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Powerful, User-Friendly Platform with Excellent Ongoing Training
What do you like best about the product?
An easy to use but powerful platform. Always adding to it's functionality and an active ongoing education and training resources. Easy to implement and great customer support.
What do you dislike about the product?
I can't think of anything. Maybe that they don't allow control of backup encryption keys locally.
What problems is the product solving and how is that benefiting you?
As a small business, the addition of extra platforms and services (sometimes at no additional cost) means that I don't always have to sign up for another complementing platform or service.
User-Friendly UI, Seamless Integration, and Outstanding Support
What do you like best about the product?
The user interface is very intuitive and simple to navigate. I appreciate the 24/7 support and the extensive documentation, which have both been helpful in customizing the site for our company. Integration with SentinelOne was straightforward, and deploying it across multiple machines was also a smooth process.
What do you dislike about the product?
Honestly, I have no complaints or issues with NinjaOne.
What problems is the product solving and how is that benefiting you?
At first, our biggest problem was that our previous ticketing system failed completely during our audit period, which was the worst possible timing. After that, we were recommended NinjaOne, and since making the switch, we haven't looked back. The ticketing system is far more intuitive, and I now have access to many more tools to help manage our systems. Features like remote support, automated matching, and system health monitoring have made a real difference. What’s even better is knowing that I’m still not using NinjaOne to its full potential.
Comprehensive RMM with Excellent Support, But Steep Learning Curve
What do you like best about the product?
This is a comprehensive RMM package, supported by an excellent team who help you navigate the many tools and configuration options. Whenever I need assistance, there is always someone available to contact, and I consistently receive helpful responses. Overall, it is a wonderful company.
What do you dislike about the product?
Their system has a fairly steep learning curve, and it took me a while to figure things out by myself. While most features are intuitive, I still wish there were better documentation for certain parts. However, I have noticed that the documentation has improved over the past few months.
What problems is the product solving and how is that benefiting you?
With Ninjas Ticketing System, we have been able to more effectively track and identify recurring issues and pinpoint areas where we face challenges. This has also enabled us to begin implementing a comprehensive system for incident management and tracking.
Effortless Deployment and Time-Saving Policies with NinjaOne
What do you like best about the product?
I like the ease of deployment and daily management. Once in use the ability to quickly and easily deploy software through NinjaOne is amazing. I am just starting to explore policies, which makes it even easier, because once the policy is applied multiple actions can be completed with zero effort, saving a ton of time.
What do you dislike about the product?
Finding some features can take a bit at first. There are ton of features and capabilities, and understanding it all can be a challenge.
What problems is the product solving and how is that benefiting you?
It brings most of my management features in one place and allows for easily deploying software and settings. It also streamlines a ton of audit questions.
All-in-One Platform That Simplifies Everything
What do you like best about the product?
Multiple systems in one platform makes it easy to manage
What do you dislike about the product?
Just started using the platform. No dislikes at the moment
What problems is the product solving and how is that benefiting you?
I'm able to manage our EP, path them, and provide support when needed
User-Friendly Admin Portal, But High Learning Curve for Newcomers
What do you like best about the product?
The admin portal is user-friendly, making it simple to navigate to the sections you need and allowing you to switch between features with ease.
What do you dislike about the product?
If you are new to NinjaOne, you may find that there is a steep learning curve. Providing a more comprehensive onboarding or training session would significantly help new customers make better use of the platform.
What problems is the product solving and how is that benefiting you?
One drawback is the limited availability of MacOS tools and automation. NinjaOne primarily targets PC environments, so if you are responsible for managing a hybrid setup that includes both PCs and Macs, you may find it necessary to supplement NinjaOne with an additional tool. However, it's worth noting that NinjaOne has recently introduced a MacOS MDM, indicating that they are beginning to address this gap.
We're big fans!
What do you like best about the product?
Ninja One has been invaluable for us. My favorite feature is the remote access tool. It has simplified and enhanced our ability to support our clients.
What do you dislike about the product?
No dislikes, just excited for new features such as asset management
What problems is the product solving and how is that benefiting you?
The ease of remote access has made supporting our end users so much easier and better
User-Friendly, Fast Setup, Great Support—But Needs Better Ticketing Automation Guidance
What do you like best about the product?
I love how easy it is to use and it's very user-friendly. Their customer support is great too, and US based. Implementing was fast and we were up and running in just a couple hours. We use it every single day for tickets and device management. Pretty easy to integrate too with other apps and it offers several numbers of different features.
What do you dislike about the product?
I still haven't had an answer from support on how to create weekly automated tickets - not tasks. This feature after all may not be available.
What problems is the product solving and how is that benefiting you?
It has made remote access and managing tickets way more accessible and easy.
More Training Resources
What do you like best about the product?
Ease of Use and how quickly I can get devices up and running with agent installed. The remote access feature is a critical piece for my assisting end users with issues. The Dash board view allows me to quickly review my organizations assets health allowing me to quickly assess what devices may need review/troubleshooting.
What do you dislike about the product?
There isn't enough training available. While I do value the Office Hour meetings, I would really benefit from additional training on scripting and other features that could help make my processes more efficient.
What problems is the product solving and how is that benefiting you?
Patch management and ensuring this process is getting accomplished.
Intuitive, Easy to Use, and Excellent Ticket Integration
What do you like best about the product?
It's really intuitive and easy to use. Remote access works well, and we have some good monitoring by default. Ticket system integration is also excellent. Patching is ok as well ... Some APPS are good to have ..l like asssement and warantys.. lot of good options for the IT STAFF, all centralized on a single portal.
What do you dislike about the product?
Ninja One could be much better in terms of reporting. I find the reports very limited. Another benefit would be the ability to shut down and power on virtual machines in Microsoft's Hyper-V. This would be a huge advantage for all hosting companies, and Ninja could compete with other control panels.
What problems is the product solving and how is that benefiting you?
RMM .. ITSM .. TIcketing.. Incident Manager and IT ASSET
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