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Simple tool that works very reliably.
What do you like best about the product?
Fast support and easy handling – both client-side and server-side. I use the tool daily and appreciate the multitude of features, such as file upload without a direct connection. This makes it excellently integrable into SMEs as well as other environments for efficient customer service. Customer support works really easily with this and is also super easy to implement.
What do you dislike about the product?
No retrospective event horizon where one can see how the utilization of a system was at a certain point in time.
What problems is the product solving and how is that benefiting you?
No event horizon like the load was on the system at a certain time. Similar to CheckMK or Zabbix.
NinjaOne
What do you like best about the product?
The remote connections to the server or clients
What do you dislike about the product?
That so little is queried during the snmp queries
What problems is the product solving and how is that benefiting you?
that you don't need a VPN to connect to your customers but can simply use Ninja Remote to connect
Ease of Use and amazing documentation
What do you like best about the product?
The platform as a whole is very intuitive to use, by far the best compared to all the other platforms I tried from major vendors, my manager is awesome and always ready to help.
The online documentation and webinars they pretty much weekly are really helpful especially at the start when using a platform like this for the first time.
Discord server is a big plus for me when deciding because it means I can chat with people that have been using Ninja for a long time and I could get a answer to a problem in minutes compared to the alternative that would be to call support or create a support ticket.
Implementation was as easy as execute the agent and it's done, got some extra help during the onboarding to adjust some of the policies but it was easy overall.
The online documentation and webinars they pretty much weekly are really helpful especially at the start when using a platform like this for the first time.
Discord server is a big plus for me when deciding because it means I can chat with people that have been using Ninja for a long time and I could get a answer to a problem in minutes compared to the alternative that would be to call support or create a support ticket.
Implementation was as easy as execute the agent and it's done, got some extra help during the onboarding to adjust some of the policies but it was easy overall.
What do you dislike about the product?
Sales guy was a bit pushy but overall really helpful, also seemed to understand the product he was selling relatively well.
Ninja Remote control works slightly worse on extremely slow connections compared to TeamViewer but nothing a bit more patience won't solve. (By extremely slow I mean under 10mbps download and 1mbps upload so it's a very extreme case).
Ninja Remote control works slightly worse on extremely slow connections compared to TeamViewer but nothing a bit more patience won't solve. (By extremely slow I mean under 10mbps download and 1mbps upload so it's a very extreme case).
What problems is the product solving and how is that benefiting you?
Providing worldwide support to the various projects we have, including automated patch management, remote access and alerting for various Hardware/Software issues on the devices, be it workstations, laptops or servers.
Saving time on manually keeping up with updates on end user devices and change to a proactive approach, since we can get alerts before major issues occur, like a device running out of space.
Saving time on manually keeping up with updates on end user devices and change to a proactive approach, since we can get alerts before major issues occur, like a device running out of space.
Less Heart Attack then before, NinjaOne take care of important zero days patches already.
What do you like best about the product?
Great Summary Dashboard
Individual computer conditions
Great Ticketing system
Automatic updates of Operating System
Automatic updates of Software
Remote connection to computers anywhere on Internet
Nice package overall
Individual computer conditions
Great Ticketing system
Automatic updates of Operating System
Automatic updates of Software
Remote connection to computers anywhere on Internet
Nice package overall
What do you dislike about the product?
Whatever we dislike, we let them know, NinjaOne will look into it, and comes out with new versions.
What problems is the product solving and how is that benefiting you?
Patching software automatically
It's a great tool for endpoint management, but the ticketing system still needs quite a bit of work.
What do you like best about the product?
As I mentioned earlier, it's a great endpoint management tool. It’s been effective in streamlining device oversight and improving visibility across our environment.
What do you dislike about the product?
As I mentioned, it's a great endpoint management tool. However, there are a few areas that could use improvement:
Ticketing System: This part still needs significant work. The reporting functionality is not user-friendly, and the overall ticketing workflow doesn’t align well with how a typical IT team operates.
Ninja Remote Access: The remote access experience has been inconsistent. There have been multiple instances where we urgently needed to connect to a user's device, but were delayed due to agent update prompts. It would be helpful if there were an option to push updates to all users at once, or allow remote access across different agent versions to avoid disruptions.
Ticketing System: This part still needs significant work. The reporting functionality is not user-friendly, and the overall ticketing workflow doesn’t align well with how a typical IT team operates.
Ninja Remote Access: The remote access experience has been inconsistent. There have been multiple instances where we urgently needed to connect to a user's device, but were delayed due to agent update prompts. It would be helpful if there were an option to push updates to all users at once, or allow remote access across different agent versions to avoid disruptions.
What problems is the product solving and how is that benefiting you?
few software all in one platform
Fit for purpose RMM solution that doesn't over complicate
What do you like best about the product?
I like the overall simplicity to Ninja One most. Not to say the product is simple but what is does best is give you want you want to do in a clear and concise UI that is quick to pick up and once you have learned your way around is great for everyday use.
