External reviews
3,140 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Intuitive and User friendly
What do you like best about the product?
Very easy to follow, you can set up automated alerts, push patching and automate tasks
What do you dislike about the product?
I would like to see better support for the remote service
What problems is the product solving and how is that benefiting you?
We need enroll many devices and it can be time consuming but ninja makes it easy to install one agent and have the machine deployed very fast.
Amazing device management and insights
What do you like best about the product?
Extremely user friendly interface, great remote monitoring and management
What do you dislike about the product?
Not all apps deploy properly when adding new devices
What problems is the product solving and how is that benefiting you?
centralizes control of endpoints to one dashboard
Great Product with great support
What do you like best about the product?
NinjaOne is simple to use compared to other products. Tech support is really good as is the user discord channels We are getting more data out of NinjaOne then we were from our previous product. NinjaOne is open to listening to the customer channel and is adding new features monthly.
What do you dislike about the product?
NinjaOne is still in it's infancy and does not have some features and scalability that the competitors have. First level support does not have the experience they need to support experienced clients. The backup product is not where it needs to be and let us down on 2 separate occasions.
What problems is the product solving and how is that benefiting you?
Some security requirements we are needing.
Ninja RMM for the win!
What do you like best about the product?
The service they deliver. My rep (Jake) has always been responsive to tech support prioritizing issues. Ninja RMM rocks!
What do you dislike about the product?
Nothing really. I think its a great system/service
What problems is the product solving and how is that benefiting you?
Remote issues, patching, backups
NinjaOne Review
What do you like best about the product?
The most helpful thing about ninja is that you can see a task manager and come up with a troubleshooting plan for the issue that the user may be experiencing. I also like the automation aspect of it. Instead of remoting in and disturbing the user's work flow, we can run it in the background and then make sure with the user if it's okay to restart (if needed). The automation is easy to use and very user friendly. I find myself using the automation frequently. We have implemented this to all of our company's computers and have not looked back since.
What do you dislike about the product?
There is nothing that I do not like about Ninja, customer service and replies are within a timely manner and very descriptive when in need of help.
What problems is the product solving and how is that benefiting you?
Ninja is helping us solve for the time-saving aspect. As our department can be busy, we can just send the command to install a program or run a certain script in the background and then check in with the user to see if it successfully installed.
NinjaOne Review
What do you like best about the product?
NinjaOne has been a game-changer for our IT operations at Innovative Computers. We primarily use it for RMM, endpoint management, patching, and MDM, and it’s streamlined our workflows significantly. The platform’s intuitive interface makes it easy to monitor and manage devices across multiple clients, with real-time alerts that help us stay proactive. Patching is seamless, keeping systems secure and up to date without manual headaches. The MDM features have been solid for managing mobile devices, ensuring compliance and security.
The reporting tools are robust, allowing us to generate detailed insights for clients, which has improved our service delivery. Integration with tools like QuickBooks and vTiger has been a big plus for automating asset tracking and billing processes. The only area for improvement would be more advanced customization options for the dashboard to tailor it further to our specific needs.
Overall, NinjaOne’s reliability and ease of use make it a top choice for MSPs looking to scale efficiently. Highly recommend it for IT teams needing a comprehensive, user-friendly RMM solution.
The reporting tools are robust, allowing us to generate detailed insights for clients, which has improved our service delivery. Integration with tools like QuickBooks and vTiger has been a big plus for automating asset tracking and billing processes. The only area for improvement would be more advanced customization options for the dashboard to tailor it further to our specific needs.
Overall, NinjaOne’s reliability and ease of use make it a top choice for MSPs looking to scale efficiently. Highly recommend it for IT teams needing a comprehensive, user-friendly RMM solution.
What do you dislike about the product?
There is little to dislike about NinjaOne, in fact I have zero complaints. Anything it can't do today, they are working on developing it for tomorrow and listen to their customers requests to add new features.
What problems is the product solving and how is that benefiting you?
