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Great Features and Device Details, but Event Log Needs Improvement
What do you like best about the product?
I like the multiple features
Creating scripts
Monitor updates for both OS and software
Details on each device
Easy to use and implement. I have not had to use customer support yet although have heard they are great. I use this daily and have easily integrated it in our ticketing system
Creating scripts
Monitor updates for both OS and software
Details on each device
Easy to use and implement. I have not had to use customer support yet although have heard they are great. I use this daily and have easily integrated it in our ticketing system
What do you dislike about the product?
The event log should have an option for additional information as well as the stripped out information. Like a dedicated tab for it all
What problems is the product solving and how is that benefiting you?
Easy to monitor and manage all our devices
NinjaOne - Review
What do you like best about the product?
Ninja is a fantastic end-point manager which helps drive efficiency and standardization across your business.
What do you dislike about the product?
No real complaints with Ninja. The only minor complaint might be having more applications added to allow Ninja to provide updates for but that is growing all the time.
What problems is the product solving and how is that benefiting you?
Ninja allows us to have excellent oversight of our end-points by providing remote management, OS updates, software updates and end-point health monitoring.
IT Technician
What do you like best about the product?
NinjaOne has been solid for day-to-day endpoint management and remote support. It’s quick to deploy, lightweight, and the agent just works without much babysitting. The patching and automation policies save a ton of time, and the interface is clean compared to most other RMM tools. Having backup, scripting, and monitoring in one place makes it easy to manage multiple clients without juggling different systems. Support is also responsive whenever something odd pops up.
What do you dislike about the product?
Reporting could be more flexible, and the dashboard widgets sometimes feel limited when trying to build client-facing summaries. I’d also like to see deeper integrations with Microsoft 365 and more detailed network monitoring out of the box. Nothing major — just small quality-of-life things that would make it even better.
What problems is the product solving and how is that benefiting you?
We use NinjaOne to keep track of all client devices, automate patching, and manage endpoints remotely. It’s made our support work much more efficient - we can spot issues before users even report them. The automation and scripting features save a lot of manual work, and the alerts make it easy to stay on top of things across multiple environments. It’s been great for streamlining day-to-day MSP operations and cutting down response time.
Best MSP Endpoint Management System
What do you like best about the product?
We rely on NinjaOne for endpoint management, patch management, RMM, documentation, and SAAS platforms. Compared to the systems we used before, its performance and user-friendliness are truly impressive. Even as a small MSP, the Customer Success Managers assigned to us have been outstanding—they consistently go above and beyond to help, provide training, and listen to our needs. The platforms integration with our other platforms has been perfect.
What do you dislike about the product?
Thus far nothing yet, we are still implementing various automations, etc.
What problems is the product solving and how is that benefiting you?
Monitoring and remote support has become a breeze when using the platform.
easy to use and deploy
What do you like best about the product?
easy to manage portal, devices have many option for access
What do you dislike about the product?
removing teamviewer it was a application that we found very helpful for support
What problems is the product solving and how is that benefiting you?
it is helping me manage all systems and processes in one place
Our journey from N-Able to NinjaOne
What do you like best about the product?
The simple yet powerful interface, integrations and add-ons. That makes our workflow a lot more efficient. The product looks and feels polished. The onboarding process have been painless with great support and “hand holding”. Our onboarding and customer reps. Have accommodated our every need. And we feel like they care about the process and product.
What do you dislike about the product?
We are an MSP and reporting seems to be a bit lacking. Since we invoice our customers for this service. We would like a simple rapport that lists every function activated on each customer (Ninja, SentinelOne, Backup, SaaS backup). We have a workaround for this but to see this built in would be preferable.
What problems is the product solving and how is that benefiting you?
Unifying a lot of our services under one roof. And we are especially happy with the patch management. It has raised our security across all our customers, and they are happy with the change.
Excellent Product
What do you like best about the product?
We've used a couple of RMM products in the past and Ninja surpasses them all.
What do you dislike about the product?
Like all of the shelf products it does do everything you want but its close.
What problems is the product solving and how is that benefiting you?
Having a central location to support and protect our customer systems.
Unmatched RMM Platform with Real Progress and a Team That Listens
What do you like best about the product?
From the very first time I touched the product, everything worked exactly as you’d expect — in the right place and the right way. It’s incredibly intuitive, and you can tell it hasn’t been designed by developers; it’s been designed by people who actually support computers day-to-day.
NinjaOne is by far the most dependable and feature-rich RMM I’ve used in over 10 years. It’s fast, stable, and genuinely improves efficiency. The client-facing toolbar on user machines is fully customisable — you can insert everything from PowerShell commands to prebuilt items and direct links to the ticketing system. It’s one of those features that makes daily management easier for both technicians and end users.