What do you dislike about the product?
Things can go wrong as with all technology and software does from time to time. Sometimes actions that are run on a remote device hang and get stuck and you have a spinning circle left on the device that wont go away which can be annoying however a quick ticket logged with support gets them to clear on the back end and refresh the device and this is quickly resolved.
What problems is the product solving and how is that benefiting you?
NinjaOne solves many problems for us but one of the main most useful aspects is having all of our serves visible in one place with alerts set up for SMS if they go down. This gives us 24/7 monitoring of our on premise infrastructure which is invaluable
Optimization of the IT daily routine
What do you like best about the product?
NinjaOne supports us in our daily IT operations through numerous automations and well-thought-out features. A clear dashboard, a reliable remote maintenance solution, and a flexibly configurable notification system make our daily work significantly more efficient.
Right from the start, NinjaOne impresses with a structured and practical onboarding. We were actively supported in integrating the solution – including joint discussions and adjustments of policies to optimally use and understand NinjaOne.
Regular updates continuously improve the platform – each version adds useful new features.
The support is also impressive across the board: The technical support handles inquiries promptly, comprehensively, and with the goal of creating sustainable solutions. Our account managers maintain regular proactive contact, inform us about new developments, and support us with current issues.
For us, NinjaOne is a true all-in-one system that is indispensable in our daily IT operations.
Right from the start, NinjaOne impresses with a structured and practical onboarding. We were actively supported in integrating the solution – including joint discussions and adjustments of policies to optimally use and understand NinjaOne.
Regular updates continuously improve the platform – each version adds useful new features.
The support is also impressive across the board: The technical support handles inquiries promptly, comprehensively, and with the goal of creating sustainable solutions. Our account managers maintain regular proactive contact, inform us about new developments, and support us with current issues.
For us, NinjaOne is a true all-in-one system that is indispensable in our daily IT operations.
What do you dislike about the product?
The smartphone app from NinjaOne could use a little more attention.
What problems is the product solving and how is that benefiting you?
Typical challenges in daily IT operations, such as manual processes, confusing tools, or delayed responses to disruptions, are solved by NinjaOne through automation, centralized management, and a smart alert system. Through structured onboarding and reliable support, we sustainably benefit from an efficient, stable, and easily scalable IT solution.
It doesn't get any better
What do you like best about the product?
NinjaOne is an affordable and very good solution to combine many things together.
Whether it's RMM, patch management, backup, or recovery.
Ninja is very well positioned in the market and allows administrators to work comfortably in everyday life with a neatly structured interface. Everything is easy to find and therefore also offers quick support for users.
Even if something doesn't work as usual, the support is super fast when you need it.
Whether it's RMM, patch management, backup, or recovery.
Ninja is very well positioned in the market and allows administrators to work comfortably in everyday life with a neatly structured interface. Everything is easy to find and therefore also offers quick support for users.
Even if something doesn't work as usual, the support is super fast when you need it.
What do you dislike about the product?
The mobile app from NinjaOne could be further developed a bit more.
What problems is the product solving and how is that benefiting you?
- Users are having issues with the application of our interfaces, RMM helps to act quickly and compactly.
- There are problems with the colleagues' devices, remote maintenance quickly provides assistance here.
- Even simple questions can be quickly resolved through RMM.
- There are problems with the colleagues' devices, remote maintenance quickly provides assistance here.
- Even simple questions can be quickly resolved through RMM.
Good but far from perfect
What do you like best about the product?
simple overview
good structures
many storage and setting options
good structures
many storage and setting options
What do you dislike about the product?
The appearance after the last update, some things are somewhat hidden
The setup for the client sometimes takes extremely long, needs to be initialized 2 to 3 times
In the middle, connection interruptions or sometimes short dropouts
The setup for the client sometimes takes extremely long, needs to be initialized 2 to 3 times
In the middle, connection interruptions or sometimes short dropouts
What problems is the product solving and how is that benefiting you?
There are different problems and NinjaOne supports monitoring as well as revising the problems.
NinjaOne stands out in 2025 for its intuitive interface, powerful automation, and reliable patching.
What do you like best about the product?
As someone who manages operations in digital health, I’ve worked with a variety of RMM tools over the years—but NinjaOne continues to impress in 2025. Its intuitive interface, powerful automation, and robust patching capabilities make it a standout solution for modern IT environments.
What do you dislike about the product?
Limited flexibility in generating custom reports, which can be a drawback for organizations needing tailored insights.
What problems is the product solving and how is that benefiting you?
We encountered a persistent issue patching Surface tablets via Intune, but NinjaOne resolved it seamlessly. Its automated patch deployment—covering both operating systems and over 200 third-party applications—ensures timely updates, minimizes vulnerabilities, and significantly reduces manual effort. The patching engine is not only reliable and customizable but also integrates smoothly into our broader IT workflows, making it a vital part of our endpoint management strategy.
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