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NinjaOne...in a million
What do you like best about the product?
NinjaOne has helped us keep track of inventory, patches, RDP, software and everything else you can think of. We couldn't ask for a better solution!
What do you dislike about the product?
So far what's not to like? We have all the tolls we need and they all work exceptionally well!
What problems is the product solving and how is that benefiting you?
They've helped us solve most of our IT headaches and issues. We especailly love the Splashtop Remote software!
Excellent RMM
What do you like best about the product?
It's incredibly useful to be able to run patching scripts remotely. It saves a ton of time having to schedule remote sessions with a user to do this.
What do you dislike about the product?
It would be nice to be able to remote into a user's computer without having a popup to alert them to what we're doing.
What problems is the product solving and how is that benefiting you?
It's much easier to manage a large group of employees via remote support and patching, as well as quick reference to hardware/software with NinjaOne.
Top Notch Experience
What do you like best about the product?
NinjaOne is the platform you want to gravitate to if you're considering an RMM tool for your MSP. I've trialed all of the heavy hitters and not one is the perfect storm like NinjaOne + Account Managers and reps, etc. I have to give massive shout outs to Joey Kroom, my account manager, and Henry Murillo for both giving me possibly the best experience I could have.
What do you dislike about the product?
This is a tough one. I don't think that there's much that I could say that NinjaOne could improve. Their pricing is excellent, their customer support team is INCREDIBLE - fast, reliable, and always helpful, and honestly, if I had to do it again, I'd do it again and again.
What problems is the product solving and how is that benefiting you?
It's helping me patch the computers that I manage super super quickly. Alerting is also consistent and relatively easy to configure. Having every machine from every client behind a single pane of glass is the only way we can keep this business going the way it is going.
Loads of features, easy to use
What do you like best about the product?
The company listens to their customers and adds requested features. We are able to submit a feature request or vote on existing requests. As a result, there are lots of useful features.
What do you dislike about the product?
Scripting functionality works well, but depends on user knowledge (only certain scripts are provided by Ninja). As a result, I'm learning alot of PowerShell. :)
What problems is the product solving and how is that benefiting you?
Ninja lets us see, at a glance, the health of our systems for a given company or location. It also provides lots of options for remote support of our workstations and servers.
Ninja's powers grow stronger with every release
What do you like best about the product?
Ninja's powers grow stronger with every release. Using NinjaOne's patching, scripting and policies, I can automate onboarding new computers, install software, install printers, remove terminated and stale users, the list goes on. Automations run instantly. You can actually upload an installer file! They have a vibrant Discord community full of responsive Ninja employees and helpful Ninja professionals. They actually listen! NinjaOne is in constant development, actively encouraging users to submit their ideas and requests to be added to the development roadmap. Community events abound and they also have some nice swag! It's the whole package.
What do you dislike about the product?
Development of new features feels slow. I suppose that could be good or bad. Pricing is not transparent and requires a conversation with account manager.
What problems is the product solving and how is that benefiting you?
Onboarding endpoints, installing software, provisioning profiles, installing printers, patching OS, password rotation, cloud file and image backup, monitoring web domains, monitoring IP changes, hardening scores, the list goes on...
NinjaOne helped us take control of our IT Infrastructure
What do you like best about the product?
I like that Ninja is ever expanding its capabilities, taking user input, and have account managers that are easy to contact and knowledgeable. And whenever they don't know the answer right away, they get right on with researching the answer with their engineers.
What do you dislike about the product?
There's very little that we don't like about Ninja. The only minor complaint is that they seem to have a bigger focus on MSPs as opposed to internal IT Depts.
What problems is the product solving and how is that benefiting you?
Ninja helps us keep track of all of our devices and which departments that are assigned to. It allows us to keep all of our devices up to date with Windows and Software Patching. It gives us the ability to detect problems before the end user ever notices, and do a lot of troubleshooting without even needing to remote in, but allows us easy access to remote in when needed. It also has been very helpful having access to the tools such as task scripting and terminal access to the devices to do a lot of troubleshooting, maintenance, and compliance rules tweaked without the end user ever even knowing that work has been done.
Review of NinjaOne
What do you like best about the product?
SImplicity. The interface is all very intuitive. We had to retrain the entire staff from a previous RMM and it was very easy. previously difficult tasks (scripting, remote tools, etc) were difficult to use and or find.
What do you dislike about the product?
Windows Patching and patch reporting could be better but I feel like every RMM fails in this area.
What problems is the product solving and how is that benefiting you?
Again would be it's simplcity. Previously creating scripts for software deployment was a pain. Much simplier with NinjaOne. My techs can do a lot more because it takes less time and experience to do .
recent outage and response
What do you like best about the product?
Response time and customer service and efficiency.
What do you dislike about the product?
So far everything has gone well. Hiccups included they're fast to fix them and relay the issues and resolutions effectively
What problems is the product solving and how is that benefiting you?
Mac agents and security terminal scripts. Most ITs know Macs are a pain to deal with remote wise especially upon first setup of remote agents.
Ninja offers many valuable tools under one roof
What do you like best about the product?
Ninja allows us to manage all of our devices and updates in one software platform. The integrations it offers also makes it one of the best RMM's available.
What do you dislike about the product?
I can't think of any downsides of Ninja. Everything works as advertised.
What problems is the product solving and how is that benefiting you?
Ninja is helping us solve the problem of assisting remote workers. Previsouly nothing was in place to assist anyone who didn't work in the office. It also helps us manage machines updates as nothing was in place before.
Jackie - IS THE BEST
What do you like best about the product?
The account management support is fantastic. We're never left hanging with Jackie or the rest of the Ninja team. We like to believe that Ninja truly cares about our organization!!!! :)
What do you dislike about the product?
There's only one Jackie!
Also it would be great if we could add a scanning event viewer for myself and my team! That would be technically impressive and better. :)
Better Third Party support would be huge
Also it would be great if we could add a scanning event viewer for myself and my team! That would be technically impressive and better. :)
Better Third Party support would be huge
What problems is the product solving and how is that benefiting you?
Quick Support. Networking monitoring and licensing is great. Definitely helps productivity.
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