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Blows away the competition
What do you like best about the product?
The discovery services works so much better than their competitors. I also really loved how intuitive the software is. I didnt feel like I had to relearn some foreign software language. Everything was easy and the crowdstrike integration was a huge time save for us. The support has also been great thus far. We have enjoyed turning down the other services we had to replace with Ninja. My helpdesk teams love using this product daily and have been vocal about it. The ease of patching and deploying new stuff is brilliant. Love it.
What do you dislike about the product?
Havent figured out downsides yet. We seem to be able to get more admins onboard with this than not. Very helpful tool
What problems is the product solving and how is that benefiting you?
Consistent patching of workstations and servers. Our other tools werent delivering. The discovery agent in Ninja also seems to be way more dependable than their competitors. Finding so many more rogue devices and items that werent protected by other tools.
NinjaOne is the One
What do you like best about the product?
Having all of our RMM and helpdesk ticking in One tool. Very easy to use and implement into our environment, which contains 4 separate AD domains. Recently moved our EDR to CrowdStrike and are already seeing the benefits of that integration, as the sync between AD-Ninja-EDR is a main priority for us.
What do you dislike about the product?
This is both a like and disklike, but helpdesk features are constantly evolving. If there are shortcomings or bugs we fill out a feature request or contact support and they are quickly resolved. We have been growing with the tool and it has turned into our go-to daily board for all of our IT issues across 4 companies. Their support is very responsive and the only issues that aren't immediately resolved are feature requests, but it's amazing to see our ideas turn into features within 1-2 months.
What problems is the product solving and how is that benefiting you?
Solving the link/sync between our EDR and Active Directly. A main priority for us is making sure all AD endpoints are secure and endpoint protection is installed and managed. We also wanted One tool for helpdesk ticketing/documentation and RMM and Ninja has solved it perfectly.
One Dashboard to Rule Them All:
What do you like best about the product?
Fast, real-time device visibility and control. Remote access tools that actually feel remote-ready
What do you dislike about the product?
I haven't had any dislikes so far with NinjaOne
What problems is the product solving and how is that benefiting you?
Real-time visibility and control over devices,Remote access tools for troubleshooting
Ninja Review
What do you like best about the product?
Easy remote access, feature rich, makes remote support so much easier
What do you dislike about the product?
Would be nice to search by serial number.
What problems is the product solving and how is that benefiting you?
Keeping endpoints up to date, with the patching and warnings flagged in overview.
Great product and their team listens to feedback
What do you like best about the product?
I didn't like how they organized their documents, I spoke to them and a month later my suggestions were incorporated into the UX
What do you dislike about the product?
I'm happy with the product for the most part
What problems is the product solving and how is that benefiting you?
Convenient way of capturing my data
A Great RMM Experience with NinjaOne — Fast, Affordable, and Reliable
What do you like best about the product?
What We Love:
User Experience: The dashboard is clean, responsive, and intuitive. It’s easy to onboard new staff and manage endpoints quickly without a steep learning curve.
Speed & Stability: Agent deployment is lightning-fast, remote access is reliable, and the platform feels consistently solid — we’ve experienced very few issues with uptime or lag.
Automation: Tasks like patch management, script execution, and monitoring are easy to configure through policies. This has saved us a huge amount of time and reduced manual effort across the board.
Remote Tools: Integrated remote support via Splashtop or TeamViewer works seamlessly, honestly though the built in ninja remote seems to work well enopught without extra licensing
Pricing: Compared to other RMMs we've evaluated or used in the past, NinjaOne strikes a great balance between features and affordability. It scales well without surprise costs.
User Experience: The dashboard is clean, responsive, and intuitive. It’s easy to onboard new staff and manage endpoints quickly without a steep learning curve.
Speed & Stability: Agent deployment is lightning-fast, remote access is reliable, and the platform feels consistently solid — we’ve experienced very few issues with uptime or lag.
Automation: Tasks like patch management, script execution, and monitoring are easy to configure through policies. This has saved us a huge amount of time and reduced manual effort across the board.
Remote Tools: Integrated remote support via Splashtop or TeamViewer works seamlessly, honestly though the built in ninja remote seems to work well enopught without extra licensing
Pricing: Compared to other RMMs we've evaluated or used in the past, NinjaOne strikes a great balance between features and affordability. It scales well without surprise costs.
