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RMM and Patch Management
What do you like best about the product?
For me as an aspiring MSP, Ninja allows me to fully and effectively support my clients through the RMM. At Ninja, the features are well thought out and well integrated into the interface. Especially the scripting and patching works excellently.
What do you dislike about the product?
Currently, there are no real negative points in my daily use that bother me about Ninja. The only negative point worth mentioning for me would be the (still) missing, detailed SNMP interface (but it is already in beta).
What problems is the product solving and how is that benefiting you?
Ninja allows me to manage, monitor, and proactively respond to my clients and their systems through a single interface, solving issues like faulty DNS resolution before the client even needs to report them. Through the taskbar icon, I give my clients the direct ability to run scripts for certain problems and resolve them independently. I automate issues like faulty Windows updates to the extent that active intervention on my part is very rarely necessary. This results in very high satisfaction among my clients, as the most annoying problems can be resolved either by the client themselves, through automated scripts, or by me very quickly and with minimal effort.
RMM - NINJAONE
What do you like best about the product?
Automation is great and the operation gets better from update to update.
What do you dislike about the product?
Currently, there is nothing bad to talk about it, as Ninja is always evolving.
What problems is the product solving and how is that benefiting you?
We use it for updating and also for remote support
Awesome Tool
What do you like best about the product?
It allows me to service multiple devices in one sweep. I love the customer service
What do you dislike about the product?
Haven't really found a dislike as yet, but will surely let them know
What problems is the product solving and how is that benefiting you?
All of my IT services issues.
The Best in Monitoring
What do you like best about the product?
They make monitoring simple and effective, they don't beat around the bush, and it works perfectly.
What do you dislike about the product?
The ticket system must be improved by adding a management tool for technicians' time that is greater than the current one.
What problems is the product solving and how is that benefiting you?
Solve the problem of customer service as an MSP, it helps us offer our services more effectively, as well as helps us save time.
Great partners for busy business.
What do you like best about the product?
I really enjoy working with a vendor that feels like an extension of my team. My account manager is super responsive and gets things done without needing to follow up on him. CT keeps his word and is friendly. All the staff I have met seem concerned and want to help. It is easy to work with support. When opening a case, I can get on a call with support and have the issue resolved quickly. Some things go to development for changes without having to put in a feature request. Sometimes I need to add a feature request, but if it starts as a support ticket, the techs add it to the feature request for you. NinjaOne has what I call a buffet of training available. When I have new employees or want to learn more, I schedule a call and NinjaOne provides training. I use this several times a month, and they are always able to schedule training within a day or two of requesting it.
The NinjaOne Agent has several features that have allowed us to move away from another application. The configuration of Conditions and Alerting is excellent. Patching with NinjaOne is better than our old tool. We have used the Scripting and Scheduled tasks to help us patch once we learned of CVE vulnerabilities. Having a tool that is this capable has helped us.
The NinjaOne Agent has several features that have allowed us to move away from another application. The configuration of Conditions and Alerting is excellent. Patching with NinjaOne is better than our old tool. We have used the Scripting and Scheduled tasks to help us patch once we learned of CVE vulnerabilities. Having a tool that is this capable has helped us.
What do you dislike about the product?
As NinjaOne continues to grow and add new bells and whistles, bugs pop up from time to time. The only thing that I would say I dislike or is a pain point is not being able to extend the console to co-managed customers to the extent I would like. The best example is user roles for other organizations need to be restricted. You can not make a full admin and restrict it to just one organization without that person getting backend access to things they should not have.
What problems is the product solving and how is that benefiting you?
It is helping make sure devices are patched, both OS and 3rd party.
It is very configurable. We have increased our reactiveness and proactivity to keep our customers successful. With advance alerting we often solve an issue before the customer was aware they had a problem.
Better reports for our customers. Before, our old tool did not have much customization and we could not give customers accurate reports.
API configuration is as easy as 1,2,3.
It is very configurable. We have increased our reactiveness and proactivity to keep our customers successful. With advance alerting we often solve an issue before the customer was aware they had a problem.
Better reports for our customers. Before, our old tool did not have much customization and we could not give customers accurate reports.
API configuration is as easy as 1,2,3.
No.1 Trusted RMM
What do you like best about the product?
Compared to other RMM tools it gets to work straight out the box. Easy to configure and works reliably on all endpoints.
