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NinjaOne Review
What do you like best about the product?
I'm in NinjaOne every day, it's one of the first applications I log into on coming into the office. With it I'm able to monitor device uptime, disk usage, disk S.M.A.R.T status, and almost any other computer metric.
Customer support is fast and polite, if Ninja doesn't offer exactly what you're looking for they will offer viable alternatives for what you are needing or submit a feature request for later releases.
One of the easiest applications to install, even with multiple organizations and existing infrastructure. Integrating an existing device is as easy as installing a single MSI and can be deployed en masse using group policy.
Customer support is fast and polite, if Ninja doesn't offer exactly what you're looking for they will offer viable alternatives for what you are needing or submit a feature request for later releases.
One of the easiest applications to install, even with multiple organizations and existing infrastructure. Integrating an existing device is as easy as installing a single MSI and can be deployed en masse using group policy.
What do you dislike about the product?
If you are an organization that reimages/reuses machines, device cleanup can be a little tedious. Ninja will see the device and update the name but will not update the Organization in Ninja from the latest install.
What problems is the product solving and how is that benefiting you?
Patching - NinjaOne schedules and installs patches from Microsoft and common applications. Patches can be sent to test groups by policy built in Ninja before full rollout, and with testing you can also reject specific patches organization wide.
Installation and updating of applications of remote devices - Installation files can be uploaded to Ninja and then pushed to remote devices, allowing the installation/update of applications even on remote devices.
Remote access to devices - Allows access to remote devices that are not available through internal remote access solutions, all that's needed is an internet connection for the device in question.
Installation and updating of applications of remote devices - Installation files can be uploaded to Ninja and then pushed to remote devices, allowing the installation/update of applications even on remote devices.
Remote access to devices - Allows access to remote devices that are not available through internal remote access solutions, all that's needed is an internet connection for the device in question.
NinjaOne provides an easy to setup and use experience for the management of any enterprise endpoint.
What do you like best about the product?
The fact that I can easily manage user endpoints and enterprise systems / servers in the same web based portal.
What do you dislike about the product?
We have occasionally run into issues with determining where specific functions have been set, or determining why applications are auto-installing. Additionally, out of the box administrator roles would be nice to aid in setting up proper role based control between super admins, owners, and helpdesk type folks.
What problems is the product solving and how is that benefiting you?
Prior to NinjaOne we where in the dark ages of IT Management, still performing basic tasks, like patching cycles, manually or through an expensive Managed Service Provider. Since transitioning to NinjaOne we've been able to bring all that work back inhouse in a much more efficient way. It has removed many of my concerns that my team is able to perform IT Management on their own, correctly.
Reliable and Always Improving!
What do you like best about the product?
There are so many things I appreciate about using NinjaOne.
1. Customer Support, I know this isn't usually the thing people think of first when reviewing a system but it's critical to a successful service. There will come a time when any system you use, no matter how well built, breaks down and you are forced reach out to support. The Ninja's in the Dojo are fast, effective, and friendly, even if you just have a question and don't really need support.
2. Ease of Use, NinjaOne is amazingly user friendly, in fact it's so user friendly that I have recommended it to users just starting out as IT admins. The interface is intuitive and constantly getting better in the most quality of life ways.
3. New Features, NinjaOne is constantly on the lookout for new features and deploying them at an impressive pace. One thing I really appreciate about the features Ninja does release, is that they don't put things out that don't work just to say they have the feature. The systems I have alpha tested with Ninja are reliable to a point where I almost wouldn't consider them in alpha.
1. Customer Support, I know this isn't usually the thing people think of first when reviewing a system but it's critical to a successful service. There will come a time when any system you use, no matter how well built, breaks down and you are forced reach out to support. The Ninja's in the Dojo are fast, effective, and friendly, even if you just have a question and don't really need support.
2. Ease of Use, NinjaOne is amazingly user friendly, in fact it's so user friendly that I have recommended it to users just starting out as IT admins. The interface is intuitive and constantly getting better in the most quality of life ways.
3. New Features, NinjaOne is constantly on the lookout for new features and deploying them at an impressive pace. One thing I really appreciate about the features Ninja does release, is that they don't put things out that don't work just to say they have the feature. The systems I have alpha tested with Ninja are reliable to a point where I almost wouldn't consider them in alpha.
What do you dislike about the product?
On rare occasions, NinjaOne's ease of use and streamlined UI don't get me enough information as a technical user to reliably troubleshoot issues that do occur. Fortunately, when this does happen, NinjaOne's support team is there to offer assistance.
What problems is the product solving and how is that benefiting you?
As an MSP, we need an effective easy to use tool for managing our clients. After testing out a few different solutions, NinjaOne's dedication to customer service and efficient product is our #1 pick for our environment.
