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Adding features all the time, well supported, and at the right price
What do you like best about the product?
The fact I can actually receive technical support promptly. Bugs identified actually get passed onto the devs to be fixed. Compare this to the last RMM and I suspect I still have tickets which have not be resolved years later.
What do you dislike about the product?
It lacks some features over RMMs which have been around a lot longer, but that gap is closing all the time.
What problems is the product solving and how is that benefiting you?
Visibility of our endpoints and which ones are having issues saves us time. Being able to tell at a glance what percentage of endpoints are unpatched is excellent. Monitoring for specific issues using custom scripting has been a life-saver and allowed sigificant customisation. Automation saves time, and Ninja does that well.
Critical Tool for Proper Management
What do you like best about the product?
Simple, clean interface with powerfull necessary tools to properly manage and monitor health of IT environments.
What do you dislike about the product?
Reports take a bit of work to put together.
What problems is the product solving and how is that benefiting you?
Central patch managment and easy remote assistance
NinjaOne experience
What do you like best about the product?
One of our favorite features has been our account manager. She's always reaching out, keeping us in the loop on developments, and getting us involved with new features and whenever we have a problem she's been very effective at driving quick solutions for us.
What do you dislike about the product?
Search and reporting are not fully featured yet. Biggest example of this is trying to get a report that is searchable and filterable. As an example, we frequently have clients asking for software inventories and there's no good way to get the a sorted/clean version of that data from a client wide view.
What problems is the product solving and how is that benefiting you?
For us, one of the biggest reasons for switching to Ninja from our previous RMM was that it was in active development and that's continued to be well represented by engineering, that they're actively working to create useful solution and build them in at regular intervals. Easily twice a year an update happens that makes our lives a little bit easier.
A Refreshingly Simple RMM Tool that gets the job done
What do you like best about the product?
I love how simple everything is to execute and understand. The interface is straightforward without much clutter allowing you to focus on the things you need to know.
What do you dislike about the product?
We have no current complaints with NinjaOne.
What problems is the product solving and how is that benefiting you?
Keeping track of all the machines under our management and helping us monitor the health and status of our tools on the machines.
This is allowing us to focus more on the business side without having to worry about if our machines are meeting our standards.
This is allowing us to focus more on the business side without having to worry about if our machines are meeting our standards.
Fantastic Device Management
What do you like best about the product?
Ninja makes it easy for me to keep track of the devices our clients use. We love using Ninja remote to give our clients remote access to thier machines and being able to see real time performace data of the workstations is very helpful.
What do you dislike about the product?
Don't really have anything that I can say I dislike.
What problems is the product solving and how is that benefiting you?
NinjaOne is allowing us to easily keep up-to-date on the health of devices that we manage.
Such a useful tool
What do you like best about the product?
Ninja allows me to streamline the tedious parts of my job as well as get good info on the status of my devices
The Ninja Remote is awesome and so much easier to use that competitor products
The Ninja Remote is awesome and so much easier to use that competitor products
What do you dislike about the product?
The login time can be a but slow, and the splashtop streamer takes ages to load
What problems is the product solving and how is that benefiting you?
Helping keep all devices up to date with the latest patches rolling out new software, keeping devices and software up to date.
Excellent!
What do you like best about the product?
It actually works, lots of visibility, which is very helpful.
What do you dislike about the product?
Issues with duplicate devices is often a issue.
What problems is the product solving and how is that benefiting you?
Helps with monitoring our networks
Necessary tool in my arsenal
What do you like best about the product?
Monitoring and alerts to pre-determined end-user workstation and server events. Ninja helps us stay ahead of problems with client machines and helps us maintain 'rockstar' status with them.
What do you dislike about the product?
I am having a hard time finding negatives. Ninja is my 'all day-every day' tool as an MSP.
What problems is the product solving and how is that benefiting you?
Alert notification, backups.
Great support team
What do you like best about the product?
Each time I need support with NinjaRMM I've always been able to reach a live, friendly, and knowledgeable person eager to assist.
What do you dislike about the product?
I believe that your search feature could use some improvement when it comes to creating a custom search, as the results aren't sorted or able to be sorted by organization.
Also, supporting MAC OS devices could use improvement as we are having to use another service such as Addigy to manage those devices.
Also, supporting MAC OS devices could use improvement as we are having to use another service such as Addigy to manage those devices.
What problems is the product solving and how is that benefiting you?
It's great to be able to manage and access machines when other services have failed or aren't responding.
Typical NinjaOne Fan
What do you like best about the product?
Reporting tools and backup solutions are in a easy to find place.
What do you dislike about the product?
No screen capture tool and user login area not detailed.
What problems is the product solving and how is that benefiting you?
Executive and Asset summary reports save me lots of time.
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