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Seamless Mac & Windows Management, but App Integrations Could Be Simpler
What do you like best about the product?
It's very versatile in being able to contribute to both Mac and Windows environments. Unlike other products we have used, being able to remote seamlessly into Mac environments was a huge pain point that was alleviated through using NinjaOne. This single glass of plane allowed us to easily manage our environment. Being able to quickly get access to the platform through sales and support teams was incredibly useful when we had a tight timeline to move everything over. Including being able to get access to resources to move our fleet with ease. When deciding a product that our end users need to interact with on a daily basis, NinjaOne felt like a no-brainer.
What do you dislike about the product?
There is a lot of API integrations that can seem daunting to start setting up. The documentation and customer support when we got stuck was super helpful. We were able to get most of our apps assigned, but I also dislike that we have to ask for each individual app to be enabled. It is hard to know what we actually can have access to for app integrations, aside the times we did ask there usually was an app - I wish we could have just went through and selected every app integration from the get go.
What problems is the product solving and how is that benefiting you?
We are able to get along with managing every device that we have, from our Mac and Windows devices all the way to our iPads. Being able to keep everything on one platform makes it incredibly easily to navigate what is going on within our environment. Being able to easily set up security features for each device (generally or granular) is super useful to being able to keep our environment protected.
Robust Ticketing and Remote Access, But Tagging Needs Smarter Automation
What do you like best about the product?
I use the ticketing system daily to manage help requests from our users. The unlimited tech model is very nice (thought we only have two techs, but it's nice to know we could expand if we needed to). Being able to offer users the ability to remote into their computers through NinjaOne is a cool feature to offer them. The helpdesk agent is a great utility function with being able to pin various quick links and tools to it.
What do you dislike about the product?
When tagging tickets, there's no auto-tag feature to help that. It seems like that would be a useful way to use AI to offer to match existing tags to new tickets. And on a related note, when typing the names of tags, if you type the name of an existing tag and hit enter before it has filtered the list of tags down to what you typed (easy to do for fast typers), it produces an error instead of submitting the tag successfully.
What problems is the product solving and how is that benefiting you?
NinjaOne brings user help requests (tickets) and user support (remote desktop access) together into one place so that I can efficiently support the IT needs of our company. I'm the only IT Support contact in the company (besides a business system analyst), so having a tool like NinjaOne helps me manage my day to day work efficiently. Without it, I'd have "regular emails" mixed in with help requests, poor tracking of live issues, no monitoring of network status, and would have to support remote users through Teams screen-sharing sessions, which doesn't work well when administrator access is needed. NinjaOne makes this a much better experience.
Effortless Integration and Robust Features Enhance Our Workflow
What do you like best about the product?
NinjaOne is straightforward to integrate into our solutions, making it easier for us to support our customers and users. We rely on it regularly, and it offers a wide range of built-in features and tools that enhance our work.
What do you dislike about the product?
So far, I haven't come across anything about NinjaOne that I dislike.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us better organise our machines and user groups, leading to a more productive and efficient work environment.
Practical with many functions, but Ninja Remote often unreliable
What do you like best about the product?
bundles many functions in one place. That is very practical.
What do you dislike about the product?
Unreliability with Ninja Remote, often error messages have been appearing lately.
What problems is the product solving and how is that benefiting you?
Ninja helps to consolidate numerous pieces of information in one place and provides many practical functions, such as executing PowerShell in the background.
Comprehensive and reliable
What do you like best about the product?
It provides us with a comprehensive and reliable way to manage our geographically dispersed endpoints. Support for Windows, Mac & Linux is helpful for us and we have also been able to bring our support function into one platform by also utilising the ticketing module.
Ninja themselves have been friendly and helpful since we first came on board and continue to be present whenever we need anything.
Ninja themselves have been friendly and helpful since we first came on board and continue to be present whenever we need anything.
What do you dislike about the product?
Initial learning curve was tricky, but support and access to the Dojo does ease this to be fair. Support for Mac patching has been a little disjointed and we have had to put quite a bit of work in to get this working (some of this is on Apple!).
What problems is the product solving and how is that benefiting you?
Endpoint management, patching, remote support, inventory, service management (ticketing).
Support Team is Helpful, But Needs Better Internal Communication
What do you like best about the product?
In my opinion, it’s the support team, and the continuous pursuit of improvement and growth.
What do you dislike about the product?
I don’t understand why the people from support don’t communicate with each other.
What problems is the product solving and how is that benefiting you?
visibility into what is happening and the ability to prevent it
Big Fan of NinjaOne! Great Value for Cost Structure
What do you like best about the product?
Pros: Some of the things i like about NinjaOne RMM is a Unified, “single-pane of glass” for endpoint‑management, Powerful Automation Tools - Saving Time & Money, Ease Of Use, Easy to deploy and Access to Critical Information at your fingertips. I feel it's a great value for what you get with the subscription. I even like NinjaOne connect BETTER than Team Viewer!! I have recommended NinjaOne to some people i know looking for this kind of solution
What do you dislike about the product?
Not really many that i can think of but maybe: Non-Windows Feature Set/Limitations (linux/macos) compared to windows, i know this is not easy but that's all i can think of now.
What problems is the product solving and how is that benefiting you?
Single Tool for Remote management and administration. Ease of deployment and usability with powerful automation tools saving us time and money!
User-Friendly Platform with Room for More Security Integrations
What do you like best about the product?
NinjaOne delivers a seamless experience by bringing everything you need together in one place. I find the platform very user-friendly and easy to navigate.
What do you dislike about the product?
It would be beneficial to have more third-party integrations, especially with security tools like EDR.
What problems is the product solving and how is that benefiting you?
NinjaOne addressed our requirement for a straightforward platform that handles RMM, patching, and backup. This has made my work easier by freeing up time to concentrate on other tasks.
Technician
What do you like best about the product?
how easy it is to manage all our devices from a single, centralized platform.
What do you dislike about the product?
More integrations with third-party tools would also make it even more valuable.
What problems is the product solving and how is that benefiting you?
Updating and patching devices is an essential part of maintaining their security and performance. Keeping devices up to date helps protect against vulnerabilities and ensures they continue to function smoothly.
Remote Management and Script Automation Made Easy
What do you like best about the product?
Remote management, automating scripts to run
What do you dislike about the product?
nothing at all .
What problems is the product solving and how is that benefiting you?
Being able to remote into computers to assist users. Managing patches. Applying scripts to onboard computers
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