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Powerful Automation and Seamless Remote Management
What do you like best about the product?
The automation capabilities are incredibly powerful. We’ve built a ton of them to handle everything from routine maintenance to custom workflows.
What do you dislike about the product?
The report generation feature is not very intuitive.
What problems is the product solving and how is that benefiting you?
We have 30 different office locations, plus remote workers. NinjaOne makes it easy to provide remote assistance to all of our users, regardless of where they are. With automations, we can make configuration changes to all of our 700 endpoints at the click of a button. We love how the custom fields tie into the automation system. Being able to write to custom fields and use them to build dynamic groups gives us a huge amount of flexibility. It lets us adapt our environment and target devices intelligently without any manual intervention.
Easy Setup, but Needs Comment Editing and Time Tracking Options
What do you like best about the product?
This is probably the easiest service management tool I've used, both in terms of installation and overall usability. The customer support is consistently excellent—they always respond promptly to any issues and provide proper resolutions. Additionally, this tool is very reasonably priced compared to other similar options available.
What do you dislike about the product?
No option to edit comment and add time on tickets.
What problems is the product solving and how is that benefiting you?
We were searching for a solution that would provide us with the flexibility to manage operating systems, hardware and firmware, as well as software patches and updates, effectively. NinjaOne not only proved to be an effective patching solution, but it also became our ITSM and remote management system. It offers many additional features that we are still exploring, and it has the potential to replace several of our existing tools. That means more savings!
NinjaOne Streamlines IT Tasks and Boosts Workflow Efficiency
What do you like best about the product?
I’ve really enjoyed being able to use PowerShell for employees from my desktop — it saves me a lot of time not having to go around to every computer to make changes. I write scripts and then run them on each computer from my office. I’m somewhat new to using NinjaOne, so I’m sure it has a lot more features that will help improve my workflow as I become more familiar with it.
The remote desktop feature is also nice to use and has helped with remote workers, letting me see what they’re doing. Lately, I’ve been using NinjaOne a lot for my workflow. My company is working toward higher network security, and it’s made it a lot easier to perform tasks and testing.
Customer service has been great — we had a payment issue, and I sent an email to their billing support. They had it fixed the next day since I sent it at the end of the workday.
The remote desktop feature is also nice to use and has helped with remote workers, letting me see what they’re doing. Lately, I’ve been using NinjaOne a lot for my workflow. My company is working toward higher network security, and it’s made it a lot easier to perform tasks and testing.
Customer service has been great — we had a payment issue, and I sent an email to their billing support. They had it fixed the next day since I sent it at the end of the workday.
What do you dislike about the product?
I currently don't dislike anything, maybe the learning of all the amazing features.
What problems is the product solving and how is that benefiting you?
Currently NinjaOne solves the ability for me to be able to test changes on employee computers without having to interrupt their workflow flow and that helps a lot.
NinjaOne just works and very easy to rollout
What do you like best about the product?
NinjaOne has been very easy to move over too. I have not had 1 single issue. I waited many years to take the leap and now I am wondering how I survived without it. Overall the solution's endpoint management has just been amazing. Their scripting and policy management stream lines a lot of the tasks I was doing manually and makes it fully automated.
What do you dislike about the product?
I have not found anything yet that I have not liked. Their PSA solution does lack a few key features, but I believe they will get these deployed and working soon.
What problems is the product solving and how is that benefiting you?
I do not need to monitor things that I was doing manually and also I am able to fix problems faster with automated scripts that I can just deploy to all the devices. I have automated scripts that run on devices on a weekly basis that resolve many issues.
Powerful and Intuitive Platform with Occasional Endpoint Delays
What do you like best about the product?
Very intuitive and easy to use platform. One of the best RMM platforms I have utilized.
What do you dislike about the product?
At times the endpoint service is slow to check-in after restart etc., making the machine unavailable for 5-10 minutes. Other times the client reconnects automatically before the PC has finished loading Windows. This can be frustrating when connected with a live user for support.
What problems is the product solving and how is that benefiting you?
HAs been largely beneficial in our monthly maintenance efforts. Why rely on Ninja for 98%of our patch management needs.
NinjaOne: Intuitive, Centralized IT Management with Powerful Automation
What do you like best about the product?
What I like best about NinjaOne is its simplicity and centralized approach to IT management. The platform is incredibly intuitive, making it easy to deploy, monitor, and manage devices across multiple environments. I especially appreciate the automation features for patch management and scripting, which save a significant amount of time and reduce human error. The real-time monitoring and reporting tools also provide excellent visibility into system health, helping teams respond quickly to issues. Overall, it’s a reliable and efficient tool for modern IT operations
What do you dislike about the product?
