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A fresh approach to RMM
What do you like best about the product?
Development appears to be constant and consistent. There are lots of automation tools, remote machine administration tools (so that user interaction is minimal), and integrations for other tools.
What do you dislike about the product?
1. There could be a bit more linux support.
2. Reporting feels a little clunky and rigid
3. I feel that the scripting module is a bit underwhelming (i.e. more flexibility with how external variables are utilized so that scripts can be more dynamic)
4. When exploring options for how to label workstations with customer staff member names, we felt that the options were few (notes field is not searchable, and we don't necessarily want this information to be added to the device name)
2. Reporting feels a little clunky and rigid
3. I feel that the scripting module is a bit underwhelming (i.e. more flexibility with how external variables are utilized so that scripts can be more dynamic)
4. When exploring options for how to label workstations with customer staff member names, we felt that the options were few (notes field is not searchable, and we don't necessarily want this information to be added to the device name)
What problems is the product solving and how is that benefiting you?
Ninja's device management tools work well and there are enough of them that I feel like I can get my work done without the slowdowns that come from having to interact with the end user to coordinate changes to their workstation.
Great Features, Great Support!
What do you like best about the product?
It's easy to build and manage multiple companies with inheriting policies all while still allowing for granular control per company as needed. Streamlined access to information tied to the endpoint and company from scripting is amazing at speeding up automatic rollouts of new software and data colletion across multiple orgs, reducing the need to keep duplicate scripts for different companies.
What do you dislike about the product?
At the time of writing, reporting is one feature that trails behind the rest of the product. While the reporting has improved significantly, from when we started using Ninja, it unfortunately doesn't have quite the customizability one might want to create reports.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped solve problems with overly complicated billing contracts the lock you in and keep increasing the commit when you add more services. It has alowed us to use Ninja in situations with projects where we enter as a consultant and lets us deploy agents for the needed duration and then quickly remove when our project is done.
Friendly Support
What do you like best about the product?
Support for searching Win10 devices
What do you dislike about the product?
Some functions are not obvious
What problems is the product solving and how is that benefiting you?
We can quickly and easily provide the customer with a suitable overview of their devices and tell them what vulnerabilities they have and which PCs need to be replaced.
Best Purchase all year
What do you like best about the product?
I was able to eliminate several other programs after purchasing Ninja. I'm able to see device information that wasn't easily obtainable before.
What do you dislike about the product?
My biggest complaint is that tasks aren't eaisly deployable. Sometimes Ninja shows a device offline.
What problems is the product solving and how is that benefiting you?
Several problems were solved. I am now able to remote to computers off-site easier and without purchasing another program. I can push programs out to groups of computers with ease. I'm also able to run commands and check volume sizes in the dashboard.
Just the right thing, very manageable and clean, essential functions, not overloaded.
What do you like best about the product?
The clean overview
The essentials right in front of you
Customizable scripts
Regular updates from the development team
Nice Support and Customer Service
Joining Beta Services
The essentials right in front of you
Customizable scripts
Regular updates from the development team
Nice Support and Customer Service
Joining Beta Services
What do you dislike about the product?
No feedback on proposed feature requests through Dojo
What problems is the product solving and how is that benefiting you?
Absolute monitoring of our customers' computers. patch and software management
Automatic installations of software through fully customizable scripts
Onboarding new PCs
Password management per customer
Automatic installations of software through fully customizable scripts
Onboarding new PCs
Password management per customer
Smart monitoring
What do you like best about the product?
The management console for Administration, and also the Dashboard. I also like the Detail, that it automatically sends you an SMS if something wrong is happening with the System.
What do you dislike about the product?
My personal thing about Ninja is, that somehow if a system is rebooting, the System won't start again. I don't know why, but everytime when Ninja is restarting an Host, the Host won't start.
What problems is the product solving and how is that benefiting you?
The problem, which NinjaOne is solving and benefit is, that we can now handle our customers more precise and we can work faster now. So we don't need any other information, except which Customer it is.
A Must-Have for MSPs and IT Teams
What do you like best about the product?
NinjaOne is a rock-solid platform that has completely transformed the way we provide IT services to our customers. With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations. Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
What do you dislike about the product?
The look and feel of their product sometimes feels outdated. It does not inhibit our work, it just could be modernized a bit.
What problems is the product solving and how is that benefiting you?
We used to have independent systems for everything, which made it difficult to remotely monitor and manage our devices. Now, everything is under one umbrella for a fair price. It reduces the time it takes to respond to issues.
Everything You and Your Customers Need!
What do you like best about the product?
I like that they are always looking to improve the product. I also like the pricing model vs other RMM's. They also offer a fair amount of resources for rebranding and selling the product to your end users.
What do you dislike about the product?
Honestly, the name "Ninja" just doesn't sound as professional as it could. I know when I mention my backend monitoring software to my customers, they look at me like it sounds unprofessional. I often just say "N-One" to avoid the look.
What problems is the product solving and how is that benefiting you?
Providing a quality product at a reasonable price to end users. Often companies don't want to pay money for something they can't see or understand. By keeping the pricing low it allows me to use it more as a 'ticket generating' tool than a full management resource.
Ninja Rocks!
What do you like best about the product?
It is incredibly intuitive and helpful. We are able to set up whatever we'd like.
What do you dislike about the product?
I really have nothing bad to say about ninja as a software.
What problems is the product solving and how is that benefiting you?
Endpoint management and security solutions for our clients.
Manager IT
What do you like best about the product?
The management web interface is wonderful and if we add the ease of implementation, we get a great tool for managing and automating tasks in the world of IT Administration.
What do you dislike about the product?
At the dashboard level, it could improve graphics and visual interpretation. Likewise, the incident and reporting tool could also be improved in some points.
Improve the script library for windows and linux.
Improve the script library for windows and linux.
What problems is the product solving and how is that benefiting you?
It has solved many problems for us at the Windows update level, in the automatic execution of SQL scripts in Windows.
Make a complete report for the customer of all maintenance performed.
Being able to centralize the documentation of each client.
Make a complete report for the customer of all maintenance performed.
Being able to centralize the documentation of each client.
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