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One of the best in market for IT monitoring/management
What do you like best about the product?
Easy to manage, gives you very detailed information about endpoints/servers. Very helpful and easy to do patch management in regards of software and operating systems.
What do you dislike about the product?
Nothing in particular, the only issue would be a few false positives in regards of system updates, and some optional updates sometimes would not apply accordingly.
What problems is the product solving and how is that benefiting you?
Applying patches simultaneously to all endpoints. Pushing or removing different enterprise applications is also a super benefit. The ability to run powershell/bash scripts is greatly useful as well.
Simple and easy
What do you like best about the product?
The organization of hosts in the web interface and remote access. Being able to set up scripts and running them on a schedule, update management and the community is helpfull.
What do you dislike about the product?
There was a short time when I was using 2-factor sms authentication. it was interrupted because of the weather. I switched to google authenticator when I got access back. Its been working great since
What problems is the product solving and how is that benefiting you?
Ninja has helped me in Managing endpoints and providing remote technical support. it helps me get a bead on performance of hardware and allows me to be where im needed which saves me a lot of gas/travel
NinjaOne is a wonderful RMM product to manage IT assets
What do you like best about the product?
NinjaOne centralizes all the tools that are needed to manage IT assets. Without this all-in-one solution from NinjaOne, we would have to have separate ticketing, network monitoring, remote support, patch management, inventory management and software deployment systems. It is a huge relief to no longer need to log into six different systems to do my job.
What do you dislike about the product?
The only downsides I can think of are that NinjaOne is still improving its Bitdefender GravityZone integration. That is the only add-on that is not integrated into the NinjaOne portal.
What problems is the product solving and how is that benefiting you?
One of our business problems was that we had many separate systems to manage our IT assets. It was expensive and difficult to manage. There was a duplication of efforts to make sure all the different systems had the correct information.
Easy to setup, great support
What do you like best about the product?
Easy to set up and manage multiple devices (and if needed, organizations)
Very responsive support
Active forum and expansive documentation
New user friendly vs other RMMs
Very responsive support
Active forum and expansive documentation
New user friendly vs other RMMs
What do you dislike about the product?
Not a whole lot to dislike
There are some limitations when it comes managing a MacOS environment
There are some limitations when it comes managing a MacOS environment
What problems is the product solving and how is that benefiting you?
Helped us maintain all our devices within our org and make sure they have the most recent updates
Very useful for pushing out updates, new apps... etc
Very useful for pushing out updates, new apps... etc
Best cloudly solution … glad to have a solution and an interface who…
What do you like best about the product?
Best cloudly solution … glad to have a solution and an interface who they care about our MSP business
Manage
Backup
Integration
Ticketing
Manage
Backup
Integration
Ticketing
What do you dislike about the product?
Maybee if they can add other solution on thé interface
What problems is the product solving and how is that benefiting you?
They add thé "ticketing" solution and backup solution on thé interface and thé Time we earn is priceless
NinjaOne was a lifesaver for us!
What do you like best about the product?
Easy of use, simple to setup, and easy onboarding of department. It's becoming a single panel of glass for us.
What do you dislike about the product?
The mobile app. It works, but some features don't seem to be working. It's better than what it was before but it could use some more TLC.
What problems is the product solving and how is that benefiting you?
Patch management. WSUS just wasn't cutting it anymore and with Ninja in control, it makes it much more easier. Even with pushing out new software to users, Ninja has been a life saver.
Best RMM I have used to date for features and simplicity
What do you like best about the product?
My favorite parts about Ninja stem from it's ease of use and condition-based activities. We have many monitors set up for if a service stops, a volume starts to get full, or a scheduled time arrives where a script is spawned or an alert and email generated to help us proactivley stay ahead of problems. I have also had a very consistently good experience using the patch management capabilities on Windows systems with global patch approval or blockage by KB number. They are also always adding new features and listen to feedback in the Ninja Community and provide a great timeline for expected new features, of which I am freely allowed to beta test after getting in touch with our account manager. All functions that I use on a regular basis seem thought out and mature in implementation.
What do you dislike about the product?
The one gripe I have had so far is that when I want to receive the full output of an automatic or manually triggered script, there is not a native option to email that output like on some other RMM platforms I have tried in the past. Other Ninjas and myself have worked around this by using SMTP sending blocks with server info included to get the desired output to a hard coded email recipient, so it is not a deal breaker but it was a pain point in the beginning.
What problems is the product solving and how is that benefiting you?
Being able to automate simple and complex tasks and always know what is going on through custom tailored alerts for issues in our multi-tenant environments has been the biggest help, and it has saved me a lot of time and allowed me to focus on new projects that needed to be addressed.
Ninja is a 10 in my book
What do you like best about the product?
The ease of deployment is very nice and simple.
The upsides to me are:
- Ability to list devices within a location
- Schedule scripts to run based on events
- View the event log without getting onto the machine
- Remote into the machine from the platform
- Script library is awesome
The upsides to me are:
- Ability to list devices within a location
- Schedule scripts to run based on events
- View the event log without getting onto the machine
- Remote into the machine from the platform
- Script library is awesome
What do you dislike about the product?
Reporting based on location isn't where I would have hoped. I know it is on the roadmap but can't wait for MDM capabilities. Would love to see some built-in security settings that you can set as a global setting to push down to devices.
What problems is the product solving and how is that benefiting you?
It solves various things for us, but most importantly, visibility. We also benefit from being able to do many things from within the platform, from remoting in, to pushing scripts, to looking at the event and service log.
perfect support and an incredible development of the solution.
What do you like best about the product?
Report management has helped us a lot in communicating with our customers.
What do you dislike about the product?
I am not disappointed, my support and all my questions are resolved very quickly.
What problems is the product solving and how is that benefiting you?
It makes it possible to integrate the computer park and monitor the entire customer base, whether under windows, Linux or macOS. We can thus react very quickly and perpetuate the maintenance.
NinjaOne - A great endpoint management service
What do you like best about the product?
NinjaOne helps me manage, monitor, and control everything that goes on with my endpoint devices. It provides insight into endpoints without getting up and walking around the office all day. NinjaOne saves time for my system administrator, as well as myself.
What do you dislike about the product?
So far, we have liked everything that has been offered with NinjaOne. I wish NinjaOne included the endpoint backup solution as part of the base offering and not as an add-on.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of being able to support a remote workforce. We have expanded our mobile workforce in the last few years, and it can be challenging to keep up with devices that do not check into the office regularly.
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