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Ninja has been easy to use and easy to learn
What do you like best about the product?
Things are easy to learn and the software is fairly neat and tidy in terms of visual. Being able to install the application on the customers computer has also never been easier. I use all of the features daily and always learning something new.
What do you dislike about the product?
There has been nothing yet that I dislike about NinjaOne.
What problems is the product solving and how is that benefiting you?
The ability to install the client using a quick installer allows me to launch it with new computers and being able to push scripts without having to interfere with the user has made it easy for me to get things done.
Ninja One Review - Stambaughness Tech Solutions
What do you like best about the product?
The UI is super easy to navigate. All the options are well-placed and work effectively. Unlike ConnectWise Automate, NinjaOne does not lag whatsoever. There are many other details that I like for example:
1 . How easy it is to manage and restore from Backups within Ninja
2. The bitlocker key recovery is so easy
3. You can see the host server for a VM on the main page
4. The activity logs are easy to read without going into too many options
5. option to add some devices to your favourites
6. It is easy to implement it on a new device, although I am not a part of that team but so far I have not seen any issues
7. had to reach out to Customer support only once and it went smoothly
8. We use it everyday for 8-9 hours and I almost never complain moving away from our old RMM tool because how well it have been integrated into our daily use
1 . How easy it is to manage and restore from Backups within Ninja
2. The bitlocker key recovery is so easy
3. You can see the host server for a VM on the main page
4. The activity logs are easy to read without going into too many options
5. option to add some devices to your favourites
6. It is easy to implement it on a new device, although I am not a part of that team but so far I have not seen any issues
7. had to reach out to Customer support only once and it went smoothly
8. We use it everyday for 8-9 hours and I almost never complain moving away from our old RMM tool because how well it have been integrated into our daily use
What do you dislike about the product?
1. The chat function is not so great and can be improved. I'd like to chat with the user before connecting to their computer/ laptop.
2. Many times I am just not able to connect to a machine and keep getting an error message. So I have to ask the user to restart their computer and then I am able to connect. No pattern here, it just keeps happening randomly.
3. I want to be able to download multiple folders from backups at the same time, instead of going one-by-one.
2. Many times I am just not able to connect to a machine and keep getting an error message. So I have to ask the user to restart their computer and then I am able to connect. No pattern here, it just keeps happening randomly.
3. I want to be able to download multiple folders from backups at the same time, instead of going one-by-one.
What problems is the product solving and how is that benefiting you?
Light-weight web interface, easy UI. Easy to access backup integration and restore. You don't need a high end laptop to be able to use ninjaOne as a user
A good team management tool
What do you like best about the product?
It has many tools, I have everything centralized and available from any network, I can even use it with my mobile. The ninja support is quite efficient and fast.
What do you dislike about the product?
The remote connection fails quite often and many of the automations have to be done through scripts.
What problems is the product solving and how is that benefiting you?
The problems are more about connection with remote teams, otherwise it works correctly.
NinjaRMM
What do you like best about the product?
I like how you can get a snapshot of all the particulars about a PC as far as the Windows version and most everyting else about the system
What do you dislike about the product?
I do not like that it does not save my Widget settings, I have to change them each time i login
What problems is the product solving and how is that benefiting you?
Ease of remote connectivity
So useful
What do you like best about the product?
Makes everything easier, especially patching
What do you dislike about the product?
tooltips could be clearer in certain areas of the system
What problems is the product solving and how is that benefiting you?
patching and asset management
Ninja has a super easy, modern user interface but also has great, robust functionality.
What do you like best about the product?
Everything just works. Automation is easy. Organization setup is easy. I use NinjaOne all day every day and very rarely do I have issues. We are also setting up our new instance of Halo and, so far, integration has been a breeze.
What do you dislike about the product?
Sometimes unnecessary updates are made to the Dashboard and it takes some time to get used to where things move to. Not a big deal, just inconvenient.
When we get errors with Ninja Remote not working, all it says is error. it makes it very hard to troubleshoot or even put in a ticket with support.
When we get errors with Ninja Remote not working, all it says is error. it makes it very hard to troubleshoot or even put in a ticket with support.
What problems is the product solving and how is that benefiting you?
Ninja makes remote management easy. Scripting, compound conditions, and automations make my daily job much easier.
overall, great tool
What do you like best about the product?
Generally well thought out GUI. Lot's of information that easy to access quickly.
What do you dislike about the product?
Some items are not necessarily intuitively placed and/or may require more clicks than necessary or don't require the number of clicks expected based on the behavior of other menus.
What problems is the product solving and how is that benefiting you?
using for remote management
The best and simplest experience
What do you like best about the product?
They are constantly update and upgrading in a positive motion forward.
What do you dislike about the product?
Only complaints are first world problems.
What problems is the product solving and how is that benefiting you?
The ability to connect and manage endpoints in a new way
NinjaOne Review
What do you like best about the product?
The ability to simply drag and drop a file to the remote computer. The ability to copy paste a password from one site into the remote machine.
What do you dislike about the product?
No option to save a password for ease of access to remote in.
What problems is the product solving and how is that benefiting you?
The ability to log into a user's machine with or without the user having to do anything.
Happy ninja one user
What do you like best about the product?
It very powerful and has a ton of built in automations that are ready to go
What do you dislike about the product?
They do big bang quarterly releases instead of a more agile approach
What problems is the product solving and how is that benefiting you?
We were moving away from SyncoMSP and looking to mass manage Windows, Mac OSX and mobile devices all in one platform
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