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It has been a good experience with a couple hiccups. I favor the GUI over other software providers
What do you like best about the product?
The interface. Its generally easy to use and navigate. I have used other programs that make things more convoluted than necessary and ninjaone does a better job. It also makes it easy to deploy programs and scripts to remote computers
What do you dislike about the product?
Occasionally with updates, i will have severe issues trying to remote into other machines. Ninja will fail out on the connection almost instantly. Sometimes i have to log out, close my browser, clear my cache or use an incognito browser to remote into machines. This has happened twice and seems to eventually fix itself but its troublesome when it starts happening again
What problems is the product solving and how is that benefiting you?
better remote access to endpoints. previous programs we used had too many connection issues.
Also better program and script deployment and also better reporting for troubleshooting errors on remote machines
Also better program and script deployment and also better reporting for troubleshooting errors on remote machines
Time saving and works as expected, consistently.
What do you like best about the product?
NinjaOne lets us concentrate on working on business-critical objectives rather than investing a lot of time managing our assets and relearning tools. When someone needs help, it's nice knowing that our tool will work with us to resolve the issue and get people back to doing what they do best.
What do you dislike about the product?
As an MSP, new features seem to be designed for the core direct sale tenants and get fixed later to provide the level of customization that is needed to allow our user to deploy in a timely manner.
What problems is the product solving and how is that benefiting you?
Helps create a more efficient environment where our technicians can work on problems by having most of the information and tools they need at a glance to more quickly resolve the issue.
The best comprehensive solution on the market!
What do you like best about the product?
When we first adopted NinjaOne, the feature set was somewhat limited. Over the years, their team has worked extremely hard to prioritize customer feedback and implement suggested changes rapidly. This has always been one of the strongest selling points for me because I trust that my feedback is heard and respected by their team.
Automation has greatly improved with the implementation of custom fields, compound conditions and device tags. The comprehensive approach to automation has made my job easier and in turn made me more interested in script development to further our automation efforts for customer devices.
Community efforts via Discord and Reddit are very noticeable, and I feel like issues can be solved within a day when presented to the strong presence on Discord that NinjaOne has fostered there.
Automation has greatly improved with the implementation of custom fields, compound conditions and device tags. The comprehensive approach to automation has made my job easier and in turn made me more interested in script development to further our automation efforts for customer devices.
Community efforts via Discord and Reddit are very noticeable, and I feel like issues can be solved within a day when presented to the strong presence on Discord that NinjaOne has fostered there.
What do you dislike about the product?
Support has taken a step back in the last few years. I know some of the calls now route to the Philippines, but overall it is still passable. I wish it was a little more reliable though.
What problems is the product solving and how is that benefiting you?
All of our recent efforts as an MSP have been security centric. The addition of vulnerability importing and deeper automation with compound condition has allowed us to remediate vulnerabilities faster while tracking their progress and developing automation sets that will prove useful if future vulnerabilities occur for our other customers.
NinjaOne has done a lot to help our IT staff be more efficent.
What do you like best about the product?
Remote control and also login on the backend. MDM is easy to setup and implement as well.
What do you dislike about the product?
Like any software it is a work in progress. Being able to search on a phone number in the MDM would be wonderful if we could do that.
What problems is the product solving and how is that benefiting you?
Needed a good remote tool that would also give us many details of each workstation.
Also needed a good tool for our MDM to push software out and also be able to shadow the device so we can see what is displayed on the device.
Also needed a good tool for our MDM to push software out and also be able to shadow the device so we can see what is displayed on the device.
Makes endpoint management a lot easier, integrated remote control and other tools work well.
What do you like best about the product?
The automation the solution brings to endpoints saves time and resources. A good integrated remote control solution along with optional features like remote cmd and powershell sessions. The support team is great and very responsive and the knowledge base articles are very helpful. I can easily see overall health and security of my environment at a glance. The integrated ticketing makes it a great all in one package. The new AI for patch management is really helpful as well.
What do you dislike about the product?
OS patch management and 3rd party software updating works but can be very temperamental. Not very good reporting on why things fail. or looking at failure messages, indicating what device it corresponds to. Very limited list of apps for 3rd party updating as well.
What problems is the product solving and how is that benefiting you?
Being able to automate information collection on endpoints is huge. License keys in use, bitlocker status, if certain folders do or don't exist makes things a lot easier for us. The remote management works great and saves us from purchasing another solution. Patch management is better than the old WSUS server days with a lot of reporting available. Using it as well to enforce policies, such as our AV solution and other software packages, enforce power profile settings, makes all that very simple.
NinjaOne is a complete IT management platform
What do you like best about the product?
I’ve found NinjaOne to be refreshingly simple and intuitive compared to other RMM platforms I’ve used. The interface is clean, efficient, and easy to navigate, which makes daily IT management much smoother. What really stands out is how responsive the product team is to user feedback—they consistently roll out updates with features that are both relevant and impactful.
Another major plus is the ability to integrate third-party tools like SentinelOne and CrowdStrike, giving organizations the flexibility to strengthen their security posture as needed. On top of all that, NinjaOne’s customer service is excellent. They’re quick to respond and genuinely committed to resolving questions and concerns. Overall, NinjaOne delivers a well-rounded experience that’s ideal for modern IT teams.
