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Vital Product That Empowered Our IT Team
What do you like best about the product?
I really like the modern UI and ease of use. It makes it very simple for IT admins to organize clients. I also like the breadth of tools that Ninja has for administering these endpoints.
What do you dislike about the product?
Sometimes, their tools don't always work. Some automations can have trouble running at times - when it works it is great, but when it does not work, it can force you either to wait until it does or just do the task manually.
What problems is the product solving and how is that benefiting you?
Before, we did not have the insight into our environment that we do with NinjaOne. NinjaOne has allowed our IT department to provide IT service in a quicker and more organized fashion. On top of this, their patching is pretty top notch and we are now able to have peace of mind knowing our endpoints have software and OS patches taken care of automatically. The automation scripts and software deployments have become baked into IT processes and have turned what used to be 30 minute tasks into one click.
Excellent RMM Features, But Ticketing Needs Improvement
What do you like best about the product?
The RMM tool is very useful, it has many features which make it a great RMM. The device information provided from the tool is very well laid out making usability very easy to learn for the end user.
What do you dislike about the product?
NinjaOne Ticketing still needs a lot of work, it's not so intuitive and to create notifications for agents or simple things like this it's very complicated.
What problems is the product solving and how is that benefiting you?
It allows us to view information about all of our devices easily. We also have our RMM tool and helpdesk system through NinjaOne so unifies our systems. We're pushing out Windows updates through NinjaOne so increasing the security of our devices through the tool which is helpful.
Effortless Troubleshooting and Patch Management—A Game Changer for Small Teams
What do you like best about the product?
The ease of use, and having so much information available to help us troubleshoot an issue before even gettin onto an end users device. Also the patch management and being able to deploy software has been a game changer for my small team.
What do you dislike about the product?
Nothing that I can think of at the moment. The feature we require for our work work just fine.
What problems is the product solving and how is that benefiting you?
I would say that agentless remote connectivity is one of the best features available. The ability to assist an end user without requiring their physical presence has been extremely helpful.
Reliable and Frequently Updated, But Backup Features Need Improvement
What do you like best about the product?
These guys are constantly updating their product, and they pretty much just work.
What do you dislike about the product?
Backups work, but are missing features such as ignoring files/folders in image backups, and being able to browse a backup to determine what's in the backup.
What problems is the product solving and how is that benefiting you?
Although the backup is missing features, it's great for backing up all our user data. The Windows Patch management is excellent, the remote support is excellent, and MDM is coming along nicely.
Not all it's cracked up to be
What do you like best about the product?
We like that NinjaOne is able to manage different platforms. They do provide 1:1 training. The system is, for the most part, user-friendly when setting up.
What do you dislike about the product?
There are several components that are available on other platforms, but not available on NinjaOne. Wallpaper for MDM devices is one. Our other dislike is how many components require US to create a script to perform the task. When asking if NinjaOne could perform certain tasks, we were told yes. Then, in training and asking about those specific tasks, we were shown where to input the script. The trainer didn't even know (nor would they) explain how to create the script.
Our other issue is that our mobile devices are connecting, but slow to implement policy changes. Those policy changes implement best after powering down & then back up, however, that defeats the "no contact" purpose of NinjaOne.
Our other issue is that our mobile devices are connecting, but slow to implement policy changes. Those policy changes implement best after powering down & then back up, however, that defeats the "no contact" purpose of NinjaOne.
What problems is the product solving and how is that benefiting you?
I am able to easily manage our mobile devices. Ensuring patch management is about the best thing I can say about NinjaOne right now.
Effortless Setup, Robust Controls, and Outstanding Support with NinjaOne
What do you like best about the product?
NinjaOne is easy to set up and provides comprehensive controls for patch management as well as user access. Its cloud automation deployment system is reliable and includes a variety of pre-built scripts. The customer support team is highly responsive and consistently delivers effective solutions. My team and I use this platform daily, and it makes integrating software or configuration settings straightforward.
What do you dislike about the product?
This platform provides custom scripts that can be integrated into WYSIWYG reports. While these reports allow for HTML customization, there are only a limited number of examples and procedures available for implementing these scripts.
What problems is the product solving and how is that benefiting you?
Centralized patch management has made it much easier to handle updates for both internal and remote users. In the past, we struggled to patch remote devices unless users were connected to the VPN, which was a significant limitation.
Effortless Script Deployment, But Monitoring Needs Fine-Tuning
What do you like best about the product?
Being able to quickly deploy scripts to my entire environment and the granular patch control were the biggest benefits to me. Those features saved countless hours of work that had been done manually before.
What do you dislike about the product?
I was disappointed in the monitoring/alerting feature. I could not fine tune it well enough to stop getting an abundance of false positives, especially "system offline" notifications.
What problems is the product solving and how is that benefiting you?
Being a single solution to deploy to all PCs was the biggest benefit. It was always quick and unlike intune, i never had a problem with scripts not running correctly.
Great Tool, But Lacks Enough Prebuilt Scripts
What do you like best about the product?
I love the device health management and the ease of RMM.
What do you dislike about the product?
Needs more prebuilt scripts and improvement on the ticketing system.
What problems is the product solving and how is that benefiting you?
RMM
NinjaOne Revolutionized Our IT—Powerful Features, But Pricing May Deter Small Teams
What do you like best about the product?
NinjaOne's intuitive dashboard and seamless automation have transformed our IT workflows. The robust patch management and remote access tools save hours weekly, while detailed reporting helps us proactively monitor endpoints. Easy deployment across our fleet of 50+ devices means less downtime and happier teams—truly a game-changer for and internal IT department like ours.
What do you dislike about the product?
While feature-rich, the pricing can feel steep for smaller teams starting out, and there's no built-in PSA integration, requiring a third-party tool. Occasional script tweaks are needed for complex custom automations, but these are minor compared to the overall value
What problems is the product solving and how is that benefiting you?
NinjaOne tackles fragmented IT management by consolidating remote monitoring, automated patching, and alerting into one intuitive platform—solving issues like manual updates, reactive fixes, and siloed tools across our 50+ endpoints. Benefits include 50% faster resolutions, proactive downtime prevention, and freed-up team time for strategic work.
Intuitive Interface and Easy Onboarding, will be Great when Winget Patching is Dialed IN
What do you like best about the product?
The interface is very intuitive and it's the initial onboarding of devices is very easy. The product has a lot of features and it's easy to keep devices organized.
What do you dislike about the product?
The Winget implementation for patching 3rd party products is inconsistent.
What problems is the product solving and how is that benefiting you?
We needed a solution to centralize patch management, specifically 3rd party software. NinjaOne has a repository of 3rd party software (Adobe Reader, Chrome, Firefox, etc) and they're integrating the Winget repository which would increase the 3rd party offerings by a substantial amount.
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