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Great all around RMM
What do you like best about the product?
It just works. Coming from another RMM product that didn't work well at all and rarely got updates, Ninja does a great job and being simple and usable and works very well. Also gets updates and features often, some of which are driven by the community.
What do you dislike about the product?
I've had a few instances where I had to reinstall the software or reboot the PC for the software to work properly, however not often. Also the Remote tool can be a bit slow to work after a PC has booted up.
What problems is the product solving and how is that benefiting you?
Being an all in one solution that works well while not being too complicated. Very user friendly.
NinjaOne has simplified our IT processes
What do you like best about the product?
I love the fact that everything you could need to take care of end-users is all in one single pane of glass.
That was the biggest selling point for me personally. It was also super easy to get setup initially and once we got up and rolling, we haven't touched the configuration in over a year. However, we are in it daily, especially with the ticketing system which again is very easy and user friendly.
Any run-ins I've had with customer support (which have been few and far between) have been fantastic.
That was the biggest selling point for me personally. It was also super easy to get setup initially and once we got up and rolling, we haven't touched the configuration in over a year. However, we are in it daily, especially with the ticketing system which again is very easy and user friendly.
Any run-ins I've had with customer support (which have been few and far between) have been fantastic.
What do you dislike about the product?
I don't have any true downsides to using NinjaOne, one thing I would like in the future is some super easy to use Asset Management add-on to bring even more things under the NinjaOne umbrella.
What problems is the product solving and how is that benefiting you?
NinjaOne brought 3-4 different pieces of software into one easy-to-use platform. Reducing the number of vendors and logins we had to manage significantly.
Very reliable and dependable RMM solution for MSP's.
What do you like best about the product?
NinjaOne is pretty easy platform to work within. Once you understand what you are trying to perform, it is not hard to figure out what you would need to configure in the platform. Implementation of the platform was easy to do and we use this as our everyday platform. We have done everything without the need of using customer support but have heard through the MSP Subreddit that they have great customer support.
What do you dislike about the product?
The Patch Management and 3rd Party software update is still a work in progress but its not too bad.
What problems is the product solving and how is that benefiting you?
The ability to remote into and support our customers endpoints and Servers as we will install the agents on all customers endpoints that we manage and support. The Patch Management is something we use as part of it but it is not great but it is sufficient for now.
Best RMM Platform
What do you like best about the product?
NinjaOne stands out for its intuitive and modern user interface that makes endpoint management accessible even for less technical team members. The platform excels at comprehensive device visibility and control across Windows, Mac, and Linux environments with real-time monitoring capabilities. Its robust automation features for patch management and software deployment significantly reduce manual workload while ensuring consistent maintenance across all managed endpoints. The ease of integration deployment process and reliable performance make it easy to implement and depend on for IT operations.
What do you dislike about the product?
We've tried using Ninja's MDM for some iPads and the ease of integration as advertised is not what it seems to be at all. The features are just simply not there yet. We need to kiosk our iPads and Ninja doesn't have that yet. Customer service is not very helpful when I was trying to use Ninja's MDM solution, certain issues they would automatically tell me to call Apple Support instead. We also have small issues here and there using Ninja's native remote tool, the frequency of use is high but sometime it's say disconnected and I have to use TeamViewer or SplashTop.
What problems is the product solving and how is that benefiting you?
Well I know Ninja is currently trying to come out with Kiosk mode for the MDM solution. Once that comes out we can start using there MDM solution.
I find NinjaOne intuative and easy to navigate which translates into better service for my clients.
What do you like best about the product?
The user interface. The dashboard has all the relavent information to quickly identify what needs attention. But you also have the ability to create your on 'groups' with whatever information you want to see.
What do you dislike about the product?
No live chat for support. You have to open a ticket for every question or issue. no matter how small
What problems is the product solving and how is that benefiting you?
The biggest problem NinjaOne is solving is patch management. NinjaOne reliably applies system patches and easily alerts me to problem devices and saves me considerable time in manual processes.
Describe NinjaOne in a short experience? It's a short experience, no trouble to use it.
What do you like best about the product?
I came from LogMeIn Central. Central was a great, very functional. What came about for our switch to NinjaOne was that they hit the functionality of Central but streamlined a lot of the work I was doing. Less manual input or design time for automation features. Reporting and others came quicker/cleaner. And overall the UI navigation is just nicer.
What do you dislike about the product?
