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Effortless to Use and Intuitive Ninja One you got my Vote
What do you like best about the product?
The ease of use and setup, the great online community
What do you dislike about the product?
up-to-date setup of different features like API
What problems is the product solving and how is that benefiting you?
we are using Ninja one to replace Intune
Effortless Remote Management, But Frequent GUI Changes
What do you like best about the product?
It is very easy to remote into computers and do things behind the scenes, i.e., not interruping the user work flow. It is also very easy to check patching that has been applied to certain computers. Searching for endpoints is very easy and you can rename them to be more common names then your device naming scheme. It is very easy to apply group settings to devices and technicians.
What do you dislike about the product?
The GUI has changed multiple times since we have starting used NinjaOne. Sometimes, not for the better. The user signed in reporting can sometimes lag behind what is actually current.
What problems is the product solving and how is that benefiting you?
NinjaOne has made our remote support much easier than it was before. Being able to access any device over the internet has solved many of our problems.
Centralized Asset Management, More Features to Explore
What do you like best about the product?
Simplified administration by providing a single place to view computer assets. Also, they have great customer support.
What do you dislike about the product?
It is so robust that I have not even scratch the surface of its capabilities.
What problems is the product solving and how is that benefiting you?
Keeping up on patch management is a huge resource drain.
Remote Management Made Easy
What do you like best about the product?
I think it does exactly what I wanted it to do. I can remotely manage alot of devices with ease. I especially like it for deployments. Its super easy to install and manage and it doesnt take a lot of maintenance to be effective.
What do you dislike about the product?
When I stretch the screen while taking over multiple monitors on the calibration gets thrown off when I click.
What problems is the product solving and how is that benefiting you?
Remote management of all kinds and remote support.
Remote Access Made Easy, But OS Update Reporting Needs Work
What do you like best about the product?
The Remote app which allows me to remotely access my devices without having to use a VPN connection.
What do you dislike about the product?
The reporting for OS updates is rather rudimentary.
What problems is the product solving and how is that benefiting you?
It provides a way to give power users and vendors remote access to our servers without having to give them VPN access. It also gives us a fully functional RMM without having to maintain and update the system ourselves.
All-in-One RMM Solution with Seamless Management and Security
What do you like best about the product?
General computer management and patching, easy scripting, MS Team integration, great RMM capabilities and I like anti-virus bundled into one portal.
What do you dislike about the product?
A little misleading on Apple MDM vs using the standard device deployment for Apple devices.
What problems is the product solving and how is that benefiting you?
Patch management, endpoint protection and remote support
Effortless to Use and Works Across All Operating Systems
What do you like best about the product?
The ease of use and compatibility with multiple OS's
What do you dislike about the product?
haven't found anything i really dislike yet.
What problems is the product solving and how is that benefiting you?
The complexity of other systems
Ninja Automation and Remote Features Are Outstanding
What do you like best about the product?
Ninja Automation
Ninja Remote
Ninja Remote (Background Mode)
Patching
Ninja Remote
Ninja Remote (Background Mode)
Patching
What do you dislike about the product?
So far with using NinjaOne, it has no downsides. It's been working great and meeting our needs.
What problems is the product solving and how is that benefiting you?
Patching and Automation
Great support
What do you like best about the product?
Web-based, integrations, support, proactive offerings of features
What do you dislike about the product?
Nothing really - other than the fact some features are extra cost but this is to be expected with this kind of software regardless of vendor.
What problems is the product solving and how is that benefiting you?
Managing and tracking infrastructure health as well as patching; both help us in our compliance journey.
Absolutely Love This Product!
What do you like best about the product?
I really like how simple and easy NinjaOne is to use. The implementation was straightforward and didn’t require a lot of time or complexity, which is a big plus. I use it every day because it’s reliable and makes remote management and automation effortless. The integration with other tools is smooth, so everything works together without headaches. Overall, it’s fast, intuitive, and helps me focus on my work instead of managing the platform. Their support team is also responsive and helpful whenever I need them.
What do you dislike about the product?
I absolutely love everything about this product and honestly can't think of anything I dislike.
What problems is the product solving and how is that benefiting you?
I really like how simple and intuitive NinjaOne is. It makes endpoint management easy and saves me a lot of time with automation and patching. We’ve been able to replace Ivanti and Intune patching with NinjaOne, and the experience has been much smoother and more reliable. Remote management works great, and the reporting is clear and useful. Plus, their support team is always responsive and helpful when needed.
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