Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,005 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Powerful Remote Support with Easy Automation, But UI Feels Overwhelming
What do you like best about the product?
Its ease of use when managing user computers. It is very helpful in running powershell automation to configure user systems. It also has all the needed tools to help users in a remote support environment as well.
What do you dislike about the product?
The ui can be a bit busy at times. There are a million little menus to dig though.
What problems is the product solving and how is that benefiting you?
Remote support and endpoint management and configuration in a single location. In particular the remote support feature is one of the best ones that I have used. Being able to reliably connect to a remote user on a bad connection has been a lifesaver at times. Even if a full ninja remote session cannot be established the remote powershell terminal is normally more than enough.
Great Value and Remote Efficiency, but with minor Integration Issues
What do you like best about the product?
The price is the best compared to other competitors, which is a major advantage. The functionality is also impressive—whether employees are working from home or avoiding the hassle of traveling from site to site for routine tasks, you can respond to tickets instantly and resolve issues behind the scenes without any worries.
Communication has been excellent. Over the years, I have worked with several account managers, and the addition of the Discord server, along with the ability to call my account manager at any time, has been fantastic. I also appreciate their unlimited free training for the product.
Communication has been excellent. Over the years, I have worked with several account managers, and the addition of the Discord server, along with the ability to call my account manager at any time, has been fantastic. I also appreciate their unlimited free training for the product.
What do you dislike about the product?
When I first started using NinjaOne, I found the sheer number of options and different sections to navigate somewhat overwhelming. Its integration with third-party software can also be inconsistent at times. Additionally, I continue to receive virus alerts for an issue that was actually resolved a year ago.
What problems is the product solving and how is that benefiting you?
I feel as though I’ve become omnipresent, able to work on any issue no matter where I am.
Beautiful Design and Effortless to Use
What do you like best about the product?
Natural design and ease of general use. Getting additional licenses and features is also a plus!
What do you dislike about the product?
There is nothing I can say about not liking any feature or function of NinjaOne
What problems is the product solving and how is that benefiting you?
It is being used to manage and monitor our in-house and remote devices along with giving our users access to their work pc's from home if they need it. It is also providing us with a solid and highly functional ticketing system that has increased our overall productivity and reaction times in regards to issues and outages.
User-Friendly Layout, But Pricing Differences Frustrate
What do you like best about the product?
Its relatively simple to use. Layout is very good.
What do you dislike about the product?
MSP pricing is different than reseller pricing.
What problems is the product solving and how is that benefiting you?
we use it for patching and remote access. It allows us to do more per technician.
Effortless IT Management with Ninja, Minor Remote Access Frustrations
What do you like best about the product?
Ninja makes it very easy to manage and streamline our IT tasks. It was super easy to implement with the one click installer, and it plays well with all of our other software. We are constantly using Ninja to solve real-time problems every day. Customer support and Sales team are always ready and willing to help our team.
What do you dislike about the product?
We do not have a lot of issues with Ninja. If I had to mention a few, I do not like that security enabled dialog boxes cannot be viewed when remoting into Cloud PC's. This can be frustrating if we are trying to do work on one of our overseas users' PCs.
What problems is the product solving and how is that benefiting you?
Ninja is allowing us to seamlessly manage our endpoint devices. This allows users to remote in from home, negating the need for laptops or other devices.
World-Class Speed and Management
What do you like best about the product?
The reactivity of the NinjaRMM platform and speed of actions such as automations and remote connectivity is world class - everything runs in real time and is easy to use. It is seamless to implement with a simple silent agent installation, and customer support is responsive when issues arise. Ninja also easily integrates with other platforms such as ticketing systems and documentation platforms. Ninja is used throughout the day constantly by our team to support our customers.
What do you dislike about the product?
Ninja patching can be hit and miss with patch application and detection, and sometimes hangs for a long time before anything happens on devices. NinjaRemote can also have issues connecting sometimes when other platforms remote access platforms connect fine, and the inbuilt credential manager has issues elevating remote device sessions.
What problems is the product solving and how is that benefiting you?
The mass management and support of MSP customer devices.
Effortless Automation and Simplicity—No Downsides So Far
What do you like best about the product?
Automation and simplicity of use. Computer management and inspection.
What do you dislike about the product?
At the moment I haven't found such things.
What problems is the product solving and how is that benefiting you?
Patching automation, script automation, drop-down menu with self-installation.
Excellent!
What do you like best about the product?
Hard to single out specific things. All and all Ninja is rock solid RMM with excellent capabilities in pathing, scripting and remote control.
What do you dislike about the product?
Nothing on the RMM side. Improving documentation solution to UT Glue level would be a nice addition.
What problems is the product solving and how is that benefiting you?
Patching and remote control
Seamless Remote Management with Intuitive Monitoring Features
What do you like best about the product?
The ability to monitor, update, and restart PC's as needed. Ninja also allows a smoother experience when remoting in with features like c/p and being able to view individual monitors or multiple and a hoover preview.
What do you dislike about the product?
so far nothing, I have had no issues with Ninja.
What problems is the product solving and how is that benefiting you?
When I remote into a PC I am able to move seamlessly, it has cut my TIC (Time in computer) considerably because I can preview screens before switching views instead of switching multiple times or view all screens at once. I can copy/paste instead of typing everything out. repeatedly.
Easy Setup, Insightful Reports, and Outstanding Support
What do you like best about the product?
The setup process is straightforward, and managing the system from both the console and device side is simple. The reporting features are solid and provide useful insights. I also appreciate having direct contact with support and my account manager, who are always ready and able to assist whenever needed.
What do you dislike about the product?
Up to this point, I haven't found anything that I dislike or feel is missing.
What problems is the product solving and how is that benefiting you?
Initially we just wanted to remotely wipe devices in case of theft, but now we also use patch management, asset management and other features.
showing 41 - 50