Ninja One Rocks!
What do you like best about the product?
I like the ease of managing multiple end points.
What do you dislike about the product?
Windows patching is not always precise. it miss's a lot of the updates and I have to manually run them.
What problems is the product solving and how is that benefiting you?
It solved the issue of having to manually rdp and update every one of our 120 endpoints.
Easy to use RMM with great support
What do you like best about the product?
After getting our tenant set up, it has been pretty much 'set it and forget it.' Adding new devices show up where they are supposed to, policies apply, automations kick in. Makes managing thousands of devices on a daily basis much easier. Their support gets back to you fast when there is an issue.
What do you dislike about the product?
Do have a few outstanding tickets for features that previously worked but don't now. They are not showstoppers though.
What problems is the product solving and how is that benefiting you?
We have all our customer endpoints in one place. We can easily help an end user should something come up. One place to manage all patching, reboots, etc.
All in one RMM solution for IT Operations
What do you like best about the product?
The NinjaOne feature set is excellent - asset management, patch management, remote support, backups and integration with other security solutions. It's one of the best all-in-one RMM solutions for IT teams. Their support is also very responsive.
What do you dislike about the product?
There isn't anything to list that is negative.
What problems is the product solving and how is that benefiting you?
We needed a solution that could do remote support, patch management and asset management from a single agent, and NinjaOne does it all. The patch management include Microsoft Windows, Office and 3rd party apps.
NinjaOne is amazing
What do you like best about the product?
NinjaOne's ease of use, variety of capabilities, and training and documentation.
What do you dislike about the product?
Sometimes when patching fails due to a dispatch exception, other patches will get stuck behind the failing one...but that might be due to how we have it configured.
What problems is the product solving and how is that benefiting you?
Patching has been a breeze since switching to NinjaOne, our devices are much healthier. Remote support is also super easy and always reliable.
Excellent Business Systems Management tool, combining clear visuals with powerful data to support it
What do you like best about the product?
All in one package - asset list, remote support, one-stop-shop for IT service desks.
What do you dislike about the product?
The extensive feature set makes granular settings, at times, difficult to find.
What problems is the product solving and how is that benefiting you?
Being able to manage a vast IT estate of equipment - visual queues (for example, the "traffic light" system to indicate system patch status etc) is very useful, plus having the traffic light system on the homepage is a very nice "front page" indicator of the health of my estate.
Use and functionality is great, except the reports
What do you like best about the product?
NinjaOne gives me instant, at-a-glance visibility into our entire environment — everything I need is right in front of me without digging through layers of menus. We're currently using it for remote monitoring and management (RMM), endpoint management, and patching — and it's performing exceptionally across all fronts.
The remote access capabilities have been a huge improvement over our previous setup. We used to rely on ScreenConnect, and while it worked well, it didn’t allow us to troubleshoot in the background without interrupting the user. Once NinjaOne rolled out this “behind-the-scenes” remote control functionality, it was a game-changer for our team.
Automation is another strong point. NinjaOne makes it simple to script tasks, and when paired with its policy framework, we can fully automate common provisioning and configuration workflows. For example, imaging a new machine is now as easy as running an MSI installer from our internal web server — NinjaOne handles the rest, from software installation to domain joining and settings configuration.
The SysTray icon is another fantastic feature. During initial imaging, we can use policies to install the specific tools or apps that a machine needs. Once deployed, we simply change the policy, and the SysTray transforms to offer a whole new set of tools for the end user. This includes access to system information, installation of approved software, basic maintenance actions, and — a big plus — the ability for users to submit a support ticket directly from the SysTray. This cuts down on back-and-forth emails and helps streamline issue reporting significantly.
Since switching to NinjaOne, we’ve been able to retire three separate tools. It’s streamlined our operations and reduced both cost and complexity.
The remote access capabilities have been a huge improvement over our previous setup. We used to rely on ScreenConnect, and while it worked well, it didn’t allow us to troubleshoot in the background without interrupting the user. Once NinjaOne rolled out this “behind-the-scenes” remote control functionality, it was a game-changer for our team.
Automation is another strong point. NinjaOne makes it simple to script tasks, and when paired with its policy framework, we can fully automate common provisioning and configuration workflows. For example, imaging a new machine is now as easy as running an MSI installer from our internal web server — NinjaOne handles the rest, from software installation to domain joining and settings configuration.
The SysTray icon is another fantastic feature. During initial imaging, we can use policies to install the specific tools or apps that a machine needs. Once deployed, we simply change the policy, and the SysTray transforms to offer a whole new set of tools for the end user. This includes access to system information, installation of approved software, basic maintenance actions, and — a big plus — the ability for users to submit a support ticket directly from the SysTray. This cuts down on back-and-forth emails and helps streamline issue reporting significantly.
