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Perfect software for update management
What do you like best about the product?
Everything is intuitive and the design is clean. Also its very simple to implement and integrate and the customer support is great.
What do you dislike about the product?
Theres actualy nothing i would change. Everything is good.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us with updating customer pcs and also with technical support on those devices. Everything is on one platform so its easy to use and you get all needed informations fast.
Best MDM on the market
What do you like best about the product?
Really enjoy the new Ninjaone Remote that is available. Much faster than teamviewer and also a lot less issues.
The interface is clean and intuitive, very good usability. Especially in regards to fields on a device page.
The interface is clean and intuitive, very good usability. Especially in regards to fields on a device page.
What do you dislike about the product?
Not the best for mobile devices, requiring us to use other software for android and ios devices.
What problems is the product solving and how is that benefiting you?
Easy access to end user devices for issues. Also allows us to see device data to determine issue causes.
ninja is a great tool
What do you like best about the product?
Centralized Management
Offers a unified view for monitoring, patching, remote access, and scripting.
Automation Capabilities
Automates routine tasks like patching, alerts, and maintenance.
Remote Access Tools
Integrates with TeamViewer and Splashtop for secure and fast remote support.
Offers a unified view for monitoring, patching, remote access, and scripting.
Automation Capabilities
Automates routine tasks like patching, alerts, and maintenance.
Remote Access Tools
Integrates with TeamViewer and Splashtop for secure and fast remote support.
What do you dislike about the product?
Opaque Pricing
No public pricing; quotes vary and can be higher than expected.
Limited Advanced Features
May lack depth for large MSPs or enterprises needing complex automation or network mapping.
Patch Management Issues
Some users report problems with patching third-party apps like VMware Tools or Visual C++.
No public pricing; quotes vary and can be higher than expected.
Limited Advanced Features
May lack depth for large MSPs or enterprises needing complex automation or network mapping.
Patch Management Issues
Some users report problems with patching third-party apps like VMware Tools or Visual C++.
What problems is the product solving and how is that benefiting you?
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No More Weekend Work
What do you like best about the product?
I used to spend my weekends logging into every server just to run Windows updates. It was time consuming.
Now, I’ve set everything up in NinjaOne to run updates automatically on different servers across different weekends. It just happens in the background, and I’ve have my weekends back.
What I really like are the alerts. I get an email if a server hasn’t been restarted in 30 days or if it goes offline for more than 15 minutes. I don't have to log into the system to make sure everything came back up. I’ve also set it up to notify me if someone installs new software on a company laptop, which is helpful.
One time, we had a security issue related to IPv6. I needed to disable it, and it was easy to create a script and push it out to all our laptops and servers at once.
I even have it set to automatically install our antivirus software if a device is missing it.
Honestly, I can’t say enough good things about NinjaOne. It makes managing devices way easier, especially for a small IT team like ours.
Now, I’ve set everything up in NinjaOne to run updates automatically on different servers across different weekends. It just happens in the background, and I’ve have my weekends back.
What I really like are the alerts. I get an email if a server hasn’t been restarted in 30 days or if it goes offline for more than 15 minutes. I don't have to log into the system to make sure everything came back up. I’ve also set it up to notify me if someone installs new software on a company laptop, which is helpful.
One time, we had a security issue related to IPv6. I needed to disable it, and it was easy to create a script and push it out to all our laptops and servers at once.
I even have it set to automatically install our antivirus software if a device is missing it.
Honestly, I can’t say enough good things about NinjaOne. It makes managing devices way easier, especially for a small IT team like ours.
What do you dislike about the product?
I do not have any complaints the product works as expected.
What problems is the product solving and how is that benefiting you?
It patches my laptops and servers which saves me time since I do not need to log into each device manually.
Nr.1 RMM and Software Deployment Tool
What do you like best about the product?
Remote Managing Clients with all neeeded Data incl. Remote Tools like Remote Registry
What do you dislike about the product?
Remote Connection in NinjaRemote is instable sometimes
What problems is the product solving and how is that benefiting you?
MSP Business
Patching
Remote In to EndUsers
Software Install
Patching
Remote In to EndUsers
Software Install
Efficient and user-friendly RMM solution
What do you like best about the product?
NinjaOne has been an excellent solution for RMM, endpoint management, patching, and IT automation. Its interface is intuitive, making onboarding and daily operations simple. The real-time monitoring, alerting, and newly added Quick Connect remote access tools save us a lot of time. Their customer support is responsive and knowledgeable, which makes troubleshooting smooth. Patch management is also straightforward and effective across devices.
