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NinjaOne Is One Tool To Replace Many
What do you like best about the product?
The NinjaOne Remote is the most reliable remote control solution.
What do you dislike about the product?
We have multiple instances of backups that we can't delete.
What problems is the product solving and how is that benefiting you?
I can automate patch management. Also I can easily remote to my users.
Constantly evolving RMM platform
What do you like best about the product?
NinjaOne has an aggressive timeline to improve their platform and services. I appreciate that the subscription provides for unlimited technical support. You simply book 30 minutes or an hour for any topic on their platform. They also have an active YouTube channel for deep dives on their modules.
What do you dislike about the product?
The ticketing could be more intuitive regarding workflows and the elimination of empty messages.
What problems is the product solving and how is that benefiting you?
NinjaOne solves almost all of our end point management needs
NinjaOne provides essential tools for any IT department that wants to quickly resolve issues.
What do you like best about the product?
The best thing about using NinjaOne is the ease of use in how it works. I'm able to quickly remote into machines to help my users. Also, having the ability to quickly implement PowerShell scripts is essential to managing my Windows environment.
What do you dislike about the product?
There are not many limitations to what I can do with NinjaOne. The product development team at NinjaOne is a great group of people who are always willing to listen to new ideas and get them implemented fairly quickly into their product.
What problems is the product solving and how is that benefiting you?
The ability to quickly automate processes and then set a schedule for when the processes occur is the most beneficial feature. Everything is where I need it to be in one place to help my users quickly.
Reliable and User Friendly
What do you like best about the product?
NinjaOne is so easy to use that several of our clients use it for basic functions like remote access. I feel like I'm often finding new features and uses for it.
What do you dislike about the product?
I can't wrap my head around how they decide which feature requests to implement. Some that should be easy to implement, like scheduled, recurring maintenance mode, have not been implemented even though the feature request is wildly popular.
What problems is the product solving and how is that benefiting you?
The scripting engine and conditions combined make for a powerful tool that is able to auto-remediate several incidents before they become a problem. Now, with the addition of compound conditions, this is only getting stronger.
Ninja One RMM - IT Tool
What do you like best about the product?
the patching and remote access tool is by far used the most, as is the IT helpdesk / ticketing function.
What do you dislike about the product?
not much at the moment it does everything we need.
however i would like to automate pc setups OOBE with ninja.
however i would like to automate pc setups OOBE with ninja.
What problems is the product solving and how is that benefiting you?
Automatic patching, installs , remote support, it ticketing
NinjaOne is great!
What do you like best about the product?
NinjaOne allowed us to consolidate multiple tools. It's ease of use is great. We were able to quickly implement and were able to reduce the number of hours dedicated to imaging and software installs.
What do you dislike about the product?
The network management piece could be more robust.
What problems is the product solving and how is that benefiting you?
We are able to deploy software at a record pace.
One of the best Tools I've ever seen!
What do you like best about the product?
This platform provides comprehensive management and monitoring of all devices—a one-stop shop for all of an administrator’s daily activities. It supports a wide range of tasks, including scheduling activities such as creating scheduled tasks, executing commands in either system or user context, and monitoring services with automated restart capabilities. The tool is easy to deploy through various methods, and the onboarding process was highly thorough. It is undoubtedly a tool utilized on a daily basis.
What do you dislike about the product?
The remote viewing session tool still requires some fining tuning in the features department. I found that the policy configuration can become confusing, depending on how it’s set up.
What problems is the product solving and how is that benefiting you?
The software enables us to monitor all of our endpoints across various geographic locations, including those that are not part of our traditional onboarding process.
Amazing experience with NinjaOne
What do you like best about the product?
How easy it is to use, it is very easy to navigate, and figure out how to do certain things such as patching, using RMM tool, ticketing . Onboarding was great, and really easy to get acclimated on using. We use NinjaOne daily as it is replacing our outdated tools, integrating it with our current environment was very easy as we had no trouble getting it to connect/work with NinjaOne. Customer Support has been great when needed to solve patching issues, or device issues. Overall i would say the remote tool is the best i have ever used!
What do you dislike about the product?
None!! I have not had anything to dislike about NinjaOne.
What problems is the product solving and how is that benefiting you?
It is making our problems with patching easier since we are able to patch/update applications, OS, and making it easier for me to resolve issues on my endpoints!
Useful tools all-in-one
What do you like best about the product?
Tools easy to use when instalation is complete
Implementation team is helpful and know their product when you set it up for the first time
Customer support was able to help me quickly when needed.
Great tool to have a daily picture of your environment.
Implementation team is helpful and know their product when you set it up for the first time
Customer support was able to help me quickly when needed.
Great tool to have a daily picture of your environment.
What do you dislike about the product?
The learning curve can be a bit high if you don't put the time but with the dojo and with the numerous webinars it helps alot to set it up.
What problems is the product solving and how is that benefiting you?
Being alone in the IT department and having multiple sites, the tool is helping me manage the infrastructure and making sure that everything is up to date security wise to block most potential attacks.
Nothing short of amazing
What do you like best about the product?
The ease the it is to implement and how well the features match up to higher priced offerings.
What do you dislike about the product?
It would be nice if you could create more custom reports
What problems is the product solving and how is that benefiting you?
The ability to keep track of all of our IT assets in one platform
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