Since switching to NinjaOne, we’ve been able to retire three separate tools. It’s streamlined our operations and reduced both cost and complexity.
What do you dislike about the product?
The reporting feature has been a pain point for us. We've tried multiple times to get the reports set up the way we want, but it's never felt intuitive or straightforward. While we haven’t invested a huge amount of time into learning the reporting engine in depth, our expectation was for something quicker and easier to use — especially for fast, ad-hoc reporting.
Another area we’ve struggled with is hardware detail visibility. While NinjaOne does provide basic hardware info, we often need deeper data — and that level of detail just isn’t there by default. To work around this, we’ve implemented scheduled automation scripts that populate custom fields with the additional hardware information we need. It’s a functional workaround, but it adds unnecessary overhead.
We’ve also run into limitations with user and device permission granularity. Our company has a somewhat unique setup where different roles need different levels of access to machines. For example, our IT support team connects without needing user permission, while Level 1 techs must request it. Additionally, we have supervisors who aren’t part of IT but still need to assist their team members with software or process issues. Currently, there’s no clean way to assign these roles with distinct permissions. Ideally, we’d love to see an option to assign a device to multiple groups and then grant access to those groups on a per-user basis. Right now, we have to give supervisors the same permissions as Level 1 support, which isn’t ideal.
Another area we’ve struggled with is hardware detail visibility. While NinjaOne does provide basic hardware info, we often need deeper data — and that level of detail just isn’t there by default. To work around this, we’ve implemented scheduled automation scripts that populate custom fields with the additional hardware information we need. It’s a functional workaround, but it adds unnecessary overhead.
We’ve also run into limitations with user and device permission granularity. Our company has a somewhat unique setup where different roles need different levels of access to machines. For example, our IT support team connects without needing user permission, while Level 1 techs must request it. Additionally, we have supervisors who aren’t part of IT but still need to assist their team members with software or process issues. Currently, there’s no clean way to assign these roles with distinct permissions. Ideally, we’d love to see an option to assign a device to multiple groups and then grant access to those groups on a per-user basis. Right now, we have to give supervisors the same permissions as Level 1 support, which isn’t ideal.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us consolidate several tools into a single, unified platform. Before switching, we were juggling at least three separate solutions for patch management, imaging, and remote access — which created more complexity and overhead. Now, NinjaOne handles all of that from a centralized dashboard, making our workflow much more efficient.
For patch management, it's reliable and easy to configure at scale. Imaging is streamlined as well — while we still need the OS installed, everything else is automated through policies and scripting. Once a machine is imaged, NinjaOne takes care of software installation, domain configuration, and settings through predefined automations. It saves us a significant amount of time during onboarding.
Remote access has also improved considerably. We now have background access for IT support without disrupting users, and the ability for Level 1 techs to request permission ensures a good balance of access and control. End users benefit too — the SysTray icon allows them to access system info, install approved apps, perform basic maintenance, and even submit support tickets directly. That kind of self-service capability reduces IT load and speeds up support.
Even though we’ve had to build a few workarounds for things like detailed hardware data and more granular access control, the benefits far outweigh the gaps. The fact that we’ve been able to retire multiple tools speaks volumes about NinjaOne’s value to our organization.
For patch management, it's reliable and easy to configure at scale. Imaging is streamlined as well — while we still need the OS installed, everything else is automated through policies and scripting. Once a machine is imaged, NinjaOne takes care of software installation, domain configuration, and settings through predefined automations. It saves us a significant amount of time during onboarding.
Remote access has also improved considerably. We now have background access for IT support without disrupting users, and the ability for Level 1 techs to request permission ensures a good balance of access and control. End users benefit too — the SysTray icon allows them to access system info, install approved apps, perform basic maintenance, and even submit support tickets directly. That kind of self-service capability reduces IT load and speeds up support.
Even though we’ve had to build a few workarounds for things like detailed hardware data and more granular access control, the benefits far outweigh the gaps. The fact that we’ve been able to retire multiple tools speaks volumes about NinjaOne’s value to our organization.
The one stop shop
What do you like best about the product?
I knew I needed a helpdesk solution that was an easy to use one stop shop. I like the fact the system allows us to manage system updates, ticketing, remote user support, and backups from a single interface. Deployment was a breeze and support throughout the process was great. My email and NinjaOne are the first two things I look at everyday.
What do you dislike about the product?
I would like to see integration with more compliance tools and feature to manage Active Directory.
What problems is the product solving and how is that benefiting you?
I was able to address multiple concerns, Ticketing, Endpoint Management, Backups with one solution.
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