NinjaOne solves several key IT management challenges for us at Innovative Computers. It streamlines remote monitoring and management (RMM), allowing us to oversee multiple client networks from a single, intuitive platform, reducing response times and improving efficiency. Its endpoint management simplifies device oversight, ensuring we can track and secure all endpoints effortlessly. The patching feature automates updates across systems, minimizing vulnerabilities and saving us hours of manual work. Additionally, MDM capabilities ensure mobile devices are compliant and secure, which is critical for our clients with remote workforces.
NnjaOne is Great
What do you like best about the product?
I find it very easy to use from the User interface to the administration of windows update policies. i use it daily for IT support and implementation
Everyone is friendly when helping with support
Everyone is friendly when helping with support
What do you dislike about the product?
there is no dark mode feature within the suite
What problems is the product solving and how is that benefiting you?
Remotely connecting to laptops and windows updates
There's no contest.
What do you like best about the product?
NinjaOne's versatility/all in one platform has to be its most useful feature. It is a jack of all trades master of all. To be able to automate or lean out processes utilizing NinjaOne has enabled my team to get out from under the helpdesk and push larger business initiatives, allowing us to lead the mission in company scalability. It took actual minutes to implement into our environment. Due to the ease of use, I've been able to scale my teams talents, as what would take a team hours or days on a typical array of systems, they can now complete in SECONDS. You read that right. And no corners cut either. It integrates seamlessly into our reporting structure, allowing us to bolster support for our customers. We rely heavily on NinjaOne every day, eight hours a day. I dont know where we would be without it. And CFO's rest easy, I've shopped around, RMM's that cost twice as much hold half the features. It is an integral part of our customer support (internal customers, we are not an MSP).
What do you dislike about the product?
The UI since the new update has taken a bit of a nosedive, which is not the end of the world as function always outweighs fashion. But it was still worth mentioning.
What problems is the product solving and how is that benefiting you?
Being in house IT, we are monitored very closely. Executives will wonder if inhouse value outweighs managed service. They typically watch dollars and cents for this and put it against measurable output. With NinjaOne, we dont have to subscribe to seven different SaaS and burn company dollars. One easy, low payment and my team of three is able to service 170 end users with no headache, in fast, trackable real time so we are able to easily display the value and ROI and win that contest of inhouse vs. managed IT every time.
NinjaOne is great, would reccomend
What do you like best about the product?
The live data you can get from each device.
The customizability to run scripts.
The ticketing system
The customizability to run scripts.
The ticketing system
What do you dislike about the product?
No dark mode yet also would like more customizable features in ticket portal
What problems is the product solving and how is that benefiting you?
We can manage all our devices, run scripts and patch them all easily
Streamlined Endpoint Management and Monitoring with Outstanding Support
What do you like best about the product?
NinjaOne offers a clean, intuitive dashboard that simplifies endpoint monitoring, patch management, remote access, and scripting. The real-time alerts and customizable automation workflows allow our small team to manage a large number of endpoints with minimal manual effort. Integration with tools like SentinelOne and AutoTask works seamlessly, and the onboarding process was fast and well-supported. Their customer service is among the best I've worked with responsive, knowledgeable, and solution-oriented. I use the product daily to see at a glance the condition of the endpoint devices we monitor.
What do you dislike about the product?
The reporting features could use more flexibility for custom views and summaries, especially for executive or client-facing reports. Automation is powerful but would benefit from more advanced logic options like conditional triggers and branching workflows.
What problems is the product solving and how is that benefiting you?
NinjaOne has significantly streamlined our patch management, endpoint visibility, and remote access workflows. Previously, tracking software versions, applying critical updates, and troubleshooting user issues across multiple clients required manual effort and multiple platforms. With NinjaOne, we now have centralized oversight, automation, and real-time alerts allowing our small team to proactively secure and support hundreds of devices with minimal overhead. This has improved SLA compliance, reduced user downtime, and increased our ability to scale operations efficiently.
showing 601 - 610