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Excellent Experience with NinjaOne
What do you like best about the product?
The simplicity of it is the best part. With my company we use NinjaOne as a RMM and it makes it so easy to access clients computers and help them reset or figure out there problems.
What do you dislike about the product?
There is no downsides to NinjaOne, it runs smoothly has a great interface. Very easy to use.
What problems is the product solving and how is that benefiting you?
It makes it really easy to access our clients computers so we can help them fix problems.
A great easy to user and user friendly experience for IT teams and end users.
What do you like best about the product?
Everything you are looking for is very easy to find. The platform as a whole is very user friendly and easy to configure for deployment. Creating automation and using automations, even seeing what automations or tasks are running is great.
What do you dislike about the product?
This is a hard field to fill but there has always been one thing I've always wished was part of Ninja. Email notifications for when automations complete. Ideally this can be configured for specific automations and disable on others.
What problems is the product solving and how is that benefiting you?
Ninja makes connecting with clients easy which expedites resolving any issues users may be having.
New Exciting Product Vendor for our organization!
What do you like best about the product?
The intuitive dashboard makes for easy navigation. This product is upping our cyber security as well as allowing for better remote management and we welcome it with open arms. Implementation was not tedious and allowed for easy deployment for staff. This product has also seamlessly integrated with our current O365 environment.
What do you dislike about the product?
So far, we do not have any complaints or dislikes for NinjaOne.
What problems is the product solving and how is that benefiting you?
What used to be handled manually, is now being automated providing patch management. This has also allowed for some great remote monitoring solutions!
Powerful tool with many applications
What do you like best about the product?
"All in one" is probably the perfect description for NinjaOne. It is impressive that so many applications are represented in one interface and that the whole thing has been implemented very easily. Furthermore, it is truly amazing how deeply one can penetrate into the system structure of the client. The integration into the systems is a breeze. NinjaOne has become a daily companion for us and is used regularly. Should questions arise, the support is always quickly reachable and has always been able to help so far.
What do you dislike about the product?
Currently, there is nothing negative to say.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us in all matters.
The best RMM platform i've used, and i've used quite a few!
What do you like best about the product?
Remote connectivity is seamless, patch management is logical and easy to configure, the remote tools are a life saver and the automation library is comprehensive. Also, the documentation is up to date, easily accesible and linked to the UI
What do you dislike about the product?
nothing yet, its ticking all the boxes for us
What problems is the product solving and how is that benefiting you?
We were looking to consolidate our RMM and patch management platforms, ideally reducing cost and increasing/improving functionality. NinjaOne allowed us to do that
Has transformed our IT offering.
What do you like best about the product?
Ease of use
Continual updates adding features
Pricing
Effectiveness
It just works, after testing other products it just stands out. Modern and functional.
Continual updates adding features
Pricing
Effectiveness
It just works, after testing other products it just stands out. Modern and functional.
What do you dislike about the product?
Max 1GB file upload size for deployments
What problems is the product solving and how is that benefiting you?
Ability to meet Cyber Essentials (DFE requirement)
Seamless user/device support
Time saving (countless hours recently with a tenancy migration)
Seamless user/device support
Time saving (countless hours recently with a tenancy migration)
Reliable and intuitive RMM with great backup features
What do you like best about the product?
NinjaOne offers a clean and responsive interface, making endpoint management incredibly efficient. The RMM capabilities are robust and easy to deploy across client environments. We particularly appreciate how seamless the SaaS and server backup integrations are - reliable, straightforward, and low-maintenance. It saves our MSP team a lot of time and ensures client data is protected without us needing to babysit the system. The platform is fast, updates roll out smoothly, and support is responsive when needed.
What do you dislike about the product?
Downloading SaaS backup data is a bit of a hussle, but nothing else.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us centralize and automate remote management of client endpoints, which saves our team a significant amount of time and effort. It solves the problem of fragmented tools by giving us RMM, monitoring, and backup in a single platform. The SaaS and server backup features provide peace of mind that client data is protected and easily restorable. With proactive monitoring and reliable alerts, we’re able to catch and resolve issues before users even notice, leading to a smoother experience for our clients and less reactive work for us.
Optimize operational efficiency with an intuitive interface and automated tools.
What do you like best about the product?
The intuitive interface and its ability to automate
What do you dislike about the product?
I don't like that it doesn't integrate directly with the AD
What problems is the product solving and how is that benefiting you?
I don't have any problem currently
Great Software!
What do you like best about the product?
Having all of the assets in one spot. Its easy to find computers in the system and run maintenance if needed.
What do you dislike about the product?
I wish there was a more comprehensive inventory aspect to it. It would be nice to assign users rather than just having the last logged-in user. Also, having a paper trail that allows us to see where the device has been, who checked it out, etc., would be helpful. Right now, we are looking at getting another piece of software to help us handle this, but it would be nice if it were built into Ninja.
What problems is the product solving and how is that benefiting you?
Device Managment.
Ninja RMM truly does have Ninja powers!
What do you like best about the product?
I love the real data for endpoints and servers. We use it for all our tickets. It is incredibly user friendly.
What do you dislike about the product?
I cannot think of anything I do not like. It integrates nicely with our other tools!
What problems is the product solving and how is that benefiting you?
It solved our problem with locating assets in real time. And its ability to give detailed computer info without running difficult commands. Additionally it had the ability to push scripts and store them for each client.
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