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Facilitate team management and day-to-day support tasks
What do you like best about the product?
Quite more intuitive than other similar applications
What do you dislike about the product?
That it doesn't notify when a connector stops working. That there are applications and processes, such as IP changes, that cannot be done in the background.
What problems is the product solving and how is that benefiting you?
I would need a license management panel for a faster request, everything that we go through a partner.
ASAC - Positive experience
What do you like best about the product?
Ninja has helped us in all the automation processes of the PC and server park, both ours and our clients'.
What do you dislike about the product?
For now, none, although to perform complex tasks a high technical level is required.
What problems is the product solving and how is that benefiting you?
As we have mentioned earlier, a high technical level is required to manage the tool at its highest level.
An essential tool for our IT team
What do you like best about the product?
NinjaOne has been especially helpful for automated software deployment and managing updates—not only for Microsoft but also for third-party applications. The inventory feature is very clear and provides a well-organized view of our entire IT landscape. We were also pleasantly surprised by the mobile device management capabilities, which we hadn’t initially planned to use but are now actively incorporating. The entire IT team uses it for remote support, with logging features that ensure full traceability of all actions.
What do you dislike about the product?
The main drawback is the learning curve. There are so many features that the more you explore, the more possibilities you discover. This makes it hard to feel like the implementation is ever truly finished—there’s always something more you can do to improve your IT environment. That said, this also reflects the platform’s power and flexibility.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us streamline software deployment and patch management across all our endpoints, including both Microsoft and third-party applications. It provides a centralized and structured view of our entire IT asset inventory, which has significantly improved our control and visibility. We also benefit from its mobile device management features, which we didn't initially plan for but have proven useful. Furthermore, the remote support functionality allows our IT team to assist users quickly and effectively, with full traceability thanks to session logging. Overall, it saves time, reduces manual effort, and boosts IT team efficiency.
Greta product
What do you like best about the product?
Real time monitoring with automated patching, and emote access to end points and MDM.
What do you dislike about the product?
more expensive than alternatives, but it worth!
What problems is the product solving and how is that benefiting you?
provides a unified platform for managing and monitoring IT environments, including remote monitoring, management, patching, backup, and automation on endpoints, servers, printers and network equipment.
After one month using NinjaOne, i asked myself "why did I wait so long to try it?"
What do you like best about the product?
Honestly there is * a lot* to like about NinjaOne. We originally signed on to find an alternative to Teamviewer, but were blown away by all the additional features. There isn't a day that goes by that we don't us e multiple features. Our customer service rep and tech support have exceeded expectations... They made onboarding very easy. Everything, that's what I like best.
What do you dislike about the product?
We're still having issues consistently using Ninja Backup....but that's partly on us.
What problems is the product solving and how is that benefiting you?
Ninja Remote has greatly enhanced our ability to quickly resolve client issues.
Ninja has an excellent interface very quick to pull up and notice any issues in the environment
What do you like best about the product?
How easy it was to set up and deploy. How they’ve been working with our team on the ad hoc discovery of device devices and working to add more features behind that.
What do you dislike about the product?
It does like some of the enterprise monitoring from the storage and did a center switch side, but they are working with us to help pull better information
What problems is the product solving and how is that benefiting you?
Is helping us with alerting and carrying beautifully prepared templates to share at the executive level
NinjaOne Assessment
What do you like best about the product?
What I value most about NinjaOne are the automations and scripts that can be created, as they greatly facilitate daily work. Another highlighted aspect is its interface, which is intuitive and easy to handle; this allows me to easily monitor and manage endpoint alerts. Additionally, the integrated ticketing tool in NinjaOne is one of the features I use the most and has become our main solution for ticket management.
What do you dislike about the product?
What I find least useful about NinjaOne are the groups and custom fields, as so far I haven't needed to use any of these features to make my work easier. Additionally, something else that doesn't convince me is the limited customization of the ticketing form in the systray, as I find it too simple.
What problems is the product solving and how is that benefiting you?
NinjaOne helps me manage incidents both for endpoints and security.
Strong Managemenet Tools -- Fast, Friendly , Professional,
What do you like best about the product?
The complete suite of tools.
-The newly added SaaS backup is phenomenal and very fairly priced
-The NinjaRemote tool contains the remote print feature that Teamviewer has
-Ability to run our own powershell scripts/automation
-Seamless restoration from device backups
-The newly added SaaS backup is phenomenal and very fairly priced
-The NinjaRemote tool contains the remote print feature that Teamviewer has
-Ability to run our own powershell scripts/automation
-Seamless restoration from device backups
What do you dislike about the product?
We have had some speedbumps with the integration of Bitdefender - GravityZone. Though this is a 3rd party and not at all on Ninjas portion. We have found that notification linking between the GravityZone portal and Ninja portal have not been updating/accurate.
We have spent several hours trying to correct the issue but it seems to keep happening. I think this is an issue on the Gravityzone side not reporting the flag and notifying Ninja
We have spent several hours trying to correct the issue but it seems to keep happening. I think this is an issue on the Gravityzone side not reporting the flag and notifying Ninja
What problems is the product solving and how is that benefiting you?
A single portal to view devices and manage them.
Alerts to identify issues proactively
solutions/tools to address the issues that popup (remote access applications, backup applications, restore options etc)
Alerts to identify issues proactively
solutions/tools to address the issues that popup (remote access applications, backup applications, restore options etc)
NinjaOne Review
What do you like best about the product?
I have enjoyed how easy it has been to use as a new user of the application I have had little issues navigating it and no issues finding what i am needing.
What do you dislike about the product?
I have not experienced many cons at this time.
It has out preformed similar apps that Im used too.
Maybe would suggest making the multi monitor screen icons a bit bigger when remoted in but thats about it.
It has out preformed similar apps that Im used too.
Maybe would suggest making the multi monitor screen icons a bit bigger when remoted in but thats about it.
What problems is the product solving and how is that benefiting you?
Helping me to easily and quickly remote to users PCs and troubleshoot issues.
A cut above the rest
What do you like best about the product?
NinjaOne is extremely powerful, easy to use, and reliable. The team and community behind the product is one of the best out there, both in knowledgeability and capability, as well as friendliness.
What do you dislike about the product?
Lack of granularity in technician permissions makes it difficult to make certain features of the platform available to our lower-level techs. Reporting and searchability of certain datapoints without having to use the API can be frustrating at times.
What problems is the product solving and how is that benefiting you?
NinjaOne handles all of our RMM needs: patching, monitoring and automation at scale, as well as providing visibility into critical datapoints for the endpoints we manage.
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