Another major plus is the ability to integrate third-party tools like SentinelOne and CrowdStrike, giving organizations the flexibility to strengthen their security posture as needed. On top of all that, NinjaOne’s customer service is excellent. They’re quick to respond and genuinely committed to resolving questions and concerns. Overall, NinjaOne delivers a well-rounded experience that’s ideal for modern IT teams.
What do you dislike about the product?
There isn't anything that I dislike about NinjaOne. They continue to innovate and bring new products and features to market.
What problems is the product solving and how is that benefiting you?
NinjaOne streamlines routine IT tasks through automation and delivers proactive alerts to keep IT teams informed of potential issues. This significantly reduces the time spent digging through logs or manually handling endpoint management, backups, patching, and documentation. Its robust feature set helps minimize administrative overhead, enabling IT teams to focus on strategic initiatives and advance the maturity of their IT and security operations.
Robust platform that's easy to use but not quite ready for MSPs
What do you like best about the product?
Strong integrated remote access app, good automation features, very easy to deploy via Intune or GPO, lots of automated 3rd party app deployments built in, good Windows patching tools, granular controls for organization permissioning.
What do you dislike about the product?
Very poor considerations for MSP's. Cannot move an existing NinjaOne customer into an MSP's tenant without uninstalling all agents and redeploying. Reporting tools can provide deep info about certain functions but don't do the simple things well.
What problems is the product solving and how is that benefiting you?
NinjaOne is providing remote support tooling, automation, and patching.
NinjaOne is a feature rich product that can help manage, inventory and troubleshoot your assets.
What do you like best about the product?
The most helpful part of NinjaOne is two fold. The clean User Interface (UI) and the amount of features that it has. I've used many remote tools, and this is my favorite so far. It allows us to see issues with endpoints, remote to fix them and helps with inventory.
What do you dislike about the product?
I do wish the reporting was a little more robust with the options to choose from. For example, i couldn't run a report for all computers to see if their OS was on Windows 11, but could at each department level. If it is possible, it was readily apparent, at least to me.
What problems is the product solving and how is that benefiting you?
The organization is almost completely remote (90%) and this allows us to troubleshoot users issues much more easily and without errors and hassles.
Ever expanding device management system
What do you like best about the product?
Agent reliably runs on a variety of machines and is always reachable
What do you dislike about the product?
Reporting on software versions is possible but not very intuitive. PDQ inventory is much better at this.
What problems is the product solving and how is that benefiting you?
Being able to manage devices which aren't on our corporate network without requiring a VPN
Ninja One Review from the viewpoint of updates and patching
What do you like best about the product?
Run scripts on many devices
Schedule scripts for device groups
Easy policy scaling via inheritance
Many remote support tools
Run scripts in multiple contexts
Custom fields for device tracking
Schedule scripts for device groups
Easy policy scaling via inheritance
Many remote support tools
Run scripts in multiple contexts
Custom fields for device tracking
What do you dislike about the product?
Weak Mac and Linux support
Limited software reporting
No registry value reports
Lacks device settings reports
Limited software reporting
No registry value reports
Lacks device settings reports
What problems is the product solving and how is that benefiting you?
As a Senior IT Analyst managing a diverse fleet of endpoints, I’ve found NinjaOne to be a solid Remote Monitoring and Management (RMM) platform, particularly when it comes to scripting and patching workflows. Here’s a breakdown of my experience, especially from the viewpoint of updates and patching.
What Works Well
Script Execution at Scale: One of NinjaOne’s standout strengths is its ability to run large volumes of scripts across multiple devices or groups. Whether it’s routine maintenance or emergency fixes, the scheduling and targeting capabilities are robust and reliable.
Policy Inheritance: Managing patching policies across a growing number of devices is made easier with policy inheritance. It allows for scalable configuration management without duplicating effort.
Remote Support Tools: NinjaOne includes a wide array of remote access tools, which are invaluable for manual interventions. These tools integrate smoothly into the platform, reducing the need for third-party solutions.
Flexible Script Contexts: Scripts and installers can be executed in various contexts (system, user, etc.), offering flexibility for different patching and configuration scenarios.
Custom Fields: Perhaps NinjaOne’s most underrated feature, custom fields allow for detailed device tracking. This is especially useful for patching workflows where specific device attributes (like BIOS version or custom software flags) need to be monitored.
What Works Well
Script Execution at Scale: One of NinjaOne’s standout strengths is its ability to run large volumes of scripts across multiple devices or groups. Whether it’s routine maintenance or emergency fixes, the scheduling and targeting capabilities are robust and reliable.
Policy Inheritance: Managing patching policies across a growing number of devices is made easier with policy inheritance. It allows for scalable configuration management without duplicating effort.
Remote Support Tools: NinjaOne includes a wide array of remote access tools, which are invaluable for manual interventions. These tools integrate smoothly into the platform, reducing the need for third-party solutions.
Flexible Script Contexts: Scripts and installers can be executed in various contexts (system, user, etc.), offering flexibility for different patching and configuration scenarios.
Custom Fields: Perhaps NinjaOne’s most underrated feature, custom fields allow for detailed device tracking. This is especially useful for patching workflows where specific device attributes (like BIOS version or custom software flags) need to be monitored.
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