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Excellent quality and service
What do you like best about the product?
What I like best about NinjaOne is its simplicity and automation. The platform is incredibly intuitive, even for new users, and allows us to manage endpoints, deploy scripts, and monitor systems with minimal manual effort.
What do you dislike about the product?
I don't have any problems with NinjaOne.
What problems is the product solving and how is that benefiting you?
With UEM, it simplifies managing all devices—whether laptops, desktops, or mobile devices—from a single platform, reducing time spent on manual updates and troubleshooting. This unified control improves security and ensures consistent configurations across the organization.
In terms of IT documentation, NinjaOne helps keep all system information, procedures, and configurations well-organized and easily accessible. This reduces knowledge gaps and speeds up issue resolution, especially when team members change or when quick access to documentation is needed.
In terms of IT documentation, NinjaOne helps keep all system information, procedures, and configurations well-organized and easily accessible. This reduces knowledge gaps and speeds up issue resolution, especially when team members change or when quick access to documentation is needed.
The best all-rounder RMM tool
What do you like best about the product?
- Very good overview
- Kept very simple
- Works reliably
- Pretty much every conceivable function available (remote control, reading out, automation, update management, and much more)
- Kept very simple
- Works reliably
- Pretty much every conceivable function available (remote control, reading out, automation, update management, and much more)
What do you dislike about the product?
- the scheduled reboot at the push of a button still does not work
What problems is the product solving and how is that benefiting you?
Scheduled reboot does not work, and it hasn't for years.
In itself, I am very satisfied because Ninja offers many features without having to navigate to the server.
What do you like best about the product?
That you can use AD functions via software, that you can perform a ping test in the user context via the console.
What do you dislike about the product?
The service unfortunately does not restart during a server reboot.
What problems is the product solving and how is that benefiting you?
Unfortunately, from time to time, Ninja Remote access is not possible when the Ninja RMA Agent is installed on a server and the server has been rebooted; the service is not running 80% of the time.
No problem, it has always worked in my 3 years
What do you like best about the product?
The file browser is great
The connection options are good
The connection options are good
What do you dislike about the product?
I can't think of anything negative, as I mostly work as an end user and it works great, with internal devices and external devices. The connection to customer systems also works great.
What problems is the product solving and how is that benefiting you?
Secure connection to customer systems is critical and important. At the same time, it must always work.
So far, only positive experiences with Ninja.
The API also works great and is used very actively by us.
So far, only positive experiences with Ninja.
The API also works great and is used very actively by us.
NinjaOne - all day long!
What do you like best about the product?
When I was shopping around for a single pane of glass msp solution, I originally signed up with a different provider and it was just too clunky to manage. Then I tried NinjaOne and instantly loved it! It's super user-friendly to navigate, comes with alot of add features at no extra cost. It has all the tools and solution in one single pane of glass. But the best part is the Customer Service. The response is fast and the support is exceptional. The features that I rely on and use are RMM, endpoint mgmt, and patching.
What do you dislike about the product?
There is no downside. I am super happy with N1. Nothing is perfect, but when I point it out, support investigates and the dev team addresses it. So support actually listens and does something about it.
What problems is the product solving and how is that benefiting you?
The problem N1 is solving for me, is that I have an affordable solution where I can provide excellent service to my customers.
A Reliable Source of Truth for Device Management
What do you like best about the product?
NinjaOne stands out as an exceptional RMM tool, serving as the definitive source of truth for our fleet of managed devices. Its robust tracking capabilities provide real-time visibility into device health, performance, and inventory, ensuring we have complete control over our client's IT environment. What truly sets NinjaOne apart is their commitment to continuous improvement—unlike competitors who make empty promises about future features, NinjaOne consistently delivers meaningful enhancements that streamline our workflows and boost efficiency. We also just enjoy using it.
What do you dislike about the product?
We truly value NinjaOne’s powerful RMM capabilities and its role as a dependable source of truth for managing our fleet of devices. However, we’ve faced some challenges with the geolocation functionality in the MDM component, particularly with Apple devices. Despite our ongoing collaboration with NinjaOne’s responsive support team we have not reached a full resolution to the issue - yet.
What problems is the product solving and how is that benefiting you?
Keeping a `visual` pulse for a fleet of managed devices.
Its a great value for the cost, and no contracts!
What do you like best about the product?
NinjaOne is the most comprehensive and easy-to-use RMM I have tried. And the onboarding and customer service are terrific.
What do you dislike about the product?
There is very little I don't like. The ticketing could be more robust
What problems is the product solving and how is that benefiting you?
I moved to NinjaOne from a competitor. I saved $600 a month for nearly the same features, and NinjaOne is much easier to use. All of the NinjaOne applications work together seamlessly.
Best fully integrated RMM solution
What do you like best about the product?
We have been a customer of NinjaOne for a while now and have tried several RMM solutions prior. Hands down they are at the top of the competition, with all offered services accessible from one easy to manage dashboard. Given our small team size, their quick support responses and extensive onboarding has been invaluable.
What do you dislike about the product?
They lack some integration for billing, but they are always introducing new features
What problems is the product solving and how is that benefiting you?
We have been a customer of NinjaOne for a while now and have tried several RMM solutions prior. Hands down they are at the top of the competition, with all offered services accessible from one easy to manage dashboard. Given our small team size, their quick support responses and extensive onboarding has been invaluable.
Scripting and automation is great
What do you like best about the product?
I'm able to adjust and deploy nearly anything including some custom applications and developed SIEM software at the push of a button.
What do you dislike about the product?
Initially the remote desktop software is for some reason not enabled and requires configuration.
What problems is the product solving and how is that benefiting you?
pushing custom SIEM
This RMM is simple yet very powerful.
What do you like best about the product?
Ease of use right from integration. We moved from our previous RMM to NinjaOne in 1 day and had all our clients and their infrastructure up and running.
All of the required information is right at our fingertips, so we can fix critical issues immediately. The reporting, alerting, and scripting are all very customizable and powerful. There are many extra features and application addons, all of which I would say add immense value to the product. We are just implementing the workstation backup options, and are clients are loving it.
I contacted customer support multiple times during implementation, and they were extremely helpful. They were able to not only answer and solve my issues but they also went above and beyond helping me.
All of the required information is right at our fingertips, so we can fix critical issues immediately. The reporting, alerting, and scripting are all very customizable and powerful. There are many extra features and application addons, all of which I would say add immense value to the product. We are just implementing the workstation backup options, and are clients are loving it.
I contacted customer support multiple times during implementation, and they were extremely helpful. They were able to not only answer and solve my issues but they also went above and beyond helping me.
What do you dislike about the product?
NMS SNMP is still somewhat limited, but we have been assured that this is being worked on for the Fall 2025 update.
What problems is the product solving and how is that benefiting you?
NinjaOne displays all our client information such as network device issues, or patch management problems, right where we require it, in splash screens on the front page. This shows us exactly what is happening, sorted by critical issues at the top. No more digging to find information.
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