So far I wouldn't put much in this category beyond nitpicking. Maybe a few UI tweaks that I would like for custom information, where I can see that info I put in. "Proper" multi-monitor display would be nice in their remote control option, but I've been told that's already in the works. Anything I've brought up has been in the works.
What problems is the product solving and how is that benefiting you?
NinjaOne is used here to manage endpoints and do remote support. We're not the heaviest use shop, but I've had no problem switching over and setting up anything I've needed. Automations have been quick to make. Adoption and deployment easy. End User experience easy. I mentioned before coming from LogMeIn Central, and all in all I'm doing near everything the same I did before, but with a better experience and speed through the NinjaOne platform.
All around good polished product that meets the majority of our companies' needs on a daily basis.
What do you like best about the product?
Ease of use, most if not all required features for RMM, ticketing, patch management, asset management and reporting all in one software package.
Scripting feature, both native scripts and scripts available from the automation library along with the ability to add custom scripts and application installs.
Scripting feature, both native scripts and scripts available from the automation library along with the ability to add custom scripts and application installs.
What do you dislike about the product?
Downsides are cost and and the occasional conflict between VMWare servers and Windows machines.
What problems is the product solving and how is that benefiting you?
Device management, we are a small IT department in a medium size business with multiple locations. The time that Ninja One saves us makes it a lifesaver.
Game Changer for our MSP
What do you like best about the product?
What we like best about NinjaOne is how seamlessly it brings together all the essential RMM features into one clean, easy-to-use platform. As an MSP, we've worked with several RMM tools in the past, but none have matched NinjaOne in terms of efficiency, reliability, and overall value.
The built-in automation, remote access, patch management, and alerting systems are incredibly powerful and intuitive, which has helped us reduce costs, save time, and operate more efficiently. It’s eliminated the need for multiple third-party tools, and its simplicity has allowed our team to focus more on delivering great service to our clients instead of managing the tool itself.
NinjaOne has truly become a foundational part of our business, helping us scale while maintaining high-quality support.
The built-in automation, remote access, patch management, and alerting systems are incredibly powerful and intuitive, which has helped us reduce costs, save time, and operate more efficiently. It’s eliminated the need for multiple third-party tools, and its simplicity has allowed our team to focus more on delivering great service to our clients instead of managing the tool itself.
NinjaOne has truly become a foundational part of our business, helping us scale while maintaining high-quality support.
What do you dislike about the product?
There aren’t many downsides, but one thing we’d like to see improved is the speed at which some of the roadmap features are rolled out. There are several items currently planned that would be extremely useful to our operations as an MSP, and we’re eager to see them implemented. While NinjaOne is very transparent about their roadmap and receptive to feedback, we hope some of these enhancements can be prioritized and delivered sooner rather than later.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us solve several key challenges we faced as an MSP. First, it’s drastically reduced the complexity of managing client systems by consolidating monitoring, patching, remote access, and automation into a single platform. This has not only streamlined our internal workflows but also eliminated the need for multiple disjointed tools—saving us money and simplifying training for our team.
It’s also significantly improved our response times and service quality. With real-time alerts, remote remediation capabilities, and powerful scripting tools, we’re able to proactively address issues before they become problems.
Ultimately, NinjaOne has made our operations more efficient, scalable, and cost-effective—enabling us to better support our clients while growing our business.
It’s also significantly improved our response times and service quality. With real-time alerts, remote remediation capabilities, and powerful scripting tools, we’re able to proactively address issues before they become problems.
Ultimately, NinjaOne has made our operations more efficient, scalable, and cost-effective—enabling us to better support our clients while growing our business.
Easy remote assistance
What do you like best about the product?
Being able to search for a computer with just the persons name and being able to connect quickly. Saves time on having the user give us some sort of identifier from their computer they may not be familiar with. I use it almost daily in my job as a tier 1 tech.
What do you dislike about the product?
If you wipe a computer and re-enroll it, NinjaOne will keep the old PC in its tenant and you will have to delete it manually or have duplicates.
What problems is the product solving and how is that benefiting you?
Pushing out updates to PC's more easily than before. Easier time remoting onto machines when users require troubleshooting. Makes my job easier and helps the customers not get confused when we need to connect to their machine.
Much better than the other platforms I've used
What do you like best about the product?
It is clean, fast, and easy to use. I really like the web based powershell console, and the ability to use powershell to update custom fields.
What do you dislike about the product?
Now that they have added the backstage console for Ninja remote, there is nothing missing that I need.
What problems is the product solving and how is that benefiting you?
It allows me to manage almost all of our endpoints with minimal fuss.
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