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Exceptional experience with NinjaOne: the ultimate RMM tool
What do you like best about the product?
Having tested several similar products, NinjaOne stood out as the best RMM on the market due to its rich functionality, sleek and practical interface, and ease of use. This tool meets all needs and is highly appreciated for its efficiency and user-friendliness.
What do you dislike about the product?
Despite an in-depth search to find negative points, no dissatisfaction was found, attesting to the exceptional quality of NinjaOne.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the maintenance issues of our clients' computer systems through monitoring by offering a centralized solution for our clients. By implementing customized scripts, NinjaOne allows for close monitoring and proactive prevention of potential issues for our clients. The tool also facilitates patch management and task execution, often carried out via command lines or PowerShell scripts, with impressive speed. In short, NinjaOne enhances the efficiency and responsiveness of our teams, thus ensuring better satisfaction for our clients.
Fantastic Cloud based application
What do you like best about the product?
The overview of all of my devices. With the recent 3CX security concerns I was able to check all 270 devices in seconds to see what version of 3CX they had and update devices as needed.
What do you dislike about the product?
It would be nice if policies could be controlled via location. In addition, devices go into unknown status too quickly; I feel they shouldn't go into that category for 30+ days. The end user can decide under what conditions a device goes unknown.
What problems is the product solving and how is that benefiting you?
All of our devices are up-to-date and secure. We recently had a project to enable BitLocker on all devices, and NinjaOne made this very easy across all of our machines.
Best Support Ever!
What do you like best about the product?
The support is unprecedented! Best in the business!
What do you dislike about the product?
They haven't sent me swag that I can wear and flaunt in public! ;-)
What problems is the product solving and how is that benefiting you?
Allows me to have visibility and direct access to all my endpoints
Good experience
What do you like best about the product?
I like the ease of policy over rides for a RRM tool to be able to manage all of our managed service customers.
What do you dislike about the product?
I have had very good experiences with NinjaOne. I think having a ninja academy for our helpdesk to get better trained on the product would be a huge benefit.
What problems is the product solving and how is that benefiting you?
It helps us control all of our managed service customers devices and helps us stay up to date for windows patching.
Great RMM for the price
What do you like best about the product?
The combination of ticketing and patching in one pane of glass...
What do you dislike about the product?
The ticketing lacks checklist functions, however they are working that into the roadmap..
What problems is the product solving and how is that benefiting you?
Ninja listens to it's clients and implements updates that cater to those suggestions. Ninja helps us as a single IT employee shop to get twice as much done in the same amount of time.
A excellent management platform for small IT departments
What do you like best about the product?
Easy Implementation
Remote Computer and Patch Management
Well Organized Helpdesk and Ticketing System
Fast Insight into a Computer's Hardware and Software Information
Flexibility with How You Wish to Organize Your Dashboard Environments
Easily Accessible NinjaOne Staff-based Support and Community Knowledgebase
Remote Computer and Patch Management
Well Organized Helpdesk and Ticketing System
Fast Insight into a Computer's Hardware and Software Information
Flexibility with How You Wish to Organize Your Dashboard Environments
Easily Accessible NinjaOne Staff-based Support and Community Knowledgebase
What do you dislike about the product?
Depending on your background, TeamViewer and/or Splashtop take a little getting used to. The Event list on the right-hand side is not in real-time, but pretty close.
What problems is the product solving and how is that benefiting you?
The NinjaOne platform consolidated a series of disparate systems, and some non-existent systems, into one reduced managed dashboard. Having a department of 1 IT person and a need to manage remote computers spread out across the United States, I researched a few solutions before landing on NinjaOne. This platform offers comprehensive tools to manage computers remotely, even down to a remote command line. Not having to bounce between a series of applications to accomplish the same task and having all of the information under one roof saves much money, time and effort.
Ninja is a powerful tool and the support from Ninja is very good!
What do you like best about the product?
The tool is super helpful in helping manage endpoints, custom scripting, etc.
What do you dislike about the product?
There isn't really anything that I dislike. I appreciate that Ninja is always improving to meet our needs.
What problems is the product solving and how is that benefiting you?
Proactive identification of problems and efficient identification of issues that need to be resolved reactively.
Great toolset
What do you like best about the product?
Really appreciate the ease of use, it's streamlined our ability to remotely manage endpoints.
What do you dislike about the product?
Currently have issues with super users being able to access information they shouldn't. Support is aware and is supposed to be working on a fix.
What problems is the product solving and how is that benefiting you?
Patching was previously very disorganized with our prior toolset, Ninja has helped steamline the process.
It's very user friendly and I love that it makes it easy to remote on.
What do you like best about the product?
I love that I can use my keyboard a lot more than other remote tools.
What do you dislike about the product?
I don't like that sometimes I have to elevate my permissions up when trying to update a user's machine.
What problems is the product solving and how is that benefiting you?
Making remote on a user's machine a lot easier and it makes my work day go by a lot smoother.
Very helpful and versatile tool.
What do you like best about the product?
This is a simple piece of software to deploy at mass that provides a huge amount of information.
What do you dislike about the product?
Code verification would be nice. Although the community all seem great, it would be good to have some kind of validation done on the codes and scripts that are submitted by Ninja users.
What problems is the product solving and how is that benefiting you?
We originally looked into NinjaOne as a 3rd party patch management software. Using only the core features, we are able to complete this task and so much more. NinjaOne has made it very simple to get regular reports on all of our devices and stay on top of any critical updates that are pushed out via other systems.
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