy to deploy through various methods, and the onboarding process was highly thorough. It is undoubtedly a tool utilized on a daily basis.
What do you dislike about the product?
The remote viewing session tool still requires some fining tuning in the features department. I found that the policy configuration can become confusing, depending on how it’s set up.
What problems is the product solving and how is that benefiting you?
The software enables us to monitor all of our endpoints across various geographic locations, including those that are not part of our traditional onboarding process.
Amazing experience with NinjaOne
What do you like best about the product?
How easy it is to use, it is very easy to navigate, and figure out how to do certain things such as patching, using RMM tool, ticketing . Onboarding was great, and really easy to get acclimated on using. We use NinjaOne daily as it is replacing our outdated tools, integrating it with our current environment was very easy as we had no trouble getting it to connect/work with NinjaOne. Customer Support has been great when needed to solve patching issues, or device issues. Overall i would say the remote tool is the best i have ever used!
What do you dislike about the product?
None!! I have not had anything to dislike about NinjaOne.
What problems is the product solving and how is that benefiting you?
It is making our problems with patching easier since we are able to patch/update applications, OS, and making it easier for me to resolve issues on my endpoints!
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