External reviews
3,151 reviews
from
and
External reviews are not included in the AWS star rating for the product.
NinjaOne Review
What do you like best about the product?
I'm in NinjaOne every day, it's one of the first applications I log into on coming into the office. With it I'm able to monitor device uptime, disk usage, disk S.M.A.R.T status, and almost any other computer metric.
Customer support is fast and polite, if Ninja doesn't offer exactly what you're looking for they will offer viable alternatives for what you are needing or submit a feature request for later releases.
One of the easiest applications to install, even with multiple organizations and existing infrastructure. Integrating an existing device is as easy as installing a single MSI and can be deployed en masse using group policy.
Customer support is fast and polite, if Ninja doesn't offer exactly what you're looking for they will offer viable alternatives for what you are needing or submit a feature request for later releases.
One of the easiest applications to install, even with multiple organizations and existing infrastructure. Integrating an existing device is as easy as installing a single MSI and can be deployed en masse using group policy.
What do you dislike about the product?
If you are an organization that reimages/reuses machines, device cleanup can be a little tedious. Ninja will see the device and update the name but will not update the Organization in Ninja from the latest install.
What problems is the product solving and how is that benefiting you?
Patching - NinjaOne schedules and installs patches from Microsoft and common applications. Patches can be sent to test groups by policy built in Ninja before full rollout, and with testing you can also reject specific patches organization wide.
Installation and updating of applications of remote devices - Installation files can be uploaded to Ninja and then pushed to remote devices, allowing the installation/update of applications even on remote devices.
Remote access to devices - Allows access to remote devices that are not available through internal remote access solutions, all that's needed is an internet connection for the device in question.
Installation and updating of applications of remote devices - Installation files can be uploaded to Ninja and then pushed to remote devices, allowing the installation/update of applications even on remote devices.
Remote access to devices - Allows access to remote devices that are not available through internal remote access solutions, all that's needed is an internet connection for the device in question.
NinjaOne provides an easy to setup and use experience for the management of any enterprise endpoint.
What do you like best about the product?
The fact that I can easily manage user endpoints and enterprise systems / servers in the same web based portal.
What do you dislike about the product?
We have occasionally run into issues with determining where specific functions have been set, or determining why applications are auto-installing. Additionally, out of the box administrator roles would be nice to aid in setting up proper role based control between super admins, owners, and helpdesk type folks.
What problems is the product solving and how is that benefiting you?
Prior to NinjaOne we where in the dark ages of IT Management, still performing basic tasks, like patching cycles, manually or through an expensive Managed Service Provider. Since transitioning to NinjaOne we've been able to bring all that work back inhouse in a much more efficient way. It has removed many of my concerns that my team is able to perform IT Management on their own, correctly.
Reliable and Always Improving!
What do you like best about the product?
There are so many things I appreciate about using NinjaOne.
1. Customer Support, I know this isn't usually the thing people think of first when reviewing a system but it's critical to a successful service. There will come a time when any system you use, no matter how well built, breaks down and you are forced reach out to support. The Ninja's in the Dojo are fast, effective, and friendly, even if you just have a question and don't really need support.
2. Ease of Use, NinjaOne is amazingly user friendly, in fact it's so user friendly that I have recommended it to users just starting out as IT admins. The interface is intuitive and constantly getting better in the most quality of life ways.
3. New Features, NinjaOne is constantly on the lookout for new features and deploying them at an impressive pace. One thing I really appreciate about the features Ninja does release, is that they don't put things out that don't work just to say they have the feature. The systems I have alpha tested with Ninja are reliable to a point where I almost wouldn't consider them in alpha.
1. Customer Support, I know this isn't usually the thing people think of first when reviewing a system but it's critical to a successful service. There will come a time when any system you use, no matter how well built, breaks down and you are forced reach out to support. The Ninja's in the Dojo are fast, effective, and friendly, even if you just have a question and don't really need support.
2. Ease of Use, NinjaOne is amazingly user friendly, in fact it's so user friendly that I have recommended it to users just starting out as IT admins. The interface is intuitive and constantly getting better in the most quality of life ways.
3. New Features, NinjaOne is constantly on the lookout for new features and deploying them at an impressive pace. One thing I really appreciate about the features Ninja does release, is that they don't put things out that don't work just to say they have the feature. The systems I have alpha tested with Ninja are reliable to a point where I almost wouldn't consider them in alpha.