What do you dislike about the product?
The reporting module is nice but somewhat limited—customization options are not as flexible as we'd like.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us centralize IT operations by streamlining remote monitoring, patch management, and device health tracking. It reduces manual tasks through automation and ensures systems stay secure and up to date with minimal intervention. This has significantly improved our response time to incidents, decreased downtime for end users, and increased overall IT efficiency. It's also made managing remote endpoints and software deployments much easier, saving both time and operational costs.
NinjaOne is great to work with.
What do you like best about the product?
The possibilities are nearly limitless.Remote Maintenance
What do you dislike about the product?
Sometimes a little slow when monitoring.
What problems is the product solving and how is that benefiting you?
Monitoring, remote maintenance, device overview
Versatile RMM with great overview, minor usability drawbacks
What do you like best about the product?
I can see all systems at a glance and have the flexibility to connect via RDP, TeamViewer, or the NinjaOne client. The automation features are powerful and save a lot of time in daily operations.
What do you dislike about the product?
The client occasionally freezes and produces false alerts. When connecting via RDP, options like clipboard sharing need to be manually enabled every time. In the customer view, I would appreciate more filtering options, such as by logged-in user or operating system.
What problems is the product solving and how is that benefiting you?
It allows us to monitor and manage all client systems from a single pane of glass, which improves efficiency and reduces response times. The integrated remote access options (RDP, TeamViewer, and NinjaOne client) make it easy to quickly resolve issues without needing to switch tools. Automation helps streamline routine tasks, reducing manual work and minimizing errors. Overall, it enables us to provide faster, more consistent IT support.
Too bloated
What do you like best about the product?
Remote access possible with RDP, TV, and NinjaRemote
What do you dislike about the product?
Always installation problems with MS Server2025 in role Domain Controller
A simple (intentionally triggered) reboot already triggers an offline alert, but:
When the server is online, it takes too long, sometimes up to 30 minutes, for the server to be displayed as online again in the console.
Functionality is too bloated and complicated.
Some warning thresholds are pointless: for example, disk space: 10% of 100GB is definitely too little, but 10% of 5TB (or more) is way too much. Especially with backup storage, you don't want to waste such large amounts of space just to avoid triggering an alert. Fixed values would be more sensible.
Customer view is terrible: Always all devices. Technicians are primarily interested only in servers and clients with server functions. All "real" clients should always be found under a different tab.
RDP function: The description of the RDP always shows the incomprehensible ID. When you have several RDPs open at the same time (which is normal for a technician), you see the ID everywhere in the taskbar and can't distinguish them. The customer name should be prefixed to the ID so that you can differentiate the RDPs.
List of customer favorites. The list is automatically sorted by customer number and not alphabetically by customer name. So you always have to search unnecessarily long in your favorites list.
PS: As an IT consultant for customers, I use Ninja almost permanently.
A simple (intentionally triggered) reboot already triggers an offline alert, but:
When the server is online, it takes too long, sometimes up to 30 minutes, for the server to be displayed as online again in the console.
Functionality is too bloated and complicated.
Some warning thresholds are pointless: for example, disk space: 10% of 100GB is definitely too little, but 10% of 5TB (or more) is way too much. Especially with backup storage, you don't want to waste such large amounts of space just to avoid triggering an alert. Fixed values would be more sensible.
Customer view is terrible: Always all devices. Technicians are primarily interested only in servers and clients with server functions. All "real" clients should always be found under a different tab.
RDP function: The description of the RDP always shows the incomprehensible ID. When you have several RDPs open at the same time (which is normal for a technician), you see the ID everywhere in the taskbar and can't distinguish them. The customer name should be prefixed to the ID so that you can differentiate the RDPs.
List of customer favorites. The list is automatically sorted by customer number and not alphabetically by customer name. So you always have to search unnecessarily long in your favorites list.
PS: As an IT consultant for customers, I use Ninja almost permanently.
What problems is the product solving and how is that benefiting you?
See previous text "What is not liked"
Customer support simplified
What do you like best about the product?
That one can control customer computers without problems and quickly retrieve information.
What do you dislike about the product?
I would have to think for a long time to find something there.
What problems is the product solving and how is that benefiting you?
I am just a user, therefore I am not familiar with Ninja Solving.
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