We use the solution to monitor the client’s computers and to support computers in small offices.
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Powerful, flexible, more to it than meets the eye, has helped our business tremendously
What do you like best about the product?
easy to use extensible user interface. single pane of glass.
integrated remote monitoring, management, ticketing, backup, and more.
integrated remote monitoring, management, ticketing, backup, and more.
What do you dislike about the product?
doesn't natively support integration with malwarebytes oneview anti-virus
their native remote access agent doesn't support remote printing (client needs, not us)
their native remote access agent doesn't support remote printing (client needs, not us)
What problems is the product solving and how is that benefiting you?
having awareness of client endpoints without getting on them or asking the clients.
enabling clients to have remote access to their own endpoints (WFH, etc).
enabling clients to have remote access to their own endpoints (WFH, etc).
NinjaONE for a reason
What do you like best about the product?
NinjaOne has streamlined several of my daily tasks as a system administrator. We have incorporated it into our group policy, allowing it to install simply by rebooting our pc's, making mass deployment a breeze. We use it everyday as it can monitor all of the systems in our network. Whenever we find ourselves at a loss, the support team is quick to answer as well, which has been heaven sent more than once.
What do you dislike about the product?
There are certain aspects regarding deploying scripts and batch files that can be steep learning for beginners.
What problems is the product solving and how is that benefiting you?
Remote monitoring,support and maintenenance. It has made working from my office infinitely simpler.
The absolute best RMM system
What do you like best about the product?
Having used NinjaOne for about 5 years now, I can safely say it is one of the most valuable systems that I use and has saved me a lot of time managing systems. It was very easy to initially setup, with several client deployment options available. The integration with Bitdefender Gravityzone is a breeze, an no longer requires me to sign into two different consoles to get an overview of our antivirus status. I use NinjaOne everyday mainly for remote control of systems, but also use it a lot for script deployment and health management of computers/servers.
I have used several other RMM systems in the past, but none were as intuitive or easy to use as Ninja. I appreciate that new features have been continually added and they have a great product roadmap, where you can see the status of already requested features and be able to submit your own requests. There have been a lot of great improvements over the years, like ticketing, backups, documentation, and more granular patch control just to name a few. I haven't run into any recent issues, but in the past their support has been quick to respond and resolve my requests.
I have used several other RMM systems in the past, but none were as intuitive or easy to use as Ninja. I appreciate that new features have been continually added and they have a great product roadmap, where you can see the status of already requested features and be able to submit your own requests. There have been a lot of great improvements over the years, like ticketing, backups, documentation, and more granular patch control just to name a few. I haven't run into any recent issues, but in the past their support has been quick to respond and resolve my requests.
What do you dislike about the product?
There are not really any downsides, the few greivences I could think of, I realized were things I hadn't got around to setting up or configuring within Ninja, and not necessary NinjaOne's fault (like not setting up auto approvals for certain software or os patch types or changing the alert thresholds). Not that I would necessary take advantage of this, but it would be nice to a see a self hosted option.
What problems is the product solving and how is that benefiting you?
The biggest items are remote control, patch management, and automation. Patch management with NinjaOne is a big time saver, especially with the addition of software patching. I have also found myself utilizing NinjaOne's automation and task feature a lot, it has helped tremendously both with servers and desktops. Ninja also gives us the ability to have automations run at key moments, like startup, logon/logon off, scheduled or adhoc.
Awesome Application!
What do you like best about the product?
I love how they are always adding new tools and they listen to their customers needs. The most important thing for me, (since I am a one person team) is customer supprt, and they are always there to help. My account manager often reaches out to me to see if there is anything they can help with. They have monthly meetings to go over all of the new features and how to use them. During these meetings they have Q&A with one of their engineers which is extremely helpful for one off situations. This year they updated the "install application" tool which is super helpful for remotely installing software that my users need, or applying updates to the software that they already have. All around awesome product, extremely easy to understand and use. Takes a lot of manual work out of the picture with their automations and templates that you can go off of.
What do you dislike about the product?
I don't have anything that I dislike about NinjaOne.
What problems is the product solving and how is that benefiting you?
With NinjaOne I am able to automate almost all of my IT services. I created an "image" that I can siltenlty deploy to all of my machines, and patch/update all machines at a time that works for my employees. We also gained an antivirus solution when adding NinjaOne that we did not have before. NinjaOne provides me with peace of mind. I am able to keep track of all of my assets in one location. I can remote into my users computers now to assist them with their needs. This is most helpful with new hires. We work in a hybrid environment so it is extremely convenient to be able to assist my users from anywhere. NinjaOne understands the concept of "one pane of glass" so I am able to handle multiple things from one application, rather than having to navigate back and forth between multiple. Manual management of software updates.
Continues to impress and always adding features
What do you like best about the product?
You can group devices by policy and drill down to what you need quickly. The second best feature are the automation tools provided.
What do you dislike about the product?
When users open tickets they come into the system as contacts. There is not away to migrate them to users.
What problems is the product solving and how is that benefiting you?
Inventory of my assets and visabality of the enviorment
NinjaOne is awesome!
What do you like best about the product?
Patch management for both operating systems and software has been invaluable to our environment. Its easy, intuitive, and fully automated with minimal backend configuration. The prepopulated script library has also been great to browse and utilize.
What do you dislike about the product?
At the onset, the alerts and notifications got a little out of hand; however fine tuning that isn't difficult at all.
What problems is the product solving and how is that benefiting you?
