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Ninja RMM Tool
What do you like best about the product?
Ninja RMM has the best functionality. We have used sever other tools and none of them had the amount of management, features and functionality that Ninja RMM does. It makes managing and supporting customer quick, easy and efficient.
What do you dislike about the product?
I have no complaints about anything regarding Ninja RMM
What problems is the product solving and how is that benefiting you?
Using the patching and automation features, we have been able to manage our customer's devices much more effectively. We are able to keep PCs updated easily. Using automated scripts, we are able to fix issues without needing to spend time getting on the PC to troubleshoot and fix the issue. We are able to quickly and easily deploy software to customers PC and new PC installs.
Everything controlled in one place
What do you like best about the product?
The most useful thing about Ninja One is having all the company's devices controlled under a single application.
What do you dislike about the product?
For now, the control with MacOS and iOS devices, but it will gradually improve.
What problems is the product solving and how is that benefiting you?
The management of patches and the platforming of the equipment
Efficient and reliable IT management with NinjaOne
What do you like best about the product?
What I like best is the clear and intuitive user interface of NinjaOne. The platform allows me to manage all devices and processes centrally and easily. I particularly appreciate the quick setup, the reliable remote functions, and the automated updates, which significantly simplify the IT routine. The fact that support requests are answered promptly and competently is another big plus.
What do you dislike about the product?
Feature requests sometimes take forever to be implemented.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of recurring IT tasks for us, such as automatic restarts of services and freeing up storage space. Previously, we had to do all of this manually, now it runs automatically in the background. This relieves our team and allows us to focus on more important things. This way, problems are detected and resolved faster, and downtime is much reduced.
I’m thoroughly impressed with NinjaOne.The look and feel is modern, intuitive, and well thought-out.
What do you like best about the product?
I’m thoroughly impressed with NinjaOne – both in terms of functionality and design. The look and feel is modern, intuitive, and well thought-out. It makes day-to-day work much more pleasant and efficient.
What do you dislike about the product?
At the moment, there is no long-term performance documentation available, which would be helpful for deeper evaluations over time. Additionally, the pricing could be more competitive, especially for smaller MSPs or businesses with tighter budgets.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us centralize and streamline endpoint management, patching, monitoring, and remote support – all from a single, intuitive platform. This significantly reduces our response times, improves service quality for our clients, and increases overall operational efficiency. It also minimizes tool sprawl, making our workflows much more cohesive and manageable.
Does what it is supposed to do!
What do you like best about the product?
We've been very happy with NinjaRMM. It's easy to set up, intuitive to use, and comes at a fair price point. The support team is responsive and helpful whenever we need assistance.
The built-in remote support tool, NinjaRemote, works exceptionally well—so much so that we prefer it over TeamViewer. I rely on NinjaRMM daily, not just for monitoring and remote access, but also for deploying small scripts across our Azure AD environment.
Since we don't use a traditional domain controller or Group Policies, NinjaRMM has become a valuable tool to configure and enforce settings that would normally be handled via GPOs. Overall, it's a powerful and user-friendly solution for managing modern IT environments.
The built-in remote support tool, NinjaRemote, works exceptionally well—so much so that we prefer it over TeamViewer. I rely on NinjaRMM daily, not just for monitoring and remote access, but also for deploying small scripts across our Azure AD environment.
Since we don't use a traditional domain controller or Group Policies, NinjaRMM has become a valuable tool to configure and enforce settings that would normally be handled via GPOs. Overall, it's a powerful and user-friendly solution for managing modern IT environments.
What do you dislike about the product?
One area where we feel there’s room for improvement is the SNMP monitoring feature. While it technically works, it's quite basic and lacks the depth we expect—especially in terms of dashboards and visualizations. We gave it a try but ultimately decided not to use it.
What problems is the product solving and how is that benefiting you?
NinjaOne gives us a clear and centralized overview of our entire IT environment. We can easily group and organize devices by location or type, which greatly simplifies management. The remote access capabilities are excellent—whether we need full desktop control or quick access via PowerShell or Command Prompt, it's fast and reliable.