What do you dislike about the product?
On rare occasions, NinjaOne's ease of use and streamlined UI don't get me enough information as a technical user to reliably troubleshoot issues that do occur. Fortunately, when this does happen, NinjaOne's support team is there to offer assistance.
What problems is the product solving and how is that benefiting you?
As an MSP, we need an effective easy to use tool for managing our clients. After testing out a few different solutions, NinjaOne's dedication to customer service and efficient product is our #1 pick for our environment.
Great RMM tool with a backup service that's reliable and easy to use.
What do you like best about the product?
The easy to use end-point management tool. Easy to approve/deploy updates. Works with all platforms for quick integration .Reboot an endpoint request send to client machine without disruption of service. The different remote access tools are a highlight. The data backup, once setup is a breeze to use. Fantastic customer service and support. Easy deployment / implementation to endpoints and login fifty times a day in a quick secure fashion.
What do you dislike about the product?
There is nothing to not like about the product.
What problems is the product solving and how is that benefiting you?
We are saving our agencies tremendously by offering services that would otherwise require on-site support personnel. By far one of the best RMM tools out there that is extremely easy to use. Warranty tracker is an excellent feature we have been utilizing more.
Ninja One Rocks!
What do you like best about the product?
I like the ease of managing multiple end points.
What do you dislike about the product?
Windows patching is not always precise. it miss's a lot of the updates and I have to manually run them.
What problems is the product solving and how is that benefiting you?
It solved the issue of having to manually rdp and update every one of our 120 endpoints.
Easy to use RMM with great support
What do you like best about the product?
After getting our tenant set up, it has been pretty much 'set it and forget it.' Adding new devices show up where they are supposed to, policies apply, automations kick in. Makes managing thousands of devices on a daily basis much easier. Their support gets back to you fast when there is an issue.
What do you dislike about the product?
Do have a few outstanding tickets for features that previously worked but don't now. They are not showstoppers though.
What problems is the product solving and how is that benefiting you?
We have all our customer endpoints in one place. We can easily help an end user should something come up. One place to manage all patching, reboots, etc.
All in one RMM solution for IT Operations
What do you like best about the product?
The NinjaOne feature set is excellent - asset management, patch management, remote support, backups and integration with other security solutions. It's one of the best all-in-one RMM solutions for IT teams. Their support is also very responsive.
What do you dislike about the product?
There isn't anything to list that is negative.
What problems is the product solving and how is that benefiting you?
We needed a solution that could do remote support, patch management and asset management from a single agent, and NinjaOne does it all. The patch management include Microsoft Windows, Office and 3rd party apps.
Great tool for IT Helpdesk
What do you like best about the product?
The ability to connect to remote computers and offer support has worked flawlessly. We manage over 500 computers and having the ability to have a fast inventory of softwares in our environment with the ease of unistalling unwanted softwares with a click of a button has been a great asset in our IT toolbelt. I also like that they added the "Connect in Background Mode" feature. Now we do not need to interrupt the user to do mundane tasks.
What do you dislike about the product?
It still would be nice to have a software repository for installation files.
What problems is the product solving and how is that benefiting you?
We have over 500 endpoints that we manage and NinjaOne has been beneficial in helping us to not only remote manage but also updating softwares on all the endpoints.
NinjaOne is amazing
What do you like best about the product?
NinjaOne's ease of use, variety of capabilities, and training and documentation.
What do you dislike about the product?
Sometimes when patching fails due to a dispatch exception, other patches will get stuck behind the failing one...but that might be due to how we have it configured.
What problems is the product solving and how is that benefiting you?
Patching has been a breeze since switching to NinjaOne, our devices are much healthier. Remote support is also super easy and always reliable.
Excellent Business Systems Management tool, combining clear visuals with powerful data to support it
What do you like best about the product?
All in one package - asset list, remote support, one-stop-shop for IT service desks.
What do you dislike about the product?
The extensive feature set makes granular settings, at times, difficult to find.
What problems is the product solving and how is that benefiting you?
Being able to manage a vast IT estate of equipment - visual queues (for example, the "traffic light" system to indicate system patch status etc) is very useful, plus having the traffic light system on the homepage is a very nice "front page" indicator of the health of my estate.
showing 851 - 860