This most annoying thing to manage prior to implementing NinjaOne was WSUS; NinjaOne not only replaces this technology, but creates a far better user experience. A few clicks and drop down menus and my endpoint patching is fully automated.
Super glad we found this!
What do you like best about the product?
I have several things I like including the set up was super easy, implementation took minimal effort, and the product has a small footprint that our users don't even notice. I use it every hour of every day and push out patches, remote access, and monitor issues before our users even call. Their support team was super helpful getting us set up and going. Highly recommend this product.
What do you dislike about the product?
I haven't found much to dislike yet. I don't use 100% of the features yet but I like what we do use.
What problems is the product solving and how is that benefiting you?
Keeping our workstations up to date with OS and the 3rd party products we use daily. I typically don't even have to leave my desk and I am now going to try to automate most of the things I do manually. Huge time saver over what we used to have.
Helps to monitor my client’s computers and support computers, but UI needs improvement
What is our primary use case?
What is most valuable?
The most relevant feature is the monitoring, which provides built-in tools for sending commands. The TeamViewer bot option also works well as part of the scripting. NinjaOne has had some initial issues with the remote connection. NinjaOne is the cheapest way to connect to Azure remotely because a TeamViewer subscription for a year is far more expensive.
What needs improvement?
The graphical user interface could be improved. It is not very pleasant to look at, and it can make the experience of setting up and monitoring computers all day boring. The interface could be more user-friendly and visually appealing. For example, when I look at the PeerOS interface, it has changed a lot over time. It is now much more user-friendly and visually appealing. I am tempted to switch to PeerOS because of its interface. However, NinjaOne is better in terms of usability and features.
For how long have I used the solution?
I have been using NinjaOne for four years. We are using the latest version of the solution.
What do I think about the stability of the solution?
The product is highly stable. There were no logging and remote connection issues. Everything works as it should. Sometimes, when I send a command to a remote computer, I don't know whether the command is taking effect. This is an issue for me sometimes on Teamviewer. The command is executed on my side but not on the client side.
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
Scalability is excellent because it is sold per device. When you sign up, they give you x number of users, and you have to buy into a certain number of devices. For example, I had to buy 50 devices when I signed up. If you exceed 50 devices, then there's another tier.
The downside is that it can be costly if you only come in with 10 computers. For example, if you want to use NinjaOne but only have 10 computers, you must sign up for 50 computers.
There are 25 computers connected to this solution.
I rate the solution’s scalability an eight out of ten.
Which solution did I use previously and why did I switch?
I used TeamViewer for core remote monitoring, but it was expensive. I wasn't aware of remote monitoring, and all the IT specialists were changing. I did a lot of on-site support and credentialing with customers who paid me a retainer. Before SolarWinds took over, they were doing roadshows in the country, and that's how I got exposed to the managed services model and how the market had been changing. The pricing model was insane at the time. They've adjusted their pricing models to be more affordable now.
How was the initial setup?
The initial setup is straightforward. There's nothing complicated about setting up NinjaOne. You can either tell them whether you want an agent for a specific company, or you can set up the companies first and then add agents to them. Whichever way you choose, it's pretty easy. I've had no issues and haven't dealt with support at Ninja.
What's my experience with pricing, setup cost, and licensing?
I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive.
What other advice do I have?
If you are new to the MSP space and need an easy-to-set-up that can grow with your business and licensing, NinjaOne is an excellent option.
There is a concern about the slow UI. There is no clear visibility on whether a command is being issued by the user or the client, which takes longer than expected.
Overall, I rate the solution a seven out of ten.
Connectwise Automate Refugee
What do you like best about the product?
The NinjaOne team has put in a lot of effort to make the platform effcient and robust like some other platforms. We love how quickly we can get tasks done within the platform which increases our team's productivity. We also appreciate their public roadmap and ability to submit ideas for the community to vote on. We really enjoy the new Patching Dashboard they released which gives a great at a glance overview of the fleet so we can perform actions on endpoints that might have had issues. NinjaOne also has an unbeliebable community who are always coming up with great ideas they share with the community and are also extremely helpful.
What do you dislike about the product?
We wouldn't say we dislike anything about NinjaOne so far but i'm sure everyone who utilizes any platform wishes that we could get all the great and fancy updates quicker to help MSPs with their day-today but that's NOT to say they don't pump out great and quality features quickly at all.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving out endpoint and patch management problems and they are solving by providing a great platform to solve those issues.
The UX and reliability I expect in a professional system
What do you like best about the product?
On the RMM side, I love the actual choices in remote management, all of which are good, and all of which work wonderfully. I also love the ticketing aspect which combined helps me troubleshoot and solve a users issues because I can connect directly to their device from within the ticket.
It's a much more robust system then it lets on to be, and I'm sure there are still features I'm not taking advantage of that I should be.
It's a much more robust system then it lets on to be, and I'm sure there are still features I'm not taking advantage of that I should be.
What do you dislike about the product?
My one caveat with liking this sytem 100% is that tiny little issue that I consider to actually be super critical to making this the perfect system as is, and that's having the ability to customize the sys tray help desk form with a drop down menu of options for a subject rather than leaving it open, and then being able to use that to route tickets to specific agents. That's the only thing missing.
What problems is the product solving and how is that benefiting you?
Ticketing, troubleshooting, remote management and monitoring, and all of it under one roof.
This is what I want in a system that allows me to manage multiple sites, multiple clients.
This is what I want in a system that allows me to manage multiple sites, multiple clients.
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