Their API is fantastic, letting me connect to their data and endpoints and even build my own tools. The integration with GravityZone antivirus, firewall, encryption, and NinjaOne Office 365 backup works flawlessly. The team behind NinjaOne genuinely listens to client feedback, and you can feel the constant improvement with every release.
I also really value the built-in feature that allows clients to securely access the same machines within their organisation — it’s a huge benefit that sets NinjaOne apart.
NinjaOne is by far the most dependable and feature-rich RMM I’ve used in over 10 years. It’s fast, stable, and genuinely improves efficiency. The client-facing toolbar on user machines is fully customisable — you can insert everything from PowerShell commands to prebuilt items and direct links to the ticketing system. It’s one of those features that makes daily management easier for both technicians and end users.
Their API is fantastic, letting me connect to their data and endpoints and even build my own tools. The integration with GravityZone antivirus, firewall, encryption, and NinjaOne Office 365 backup works flawlessly. The team behind NinjaOne genuinely listens to client feedback, and you can feel the constant improvement with every release.
I also really value the built-in feature that allows clients to securely access the same machines within their organisation — it’s a huge benefit that sets NinjaOne apart.
What do you dislike about the product?
The only issue I’ve had was during onboarding for a specific add-on product. I raised my concern, and my dedicated account manager, Jivanni, immediately took it seriously. The NinjaOne team held an internal meeting that same day to review it, and by the next day I was on a Zoom call with three of them, including a senior developer. They were open, honest, and admitted the issue was internal. It was resolved quickly and handled with real professionalism.
I’m not a large MSP compared to many others, yet they treated my issue with full respect and urgency. That level of care is rare. It’s not possible for any company to please everyone all the time, but NinjaOne genuinely tries — and it shows. You can tell the internal culture must be amazing because that attitude flows right through to the customer experience.
I’m not a large MSP compared to many others, yet they treated my issue with full respect and urgency. That level of care is rare. It’s not possible for any company to please everyone all the time, but NinjaOne genuinely tries — and it shows. You can tell the internal culture must be amazing because that attitude flows right through to the customer experience.
What problems is the product solving and how is that benefiting you?
NinjaOne has completely simplified how I manage and support client systems. I can monitor, patch, and resolve issues instantly without needing to log in to endpoints, saving huge amounts of time. The automation and PowerShell tools make day-to-day support far more efficient and reduce repetitive tasks.
It’s also helping standardise everything — from backups and antivirus management to reporting and ticketing — all in one place. The integration between RMM, GravityZone AV, encryption, and Office 365 backup means there’s no jumping between platforms. It just works, and that reliability gives real confidence when supporting clients.
It’s also helping standardise everything — from backups and antivirus management to reporting and ticketing — all in one place. The integration between RMM, GravityZone AV, encryption, and Office 365 backup means there’s no jumping between platforms. It just works, and that reliability gives real confidence when supporting clients.
Highly intuitive and very accessible
What do you like best about the product?
The features and ongoing development truly provide our business with the potential to scale. The features are organized in a way that makes them straightforward to understand, while also allowing us to explore more advanced options through custom scripts, which are also presented in an accessible and user-friendly manner. Customer support is prompt and helpful, contributing to an overall excellent experience. We have found the integration with our ITSM tool—which was the main reason for our selection—to be both robust and easy to use.
What do you dislike about the product?
I would appreciate the option to integrate with more than one ITSM platform. Additionally, having greater flexibility to customise the integrations would be helpful, especially to enable the transfer of custom details between platforms.
What problems is the product solving and how is that benefiting you?
This is a scalable model that my engineers are able to use and understand with ease. The intelligent server patching feature has saved us hours, especially since Azure tools for this purpose were deprecated. Although it took the business too long to implement RMM, this solution meets all our requirements and gives us confidence that it is ahead of the competition.
Solid All-in-one platform - great useability
What do you like best about the product?
NinjaOne is the most consistently reliable and intuitive platform I have seen for remote monitoring and access. I’ve used it in two separate businesses and also implemented it elsewhere, and it’s always been straightforward to deploy and manage. The interface is clean and responsive, the automation and alerting features work exactly as expected, with regular updates that rarely cause issues. It strikes a great balance between functionality and ease of use, which makes it a solid choice for any MSP or internal IT team.
What do you dislike about the product?
The only downside to working with NinjaOne is the learning curve. Whilst Ninja does offer an academy for online training, it simply has too broad a feature set to pick everything up quickly, and specifically on the administration side some configuration pieces can be difficult to figure out.
Ninja's customer support team are generally very good to pick up on requests, which helps mitigate this.
Ninja's customer support team are generally very good to pick up on requests, which helps mitigate this.
What problems is the product solving and how is that benefiting you?
Previously I have used separate solutions for RMM, NMS and remote access - Ninja combines all of these into one platform. It's RMM policies are cleaner, more configurable and easier to manage than other solutions I have experience with. Use of scripting and automations has saved us hundreds of hours a month which can be redirected into other areas.
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