One major benefit is the ability to standardize settings across all company devices, even without a domain controller. This is especially valuable in our Azure AD-only setup, where traditional Group Policies aren't available. Additionally, NinjaOne's reporting features help us track key metrics like device age and lifecycle, allowing us to plan hardware replacements more proactively.
Overall, it streamlines day-to-day IT operations and fills in the gaps left by more traditional tools in a modern, cloud-based environment.
One major benefit is the ability to standardize settings across all company devices, even without a domain controller. This is especially valuable in our Azure AD-only setup, where traditional Group Policies aren't available. Additionally, NinjaOne's reporting features help us track key metrics like device age and lifecycle, allowing us to plan hardware replacements more proactively.
Overall, it streamlines day-to-day IT operations and fills in the gaps left by more traditional tools in a modern, cloud-based environment.
NinjaOne is a clean, fast, and user-friendly RMM tool.
What do you like best about the product?
One of its best features is the ability to manage and monitor all endpoints—Windows, Mac, or Linux—from a single dashboard. Remote access is smooth and secure, making support quick and hassle-free.
Overall, NinjaOne is reliable, fast, and user-friendly—ideal for IT teams looking to simplify and scale their operations.
Overall, NinjaOne is reliable, fast, and user-friendly—ideal for IT teams looking to simplify and scale their operations.
What do you dislike about the product?
The mobile app, while helpful, feels a bit limited compared to the desktop experience. It's not ideal if you're often managing IT tasks while away from your workstation.
Also, it doesn’t have its own built-in ticketing or PSA system—you’ll need to integrate with other tools for full helpdesk functionality. Reporting is another area where it could improve; for users needing more advanced or customized reports, it might feel a bit basic.
Lastly, while core features are strong, some valuable add-ons like backup or remote tools can increase costs, especially for growing teams.
Still, these are manageable trade-offs for what’s overall a solid, reliable platform
Also, it doesn’t have its own built-in ticketing or PSA system—you’ll need to integrate with other tools for full helpdesk functionality. Reporting is another area where it could improve; for users needing more advanced or customized reports, it might feel a bit basic.
Lastly, while core features are strong, some valuable add-ons like backup or remote tools can increase costs, especially for growing teams.
Still, these are manageable trade-offs for what’s overall a solid, reliable platform
What problems is the product solving and how is that benefiting you?
NinjaOne helps us solve key IT challenges like slow response times, manual patching, and scattered device management. Before, tracking issues across multiple devices was time-consuming and reactive. With Ninja, we get real-time alerts, centralized visibility, and quick remote access.
Great Product For A Great Price!
What do you like best about the product?
It is helpful to be able to view all my customers in one pane of glass and manage them from a single location. I like the reporting capability and the ability to deploy software remotely.
What do you dislike about the product?
It's not as easy to work in an environment with multiple technicians. I wish it were a little more flexible in that regard.
What problems is the product solving and how is that benefiting you?
Makes it easy to provide and track remote support
Flexible and powerful product with continued enhancements and features.
What do you like best about the product?
Ease of use and power. We are really finding that NinjaRMM delivers great information helping us keep our customers safe and efficient.
What do you dislike about the product?
Some of the NinjaRMM integrations were oversold and under delivered. I know that its tough with third party integrations, but I feel like the transparency on how these integrated systems function would have led to better decision making and planning, especially during deployment.
What problems is the product solving and how is that benefiting you?
Better monitoring and alerting, better asset reporting, overall better efficiency.
Great tool for updates and remote control
What do you like best about the product?
Like that we can remote control any device that has agent through internet. Also love the patching schedule and scripts to force reboot.
What do you dislike about the product?
Really don't have any down sides that we've encountered yet.
What problems is the product solving and how is that benefiting you?
Patch management
Excellent RMM
What do you like best about the product?
They include a large number of features. Implementation is easy and straightforward.
What do you dislike about the product?
Some feature requests take time to implement.
What problems is the product solving and how is that benefiting you?
Remote support without much (if any) user interaction is a huge time-saver for us.
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