While NinjaOne is a powerful and user-friendly platform, one area I think could be improved is the depth of some of the built-in reporting and analytics. For more complex reporting needs, it may be necessary to export data and utilize external tools.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving several key IT management challenges, particularly around remote monitoring, patch management, and endpoint visibility. Before using NinjaOne, managing devices across different locations was time-consuming and fragmented. Now, with its unified dashboard, I can monitor, support, and maintain all endpoints from a single pane of glass.
It has also streamlined patching and automation, which reduces manual workloads and improves system security. The ability to quickly respond to issues with remote tools, without needing to interrupt users, is a huge time-saver. Overall, NinjaOne helps increase efficiency, reduce downtime, and provide more proactive IT support.
It has also streamlined patching and automation, which reduces manual workloads and improves system security. The ability to quickly respond to issues with remote tools, without needing to interrupt users, is a huge time-saver. Overall, NinjaOne helps increase efficiency, reduce downtime, and provide more proactive IT support.
Despite a few challenges with the Windows Update, NinjaOne’s advantages outweigh the drawbacks.
What do you like best about the product?
NInjaOne is a great tool that integrates well with my Intune environment. It enhances system management efficiency and provides valuable access to devices.
What do you dislike about the product?
While many of the parts of Ninajaone are very easy to use, the Windows update system is not very well managed compared to using Intune for this process.
What problems is the product solving and how is that benefiting you?
NinjaOne provides cleaner and more reliable application installations compared to other systems.
Efficient IT Management with NinjaOne, but Reporting and Pricing Need Improvement
What do you like best about the product?
NinjaOne stands out for its clean, intuitive interface and strong automation capabilities that simplify IT management. It offers fast, reliable remote access, powerful patch management across Windows, macOS, and third-party software, and unified endpoint management that reduces tool sprawl. Combined with responsive support and easy onboarding, NinjaOne is valued for being efficient, lightweight, and ideal for streamlining both MSP and in-house IT operations.
What do you dislike about the product?
Some users dislike that NinjaOne’s reporting features are limited and not very customizable. Mac patching and automation can be inconsistent, and pricing is considered high for smaller organizations. While support is generally good, response times can vary, and certain features—like the built-in ticketing system and mobile app—lack the depth and functionality found in other tools.
What problems is the product solving and how is that benefiting you?
NinjaOne solves key IT management challenges by centralizing monitoring, patching, automation, and remote support into one platform. It reduces the need for multiple tools, streamlines routine maintenance, and helps proactively address issues before they disrupt users. This saves time, improves security through consistent patching, and enhances efficiency by allowing technicians to manage endpoints quickly and remotely—all of which lead to smoother operations and reduced downtime.
Simple to Use, Especially for Adding Printers
What do you like best about the product?
The simplicity of use, such as adding printers.
What do you dislike about the product?
Not all programs are listed to deploy. Finding user instructions is also difficult to find.
What problems is the product solving and how is that benefiting you?
I does a great job monitoring what needs attention sometimes Ninja will automatically correct the issue.
NinjaOne: Unified Platform with Strong Automation, but Limited Customization for Advanced Needs
What do you like best about the product?
We value NinjaOne for its unified platform that brings monitoring, patching, remote access, and automation into a single, efficient console. It provides real-time visibility across all client systems, allowing us to identify and remediate issues before they become business disruptions. NinjaOne’s automation and reporting tools help enforce compliance and document every action, reinforcing our white-glove, security-driven service model.
What do you dislike about the product?
Our main frustrations with NinjaOne stem from its limited customization options and reporting flexibility compared to enterprise-grade systems. Some integrations, particularly for advanced billing, PSA workflows, and compliance reporting, require workarounds or manual effort. In addition, NinjaOne’s automation engine, while powerful, can feel constrained when building complex conditional workflows that we would prefer to tailor more precisely to each client environment. There is an issue with false positive reporting for vulnerbilities.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us solve the challenge of managing and securing diverse client environments with consistency and precision. It centralizes monitoring, patching, and alerting, reducing the risk of missed vulnerabilities or unnoticed system failures. By automating maintenance, software updates, and remediation tasks, it eliminates repetitive manual work and ensures every endpoint meets Roark’s compliance and security standards. Most importantly, it enables Roark to deliver proactive, white-glove service across all clients, catching issues early and maintaining uptime without disruption.
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