What do you dislike about the product?
What Could Be Better:
PSA Integration: This is one area I feel could be more robust. To be fair, I haven’t fully explored all the options available yet — but it’s something I’d like to see improved or more clearly documented.
Microsoft 365 Backups: Although the product is great i feel the pricepoint is a little on the expensive side
PSA Integration: This is one area I feel could be more robust. To be fair, I haven’t fully explored all the options available yet — but it’s something I’d like to see improved or more clearly documented.
Microsoft 365 Backups: Although the product is great i feel the pricepoint is a little on the expensive side
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us solve several key challenges in endpoint management and client support. Before adopting it, we were spending too much time juggling multiple tools for patching, remote access, monitoring, and scripting. NinjaOne brings all of that together in one clean, responsive platform, saving us time and reducing complexity.
The automation features allow us to proactively maintain systems without manual intervention, and the remote access tools let us support users quickly without relying on third-party apps. It has also improved our visibility since we can see issues as they happen and respond faster.
From a business standpoint, NinjaOne has made it easier to scale our managed services without increasing overhead. It is reliable, affordable, and easy for new technicians to learn, which means we can onboard staff and clients more efficiently.
The automation features allow us to proactively maintain systems without manual intervention, and the remote access tools let us support users quickly without relying on third-party apps. It has also improved our visibility since we can see issues as they happen and respond faster.
From a business standpoint, NinjaOne has made it easier to scale our managed services without increasing overhead. It is reliable, affordable, and easy for new technicians to learn, which means we can onboard staff and clients more efficiently.
ninja is cutting edge tech, vital or IT for RMM, Patch Management & Backup
What do you like best about the product?
Easy of Use, Ease of Integration, Focus on Cyber Security, Customer Support, Multiple Features, Patch Management. Easy Installation.
What do you dislike about the product?
There are no real downsides to using ninja one
What problems is the product solving and how is that benefiting you?
Accessing remote machines - This is saving us trips to site,
Patch management - hours and cost of physically patching,
Ticket management - keeping teams up to date
cloud backup - Reducing need for on Prem NAS
endpoint management - reducing IT team time on machines
Patch management - hours and cost of physically patching,
Ticket management - keeping teams up to date
cloud backup - Reducing need for on Prem NAS
endpoint management - reducing IT team time on machines
NinjaOne is a game changer for our business
What do you like best about the product?
Makes scripting so easy
Exceptional monitoring and automation
Integrated ticketing system
Brilliant backup-addon
Absolutely love NinjaOne Connect and Quick Connect
Supports Linux systems quite thoroughly
Brilliant technical support and account management
Priced per-endpoint so it help us to sell the product to customers
Integrations with anti-virus
The Ninja Dojo and Script Hub are worth their weight in gold
Exceptional monitoring and automation
Integrated ticketing system
Brilliant backup-addon
Absolutely love NinjaOne Connect and Quick Connect
Supports Linux systems quite thoroughly
Brilliant technical support and account management
Priced per-endpoint so it help us to sell the product to customers
Integrations with anti-virus
The Ninja Dojo and Script Hub are worth their weight in gold
What do you dislike about the product?
Nothing really! It's just such a brilliant product, we've structured out business on this platform because it is so essential to excellence.
What problems is the product solving and how is that benefiting you?
We work with heavily regulated customers who need prompt and consistent IT support, NinjaOne lets us operate their IT stack securely and without friction. It ensures we provide frictionless IT services to customers who need IT to work, all day every day. It's also helped us grow our business as the value-offering is so self-evident.
User-friendly and comprehensive solution for remote management and monitoring
What do you like best about the product?
Simple and non-compiled application. Supports multiple operating systems, saves us enormous time, no more travel to the surrounding locations necessary.
What do you dislike about the product?
More possibilities desired with Apple products, but already made significant progress last year.
What problems is the product solving and how is that benefiting you?
One has all the important tools in one central location (network monitoring, patch management, software distribution, remote access, documentation, etc.). All the information we need is always quickly accessible. Additionally, new features and improvements are constantly being added.
Awesome RMM
What do you like best about the product?
Very easy to use, community support is very good. They are building new features into it every month.
What do you dislike about the product?
The patching isnt great. Lags behind Microsofts own intune etc.
What problems is the product solving and how is that benefiting you?
It helps us manage 2000 desktops with ease. Its very fast.
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