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NinjaOne has been a great tool for us as an MSP to use
What do you like best about the product?
We use most of the capabilities of the platform. RMM, windows and software patching, sentinelone integration, ticketing. We've used multiple rmm tools from other companies and there's always a learning curve to how to configure and run each. Ninja was super easy to learn. Their documentation and videos make a big difference. Its also easy to book their engineers and get some 1:1 training and best practices on implementation. We couldn't be happier with our experience with Ninja. MSP is a new arm to our business and ninja is making it super easy to scale and be successful.
What do you dislike about the product?
I wish they had internal use right licenses, other RMM companies do provide this. Compared to the other companies i've had experiences with, I can't say there's anything else I dislike.
What problems is the product solving and how is that benefiting you?
As an MSP, it allows us to easily manage devices without having to touch each one all the time. It allows us to easily scale in the amount of endpoints we are managing. Automation is big and ninja's platform is a big help in allowing us to do that.
Great platform for the work we do with our clients!
What do you like best about the product?
SIngle platform for management of devices
What do you dislike about the product?
I find the search for the help is too specific
What problems is the product solving and how is that benefiting you?
Growing the company by adding more clients - Ninja makes that very easy.
Great software and support
What do you like best about the product?
Automation and Alerts. Dashboard is very well designed.
What do you dislike about the product?
Not sure about any negatives. I'm very happy with the service.
What problems is the product solving and how is that benefiting you?
Remote access and monitoring.
Recent company changes have made this company unreliable
What do you like best about the product?
It was a great innovative company at first.
What do you dislike about the product?
They're falling fast with poor customer service, too many untested features, old scripts, and more.
What problems is the product solving and how is that benefiting you?
Originally, it was a company that didn't move to India like ConnectWise so it was easy to reach someone. As of writing this, they've fallen short so I'm not getting the benefits that I used to get.
It just keeps getting better
What do you like best about the product?
In this race to be a single platform for an MSP or even an internal team, much of the outcome seems like a race to the bottom. NinjaOne hasn't done that. As an owner, contract length and other factors are just as important as whatever feature set and workflow automations that my team focus one. Month to month pricing, at the time of this review, no data caps on their M365 and Google Workspace backups. My account manager hasn't changed in years. That's remarkable in this industry.
What do you dislike about the product?
It could have more robust walkthroughs and setups. While I appreciate the speed of crowd sourced support and community like the Dojo. A more formal engagement, even if I have to pay for it. would be welcome.
What problems is the product solving and how is that benefiting you?
As clients move completely off premise, backups and machine configurations become even more important, especially in the light of new compliance requirements on what feels like a weekly basis.
Energetic support
What do you like best about the product?
Communication is always quick and help is provided, problems can usually be solved.
What do you dislike about the product?
One gets a bit of the feeling that the assigned support agent is sometimes at a loss, but since the tool is complex and the functions are diverse, that is understandable.
What problems is the product solving and how is that benefiting you?
Since we primarily used the tool for ticketing, the problems were mainly there as well.
Powerful Toolset for Modern IT Management
What do you like best about the product?
The automation features save us hours of manual work and run flawlessly.
What do you dislike about the product?
While NinjaOne has been a solid performer across most functions, we’ve noticed that large file transfers (especially over 6GB) aren’t consistently stable — which can complicate remote sessions.
That said, we can’t fully confirm whether this issue stems from NinjaOne itself or limitations within our own network infrastructure. However, we don't experience this issue with TeamViewer.
That said, we can’t fully confirm whether this issue stems from NinjaOne itself or limitations within our own network infrastructure. However, we don't experience this issue with TeamViewer.
What problems is the product solving and how is that benefiting you?
NinjaOne has significantly streamlined our IT operations by automating routine tasks like patching and system updates. We no longer spend valuable hours manually deploying patches — the platform handles it reliably and keeps our systems up-to-date with minimal oversight.
Its role in PC hardening has also been a major win for our security posture. With centralized control and configuration, we're able to enforce policies, eliminate vulnerabilities, and standardize protection across all endpoints.
Its role in PC hardening has also been a major win for our security posture. With centralized control and configuration, we're able to enforce policies, eliminate vulnerabilities, and standardize protection across all endpoints.
IT tool, like a Swiss army knife
What do you like best about the product?
The intuitive operation of the interface is impressive.
What do you dislike about the product?
The design of one's own dashboard can be further expanded
What problems is the product solving and how is that benefiting you?
Monitoring of Windows PCs and mobile devices, especially iPhones, and remotely deleting the information
best software eu west
What do you like best about the product?
ninja is just awesome. Clear and understandable, few bugs, and if there are any, you have very good support.
What do you dislike about the product?
sometimes ninja remote still has problems.
What problems is the product solving and how is that benefiting you?
Many problems can be directly recognized even without remote maintenance, for example, hard drive problems.
Simple and very trustworthy
What do you like best about the product?
It’s very good and I can Monitore my server very good and trustworthy and easy to manage
What do you dislike about the product?
To be honest I don’t don’t have anything complain because it’s easy to use
What problems is the product solving and how is that benefiting you?
I can help a customer easy because I can monitor they system very fast
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