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It made managing endpoints so much simpler for our team
What do you like best about the product?
The platform is super clean and fast. Remote access, patching, and alerts all work smoothly. Support is responsive, and onboarding was quick. It just works well without being complicated.
What do you dislike about the product?
Would be nice to have more report customization
What problems is the product solving and how is that benefiting you?
It saves us time with patching, alerts, and remote access, and helps us respond to issues faster without switching tools.
Very useful, expansive tool.
What do you like best about the product?
A really strong tool with plenty of automation options and the ability to add your own in too. has helped us shave off a lot of manual hours and automate the workflows of our business. would recommend.
What do you dislike about the product?
Sometimes very select issues can happen. For example, a machine has ben flagged for no updates but the machine also has no updates to run.
What problems is the product solving and how is that benefiting you?
the maintenance is fantastic with the size of our business and ease of pushing software to endpoint is very good too
New to NinjaOne but loving it already
What do you like best about the product?
Simple deployment, simple to configure but with granular options makes deployment simple and easy. Also the continuous development is great and new features released all the time.
What do you dislike about the product?
No support for 365 Global Admin with QuickConnect, although we have been told its on its way!
What problems is the product solving and how is that benefiting you?
NinjaOne has helped improve our patching and monitoring greatly, as our previous solution was clunky and outdated
An absolute night and day positive difference compared to other industry leading RMM tools.
What do you like best about the product?
I really enjoy the simplicity and intuitive nature of it's design and development. Out of the box it is so easy to use and navigate and you just know how it works with very little time needed to learn it.
What do you dislike about the product?
Honestly they are always making improvements. It's hard to say that it doesn't have what an RMM tool should. Though the reporting could be a bit better in robustness of data and versatility of report construction.
What problems is the product solving and how is that benefiting you?
The NinjaOne development team have really been on top of their game when it comes to updating and refining the NinjaOne RMM tool. One of the biggest hurdles for us has been change management processes and tracking of actions. NinjaOne has such an easy to use, access, and follow stream of actions taken for every endpoint that goes back to the endpoints onboarding (as far as I have seen) so auditing of machine changes and software installs and user logins has been absolutely wonderful and really aids us in the change management logging process.
Brilliant RMM tool that makes daily work easier, provides an overview, and improves billing
What do you like best about the product?
I have been a customer of NinjaOne since 2018 and I am thrilled! Extremely fast learning curve, the basic implementation is simple and quick. I have brought a lot of efficiency to daily work in a very short time. The support is very fast and helpful with questions and issues.
We had a complete ROI within a month and beyond. NinjaOne also integrates into our tool stack through its open API and is now indispensable for daily use.
New features are implemented at a very high frequency - almost every month a new function is released.
We had a complete ROI within a month and beyond. NinjaOne also integrates into our tool stack through its open API and is now indispensable for daily use.
New features are implemented at a very high frequency - almost every month a new function is released.
What do you dislike about the product?
I would wish for a deeper implementation of some functions instead of always adding new features - but that has also improved over the years.
What problems is the product solving and how is that benefiting you?
We manage over 2000 endpoints - NinjaOne simplifies this immensely. By automating patching and alerting, our technicians have more time to support more customers.
Great Experience
What do you like best about the product?
Still in the middle of the deployment but so far.
- Ninja team has been accommodating
- mtm billing
- speed of the product
- simplification of the product (leaving automate)
- 3rd party patching
- Ninja team has been accommodating
- mtm billing
- speed of the product
- simplification of the product (leaving automate)
- 3rd party patching
What do you dislike about the product?
Need the ability to deploy agents from probes.
Some how better interface with billing for device reporting.
Some how better interface with billing for device reporting.
What problems is the product solving and how is that benefiting you?
allow us to escape automate?
A powerful tool for the job
What do you like best about the product?
Ease of use, powerful tools, simple implementations, security features, 3rd party integrations, etc
What do you dislike about the product?
I would say my biggest complaints are how NinjaOne, albeit rarely, can be sluggish/slow to respond and the lack of ability to manage Mac devices as well as Windows.
What problems is the product solving and how is that benefiting you?
We use the RMM features to manage fleets of devices as a MSP.
Why Ninja is The Best RMM Tool
What do you like best about the product?
The functions, features, scripting, layout, granular access.
What do you dislike about the product?
"Unknown error has occurred " when trying to remote in.
What problems is the product solving and how is that benefiting you?
Ninja One is consistently adding new patches and features that benefit workflows from an MSP standpoint.
NinjaOne makes it easy to support our clients without disrupting their day.
What do you like best about the product?
We use NinjaOne mainly for RMM, patching, and automation, and it's been a huge help. It's super easy to use, and we can install or update our platforms on client devices without needing to go onsite or interrupt their workflow. The remote support and automation tools save us a ton of time and make our job way easier.
What do you dislike about the product?
It can be a little hard to spot failed scripts or patch errors at a glance.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us manage all our clients’ devices without interrupting their work. Before, patching or installing software meant downtime or having to go onsite, which wasn’t ideal. Now, with automation and remote access, we can update and fix things quietly in the background. It saves us a lot of time and keeps our clients happy because they don’t get disrupted. Overall, it just makes managing everything way easier.
Excellent service
What do you like best about the product?
I love the ease of use for this RMM and the ability to manage all of my client devices without fail.
What do you dislike about the product?
My biggest issue with NinjaOne is that sometimes we can have issues with some of the automated tasks.
What problems is the product solving and how is that benefiting you?
The best problem that NinjaOne is solving is the RMM and MDM features.
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