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Overall very good, Windows patching is a big minus
What do you like best about the product?
- Real time reporting
- Ease of software deployment
- Unification of third party patching
- Integrations
- Ease of software deployment
- Unification of third party patching
- Integrations
What do you dislike about the product?
- Highly unreliable windows patching with limited agent configuration
- No ability to remove superceded Windows updates without hosting own WSUS server
- NinjaWPM.exe download via the agent is highly unreliable in our testing
- No ability to remove superceded Windows updates without hosting own WSUS server
- NinjaWPM.exe download via the agent is highly unreliable in our testing
What problems is the product solving and how is that benefiting you?
NinjaOne is primarily replacing SCCM- Notoriously bad agent check-ins and precaching of data meant that asset information wasn't great.
Blows away the competition
What do you like best about the product?
The discovery services works so much better than their competitors. I also really loved how intuitive the software is. I didnt feel like I had to relearn some foreign software language. Everything was easy and the crowdstrike integration was a huge time save for us. The support has also been great thus far. We have enjoyed turning down the other services we had to replace with Ninja. My helpdesk teams love using this product daily and have been vocal about it. The ease of patching and deploying new stuff is brilliant. Love it.
What do you dislike about the product?
Havent figured out downsides yet. We seem to be able to get more admins onboard with this than not. Very helpful tool
What problems is the product solving and how is that benefiting you?
Consistent patching of workstations and servers. Our other tools werent delivering. The discovery agent in Ninja also seems to be way more dependable than their competitors. Finding so many more rogue devices and items that werent protected by other tools.
NinjaOne is the One
What do you like best about the product?
Having all of our RMM and helpdesk ticking in One tool. Very easy to use and implement into our environment, which contains 4 separate AD domains. Recently moved our EDR to CrowdStrike and are already seeing the benefits of that integration, as the sync between AD-Ninja-EDR is a main priority for us.
What do you dislike about the product?
This is both a like and disklike, but helpdesk features are constantly evolving. If there are shortcomings or bugs we fill out a feature request or contact support and they are quickly resolved. We have been growing with the tool and it has turned into our go-to daily board for all of our IT issues across 4 companies. Their support is very responsive and the only issues that aren't immediately resolved are feature requests, but it's amazing to see our ideas turn into features within 1-2 months.
What problems is the product solving and how is that benefiting you?
Solving the link/sync between our EDR and Active Directly. A main priority for us is making sure all AD endpoints are secure and endpoint protection is installed and managed. We also wanted One tool for helpdesk ticketing/documentation and RMM and Ninja has solved it perfectly.
One Dashboard to Rule Them All:
What do you like best about the product?
Fast, real-time device visibility and control. Remote access tools that actually feel remote-ready
What do you dislike about the product?
I haven't had any dislikes so far with NinjaOne
What problems is the product solving and how is that benefiting you?
Real-time visibility and control over devices,Remote access tools for troubleshooting
Great product and their team listens to feedback
What do you like best about the product?
I didn't like how they organized their documents, I spoke to them and a month later my suggestions were incorporated into the UX
What do you dislike about the product?
I'm happy with the product for the most part
What problems is the product solving and how is that benefiting you?
Convenient way of capturing my data
The RMM that suits all businesses
What do you like best about the product?
NinjaOne is clear and works like a dream.
All the necessary information is displayed in detail and you can recognize problem areas straight away.
The software distribution is one of the biggest plus points, as it works better than many others.
Updates and new features are installed regularly so that the software is always up to date with the latest technology.
All the necessary information is displayed in detail and you can recognize problem areas straight away.
The software distribution is one of the biggest plus points, as it works better than many others.
Updates and new features are installed regularly so that the software is always up to date with the latest technology.
What do you dislike about the product?
Es gibt nicht wirklich etwas negatives an NinjaOne auszusetzen. Probleme, Bugs und unschlüssige Prozesse werden von NinjaOne verbessert und gelöst. Es gibt eine riesige Roadmap anhand der man die zukünftigen Projekte nachvollziehen kann.
What problems is the product solving and how is that benefiting you?
With NinjaOne we can easily distribute a very unoptimized software in case of updates and thus save ourselves a lot of work.
The software also gives us a perfect overview of the current infrastructure and documentation.
The software also gives us a perfect overview of the current infrastructure and documentation.
ninja is cutting edge tech, vital or IT for RMM, Patch Management & Backup
What do you like best about the product?
Easy of Use, Ease of Integration, Focus on Cyber Security, Customer Support, Multiple Features, Patch Management. Easy Installation.
What do you dislike about the product?
There are no real downsides to using ninja one
What problems is the product solving and how is that benefiting you?
Accessing remote machines - This is saving us trips to site,
Patch management - hours and cost of physically patching,
Ticket management - keeping teams up to date
cloud backup - Reducing need for on Prem NAS
endpoint management - reducing IT team time on machines
Patch management - hours and cost of physically patching,
Ticket management - keeping teams up to date
cloud backup - Reducing need for on Prem NAS
endpoint management - reducing IT team time on machines
NinjaOne is a game changer for our business
What do you like best about the product?
Makes scripting so easy
Exceptional monitoring and automation
Integrated ticketing system
Brilliant backup-addon
Absolutely love NinjaOne Connect and Quick Connect
Supports Linux systems quite thoroughly
Brilliant technical support and account management
Priced per-endpoint so it help us to sell the product to customers
Integrations with anti-virus
The Ninja Dojo and Script Hub are worth their weight in gold
Exceptional monitoring and automation
Integrated ticketing system
Brilliant backup-addon
Absolutely love NinjaOne Connect and Quick Connect
Supports Linux systems quite thoroughly
Brilliant technical support and account management
Priced per-endpoint so it help us to sell the product to customers
Integrations with anti-virus
The Ninja Dojo and Script Hub are worth their weight in gold
What do you dislike about the product?
Nothing really! It's just such a brilliant product, we've structured out business on this platform because it is so essential to excellence.
What problems is the product solving and how is that benefiting you?
We work with heavily regulated customers who need prompt and consistent IT support, NinjaOne lets us operate their IT stack securely and without friction. It ensures we provide frictionless IT services to customers who need IT to work, all day every day. It's also helped us grow our business as the value-offering is so self-evident.
User-friendly and comprehensive solution for remote management and monitoring
What do you like best about the product?
Simple and non-compiled application. Supports multiple operating systems, saves us enormous time, no more travel to the surrounding locations necessary.
What do you dislike about the product?
More possibilities desired with Apple products, but already made significant progress last year.
What problems is the product solving and how is that benefiting you?
One has all the important tools in one central location (network monitoring, patch management, software distribution, remote access, documentation, etc.). All the information we need is always quickly accessible. Additionally, new features and improvements are constantly being added.
Awesome RMM
What do you like best about the product?
Very easy to use, community support is very good. They are building new features into it every month.
What do you dislike about the product?
The patching isnt great. Lags behind Microsofts own intune etc.
What problems is the product solving and how is that benefiting you?
It helps us manage 2000 desktops with ease. Its very fast.
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