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Best RMM by far, should have switched sooner.
What do you like best about the product?
Once you learn the NinjaOne portal, its very easy to administer everything.
What do you dislike about the product?
The discontinuation of the TeamViewer app support.
What problems is the product solving and how is that benefiting you?
I like how everything is in 1 portal. I don't need to receive notifications from multiple companies like AV, Backup, patches.
NINJAONE's Superior RMM Platform Complimented by Extraordinary Sales & Support Engineer
What do you like best about the product?
The NinjaOne Leadership has obviously directed the various Software, Service and Support Engineering teams to make NinjaOne indispensable to customers' daily success. As a President / Owner I appreciate the Administrative aspects for assigning Technician's Roles, Identity, Security Settings, End Users, End User Roles and Contacts. The Support and Service we receive from our Account Representative/Engineer exceeds expectations. His 26-year Engineering background has benefited my Engineering team in troubleshooting, resolutions, sales and understanding the deep aspects of the Platform.
What do you dislike about the product?
There are absolutely no downsides to choosing NinjaOne. The Service and Support we gain from our Account Representative/Engineer drives our Return on Investment.
What problems is the product solving and how is that benefiting you?
Helping gain improved insight into Client's endpoints and automation that allows our Engineers to perform other critical work.
Ease of execution in script deployment and Registry Modification
What do you like best about the product?
I'm a relatively new Ninja user, but so far, I have been impressed with the functionality of deploying scripts, scheduling system actions, automate actions, and the ability to access and modify the registry of AVDs. This feature has saved me a lot of time and made accessing registries of multiple AVD registries easy and convenient.
What do you dislike about the product?
So far, I haven't found anything to dislike in using NinjaOne.
What problems is the product solving and how is that benefiting you?
Endpoint and network monitoring, scripting and automation on a large scale, registry modification
Ninja makes it easy to manage your customers computers
What do you like best about the product?
I use it every day to do the following:
Creating reports
Integrations with other products (CW, LCI, and ITG)
Managing and remotely connecting to other computers.
Running scripts
Creating reports
Integrations with other products (CW, LCI, and ITG)
Managing and remotely connecting to other computers.
Running scripts
What do you dislike about the product?
It could provide a longer history of computer cpu, memory, and disk usage.
What problems is the product solving and how is that benefiting you?
Easy to manage and support computers.
Get reports I need.
Get reports I need.
Automation and total IT control from a single place
What do you like best about the product?
A single platform to manage all the control and monitoring functionalities for clients.
What do you dislike about the product?
Some functionalities like the ticketing tool should have more features.
What problems is the product solving and how is that benefiting you?
Some tools are still in the development phase
NinjaOne report card
What do you like best about the product?
Controlling windows environment and system update alert process.
What do you dislike about the product?
MAC MDM not working as expected, it is not that easy to setup MDM for MAC and sometimes we need to give up.
There are multiple options available for platforms but things not working as expected with MAC.
Missing device control and Native app deployment
Need improvement for Apple Silicon devices.
There are multiple options available for platforms but things not working as expected with MAC.
Missing device control and Native app deployment
Need improvement for Apple Silicon devices.
What problems is the product solving and how is that benefiting you?
Apple MDM device control is not working. App installation, script execution and profile control on these things NinjaOne is working eagerly waiting it.
NinjaOne - Easy, simple, efficient
What do you like best about the product?
Ease of use. A vast amount of device information without the hassle of going on a goose chase trying to gather information. The benefit of being able to see warranty information for a large number of computer brands. Easy to support end users with problems, remote support.
What do you dislike about the product?
Consider making report creation simpler, maybe a drag-and-drop report wizard.
What problems is the product solving and how is that benefiting you?
Accurate device information is used to provide the business with replacement recommendations. Faster turnaround time on providing end user remote support. Managing our endpoints and keeping them relevant with the latest patches.
Extensive great product
What do you like best about the product?
Overview of all customers. Quick remote access. Comprehensive ticket system including knowledge database. Fast customer support.
What do you dislike about the product?
Report creation has many unnecessary points. Price for Mobile Device Management is too high.
What problems is the product solving and how is that benefiting you?
Have an overview of all customer devices. Clear structured overview.
Good interface. Lacking support.
What do you like best about the product?
The GUI is user friendly and makes remote management quick and easy. I like the ability to create custom automations and manage endpoints via policies.
What do you dislike about the product?
Trying to schedule OS updates seems to fail every time and I am left to manually install them. Removing unwanted software is the same way. It is shown as a feature, but does not work unless I remote into individual devices and remove it manually. When a device is re-imaged the old instance in Ninja One drops offline, but the new instance does not merge with the old so we have to manually remove the old offline instance everytime a device gets imaged. does not
What problems is the product solving and how is that benefiting you?
Ninja lets me automate patching and schedule custom tasks.
Great RMM tool
What do you like best about the product?
Ninja's ability to patch all our systems, ease of use and remote capabilites are superior.
What do you dislike about the product?
Would be nice to have the remote wipe capability to be part of the base solution without having to pay for MDM.
What problems is the product solving and how is that benefiting you?
No longer needing a WSUS server and remote capabilites to end users.
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