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Very versatile
What do you like best about the product?
The software is very versatile, I can manage all my devices very efficiently. Its a complete package when it comes security monitoring and asset maintenance and remote access. Customer support is also very responsive. Easy to use and this has been frequetly my main window everyday.
What do you dislike about the product?
None, I just basically love it from implementation to integration.
What problems is the product solving and how is that benefiting you?
Basically remote monitoring and management and everything that comes along with it.
NinjaOne is a very usefull tool to do a lot of thing
What do you like best about the product?
The all in one solution, really amazing.
What do you dislike about the product?
The only things not well done are :
- The Custom documentation per client, not much things is doable.
- The SNMP cutsom that are not already done, you need to add them manually
- The password management that is not really usefull
- The Custom documentation per client, not much things is doable.
- The SNMP cutsom that are not already done, you need to add them manually
- The password management that is not really usefull
What problems is the product solving and how is that benefiting you?
The possibility to have all at the same place
NinjaOne, the RMM tool that grows with your business
What do you like best about the product?
Ninja is an ever developing platform, with many features being added throughout each year. It is quickly becoming a one stop platform for management of my clients.
What do you dislike about the product?
Although Ninja is constantly developing new features, I feel that some tools lack features. Eg. the documentation is not something that we currently use due to the lack of compatibility.
What problems is the product solving and how is that benefiting you?
Ease of use for our technician, one platform for PSA, Remote Access, Patching & Backup.
NinjaOne setup was fast, easy and cut through my previous RMM like a hot katana through butter.
What do you like best about the product?
The most helpful thing about NinjaOne was the easy of finding what I needed in the interface. Our previous RMM was complex and you literally had to click through 10+ screens and links to find what you need. With NinjaOne, the design is simple, efficient and easy to navigate. We are about 95% through deployment and it has so far been easier to implement than our previous RMM tool.
What do you dislike about the product?
I was a little disappointed in the remote access functionality. I was used to a full remote control dashboard and I was unable to find a similar tool within the product. NinjaOne support did help me find a view that was similar to our previous tool and hopefully a few more remote management features will be added in a future release.
What problems is the product solving and how is that benefiting you?
We were really struggling with our previous RMM. Scripts and package deployments were difficult to develop and when they failed, troubleshooting was not easy to navigate. NinjaOne has found a way to simplify running scripts and deploying software to our machines.
Useful and a huge help
What do you like best about the product?
The ability to connect to a computer and help users.
What do you dislike about the product?
I hate how the settings are not saved after switching to a ticket. I wish that after you apply a filter it would save until changed otherwise.
What problems is the product solving and how is that benefiting you?
end user remote issues.
NinjaOne Review
What do you like best about the product?
Asset inventory, patching, ticketing and remote access capabilities. It has made my life easier.
What do you dislike about the product?
I do not have any specific complaints about NinjaOne, sometimes the patching seems to be hit or miss on Windows Updates but that may be Windows itself and not Ninja.
What problems is the product solving and how is that benefiting you?
Remote support that will shadow the end user for visibility. It has allowed us to implement a ticketing system and makes applying OS and software patches relativity painless.
NinjaOne has made our environment a breeze!
What do you like best about the product?
I most like the ability to interact with Custom Fields through automations and scripts. I suggest anyone who wants to master NinjaOne to become a master in Custom Fields! As a bonus, I really like being able to get into Background Mode to administer the workstations without having to disturb the user.
What do you dislike about the product?
I haven't seen any downside. The pricing is fair and the upside is nothing but better access, control and visibility of your environment. If I could improve one thing, it would be adding in more features like host monitoring through PING/SNMP/Probes like PRTG or Zabbix. It would be helpful to be able see maps of your entire network and see problems pop up on a dashboard view.
What problems is the product solving and how is that benefiting you?
It's helping us to support our end users with instant remote support and from an administrative standpoint we are getting better insights into our software deployment, versioning and updated! We are fairly new to NinjaOne, but we jumped in and are making it better every day.
Ninja One is a great Tool for any IT Team
What do you like best about the product?
The system is able to provide you with so much information about your system and end points. It has helped me track down obscure issues too many times to count
What do you dislike about the product?
Wish I had more time to dig into the more complicated features.
What problems is the product solving and how is that benefiting you?
Allows me the ability to see a great amount of info for all the machines in my fleet.
Easy Setup and Robust Features
What do you like best about the product?
Remote Management Solution for remote access to desktops is very robust and easy to use. The Integration with Sentinel one and the console and clients make a seamless integration.
Patch management and updates actually work and is very easy to configure and monitor clients
Patch management and updates actually work and is very easy to configure and monitor clients
What do you dislike about the product?
Some of the layout of the portal is confusing, but once you get it it's easy to navigate and use.
What problems is the product solving and how is that benefiting you?
Ability to remotely monitor and assist users in desktop applications.
Convenient to use with powerful tools
What do you like best about the product?
The ticketing system is straightforward and helpful to use. I use it often to communicate with the rest of my team. It is also great that it can be customized as much as needed.
What do you dislike about the product?
The reporting feature can be frustrating to use.
What problems is the product solving and how is that benefiting you?
Gathering data about a user's computer is significantly easier because of this software.
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