What do you dislike about the product?
Nothing comes to mind, as an engineer I have always enjoyed Ninja versatility and easy of use.
What problems is the product solving and how is that benefiting you?
Proactively looking after devices so I don't have to. Delivering polite messages to users when updates are pending or when reboots are required.
NinjaOne Saves Time and Money
What do you like best about the product?
NinjaOne is easy to use and set up. Their support and customer relationship managers are easy to work with and do an excellent job of communicating. We use this platform for remote control, patch management, and inventory. This tool is very much a part of our team.
What do you dislike about the product?
I would like to NinjaOne integrate CrowdStrike into its platform. The platform offers two options for anti-virus at a good deal, but we prefer something like CrowdStrike.
What problems is the product solving and how is that benefiting you?
We were looking for something that could provide patch management and remote monitoring. This product solved those needs.
Ninja: Does everything you need
What do you like best about the product?
Ninja is generally easy to use, and more than adequate for our remote management in the fully remote workforce. However, where I believe Ninja shines is its speed and efficiency. Policy changes, config changes, script deployment, and even app installs...all can be completed within just a minute or two of pushing the changes. This is a breath of fresh air in the RMM/MDM world. I've used other tools that can take hours to deploy a simple Windows change (looking at you, Intune), so the efficiency and speed of NinjaOne is just delightful to work with.
What do you dislike about the product?
Ninja doesn't always feel like a fully baked product. For example, having to use the "search" feature when searching for devices a user is logged into, rather than being able to filter by User inside the device organization view.
I also would appreciate more support for "built in" apps.... Useful apps would be: Zoom, Slack, MS Suite.... it's not a dealbreaker to have to build out app deployments myself, but having a few more available out of the box would be useful.
I also would appreciate more support for "built in" apps.... Useful apps would be: Zoom, Slack, MS Suite.... it's not a dealbreaker to have to build out app deployments myself, but having a few more available out of the box would be useful.
What problems is the product solving and how is that benefiting you?
Ninja is a central pane of glass for the management of our endpoints. Key points are:
- Endpoint configuration
- Script Deployment
- App Management/Deployment
- Monitoring
- Remote Access
in the post covid world, it is increasingly important to be able to monitor and maintain endpoints from anywhere. Ninja does all of this remarkably efficiently, with the added benefit of being easy to use and simple to administrate.
Also, they have a public API that is intuitive and awesome! What more can you ask for?
- Endpoint configuration
- Script Deployment
- App Management/Deployment
- Monitoring
- Remote Access
in the post covid world, it is increasingly important to be able to monitor and maintain endpoints from anywhere. Ninja does all of this remarkably efficiently, with the added benefit of being easy to use and simple to administrate.
Also, they have a public API that is intuitive and awesome! What more can you ask for?
A great all in one solution for a lean IT Department
What do you like best about the product?
The dashboard is very intuitive, the wealth of features that are all under one hood can't be beat. I like that my ticketing system, knowledge base, remote desktop, backups, and EDR system is all under one pane of glass.
What do you dislike about the product?
Not too many downsides, the team is great about fixing any bugs rathe quickly and listening to its customer base about want's and things that dont work as well as they should.
What problems is the product solving and how is that benefiting you?
It allows me to enable all workstations are patched efficiently and ensures compliance with patching. NinjaOne allows me to easily deploy machines by running scripts on all devices once they check in with the Ninja agent. It all allows me to easily access individuals' workstations to troubleshoot a myriad of issues they may be experiencing. Most of all Ninja allows me to manage a large number of workstations and automate a number of processes which is important when trying to accomplish more with less payroll. NinjaOne definitely fulfills one of my life mottos which is to work smarter, not harder.
Fast, Efficient, and easy to use
What do you like best about the product?
The built-in scripting tools, on top of the built-in remote management, have pushed us toward becoming a more efficient department that can genuinely help every end user.
What do you dislike about the product?
The only downside would be some features not being available; however, with the constant updates and an openly available roadmap, I see no way but to move forward with NinjaOne with every new feature addition.
What problems is the product solving and how is that benefiting you?
With NinjaOne serving as a sort of one-stop shop for everything IT, we have cut a few additional costs out of our budget. On top of that, we have been able to cut down on time spent hopping between different dashboards for remote management, scripting, and patch management.
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