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RMM Best Solution
What do you like best about the product?
It's very clear to each targets. You know what you can expect of it. Very easy to implement and organize as per you needs. You can do almost everything to customize it.
What do you dislike about the product?
don't have one yet to report. Working with it for at least a year now
What problems is the product solving and how is that benefiting you?
Remote Monitoring and Management Efficiency, Reduces downtime proactive identification and resolution of issues before they impact end-users. Also helps improve overall system reliability and performance.
NInjaOne Stands Out from 25 years of RMM experience
What do you like best about the product?
It is easy to use and has all of the functionality that internal IT departments and small businesses need.
What do you dislike about the product?
The simplicity of it is the virtue but it lacks functionality for MSPs with heavy customization or functionality needs.
What problems is the product solving and how is that benefiting you?
For an extremely low cost of entry Ninja provides all of the purposes I just mentioned . It never breaks.
Great RMM and Endpoint Management Tool
What do you like best about the product?
The simplicity of the NinjaOne is what makes it so great! The onboarding time is next to nothing.
What do you dislike about the product?
Sometimes the speed to connect to a device can take a little bit of time on remote connections.
What problems is the product solving and how is that benefiting you?
It makes viewing our entire fleet super easy and allows to segment your fleet easily so you can be proactive instead of reactive.
Could use some feature improvements
What do you like best about the product?
NinjaOne is fairly easy to use, and I like the dashboard.
What do you dislike about the product?
some of the features with NinjaOne need improving. Examples below:
Script Library - After importing a script template and clicking "save" it takes me back to the beginning. I have no idea what I have already uploaded unless I have it up on a separate screen and compare what I have against the template library.
Creating special groups and columns are complicated and don't always work
I wish there was an option to show bitlocker keys on each device screen
I would like a toolbox to use while remoted into a user's device
Script Library - After importing a script template and clicking "save" it takes me back to the beginning. I have no idea what I have already uploaded unless I have it up on a separate screen and compare what I have against the template library.
Creating special groups and columns are complicated and don't always work
I wish there was an option to show bitlocker keys on each device screen
I would like a toolbox to use while remoted into a user's device
What problems is the product solving and how is that benefiting you?
I can remote into users devices and set up a script repo.
Great product!
What do you like best about the product?
It is easy to use right away. If there are things that you aren't sure about, they have a big knowledge base. The possibilities with NinjaOne seem endless. They update and push out new features pretty regularly. It just makes my job so much easier.
What do you dislike about the product?
I haven' t found anything that I dislike about it yet.
What problems is the product solving and how is that benefiting you?
The remote management saves me so much time. Auto-patching is another huge time saver.
Great RMM tool for MSPs
What do you like best about the product?
It works very well and is easy to use, onboarding was a breeze and the continuous updates keep things moving forward.
What do you dislike about the product?
We have had quite a lot of issues with the MDM product, specifically around iOS devices.
What problems is the product solving and how is that benefiting you?
We can manage all client devices from a single portal, and the native remote app works better than most stand alone products.
The NinjaOne Community
What do you like best about the product?
I appreciate being part of a community with NinjaOne. As a single-person MSP, it gets tough out here. I have questions that I want answers to. I have ideas that I want to share. Knowing that there are like-minded individuals around me who are doing the same things really helps keep me grounded. NinjaOne is also very responsive. If I have an issue, then I can quickly get an answer.
Using NinjaOne is great! I can quickly deploy the RMM onto a client device, and the network hunting capabilities allow me to do things quickly and discreetly. I plan to use NinjaOne every day in my business, though right now I am not at that point.
Using NinjaOne is great! I can quickly deploy the RMM onto a client device, and the network hunting capabilities allow me to do things quickly and discreetly. I plan to use NinjaOne every day in my business, though right now I am not at that point.
What do you dislike about the product?
I am not a huge fan of how some features are presented.
What problems is the product solving and how is that benefiting you?
It is the backbone of my MSP business. I can see, manage, and fix client devices without haveing to go to the site. I can automate a lot of busy tasks. It makes my job easier, and allows me to focus on other things.
Ninjaone the right choice for RMM
What do you like best about the product?
Support is important and easy to access. Reliability and ease of use is always important. They do always work towards improving their platform as well taking feedback from the user base.
What do you dislike about the product?
Certain tasks if the time is missed, say you schedule something for 4pm and it's missed, doesn't have an option to try at next time it's connected. That's a bit frustrating as it forces you to use alternative methods for tasks you'd like to run on a cadence.
What problems is the product solving and how is that benefiting you?
Patching, inventory, RMM tools, backup. NinjaOne simplifies managing WFH and InOffice. Alerting. In the past it was musltiple systems, and a good deal of manual work.
Great for Workstations, Falls Short for Servers
What do you like best about the product?
NinjaOne shines when it comes to managing workstations. The remote management, patching, and automation tools are straightforward and save a ton of time. For an enterprise environment with lots of endpoints, it makes keeping systems up-to-date and secure far less of a headache. The lightweight agent and intuitive dashboard are also nice touches, making it easy to roll out changes or troubleshoot user issues quickly.
What do you dislike about the product?
When it comes to server administration, NinjaOne doesn’t quite measure up. The feature set feels shallow. Basic monitoring works, but anything beyond that is clunky or missing. Scripting and automation doesn't integrate as smoothly on servers, and I find myself falling back on other tools for server management tasks. If you need deep visibility, advanced alerting, or serious configuration management on servers, you’ll likely be disappointed.
What problems is the product solving and how is that benefiting you?
NinjaOne takes a lot of the grunt work out of workstation management. It centralizes patching, updates, and remote access so I don’t have to spend time chasing down individual machines. End users get faster support because I can quickly jump in, diagnose, and fix issues without disrupting their work. Automation also helps ensure systems stay compliant without constant manual oversight.
That said, the real benefit is on the workstation side — it’s made endpoint maintenance predictable and less time-consuming. For servers, though, I don’t see the same gains. The tool doesn’t provide the depth of monitoring or automation I’d expect, so I still rely on other platforms for critical server tasks.
That said, the real benefit is on the workstation side — it’s made endpoint maintenance predictable and less time-consuming. For servers, though, I don’t see the same gains. The tool doesn’t provide the depth of monitoring or automation I’d expect, so I still rely on other platforms for critical server tasks.
All in one Platform - IT Magic
What do you like best about the product?
I really like that it has a bunch of compatible features that blend together. Ninja can handle ticketing, remoting into a laptop, patches, reporting, backups and so much more! The techs find it to be an easy platform to use. Our System Administrators are able to easily deploy pre made scripts or create their own. It has helped our team keep track of the status of our devices
What do you dislike about the product?
The patching can be an issues sometimes. It is difficult to see missed patches. You also cannot edit any posted notes on tickets.
What problems is the product solving and how is that benefiting you?
We are able to keep track of all user service tickets and directly tie them to the user and device. This is a great function for looking back on issues. We also use the remote monitoring and management to easily remote into our issues machines if they need issues. It also is a place to store our IT Documentation.
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