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Great products that work well together!
What do you like best about the product?
Everything really. We can see so much data on devices, files, software, all real time. The support at Ninja has been outstanding when the rare issue arises. Upon deploying the ticketing platform, we had some hiccups that a simple support ticket took care of the issues. It was quick and efficient and I knew I was working with a coherent person on the other side right away. The commands that can be sent have endless possibilities on what they can be used for, as they can be written from scratch or pulled from the dojo. The ease of use is really great as well, we train interns on using it all the time! Bundling everything into one really makes our lives easier on the Help Desk.
What do you dislike about the product?
Not much really, it does a great job of patch managment and so much more. If we do have anything we don't like, we have submitted ideas that have been put in production.
What problems is the product solving and how is that benefiting you?
It is solving so much leg work on the actual laptops being deployed when they come in new. We can simply do a base image, add the proper batch files and scripts (in two clicks) and sit back and wait for the magic to happen. We can check and see anything regarding that machine all in one stop. We have it on every one of our computers and use it for many different ways of managing them. One of the many cool features baked in natively is storing bitlocker keys. It has saved us a few times from telling folks their files are all gone! Any device info that we want to gather to diagnose we can do so without even contacting the end user.
Easy to use and understand.
What do you like best about the product?
Love the ticketing and dashboard tabs. Easy to understand.
What do you dislike about the product?
Hard to find the checklists, but other than that its been great.
What problems is the product solving and how is that benefiting you?
Ninja is helping me keep track of all workstatiosn, laptops and VMs.
Best RRM tool on the market
What do you like best about the product?
Ninja One is a great tool for any IT department or MSP. It allows you to easier work with your machines both workstations and servers.
Support is super quick and is able to resolve issues in a timely manner.
We use this tool daily, helps us manage our entire department.
Implementation is key to a tool like this. Ninja does a great job to help onboard.
Support is super quick and is able to resolve issues in a timely manner.
We use this tool daily, helps us manage our entire department.
Implementation is key to a tool like this. Ninja does a great job to help onboard.
What do you dislike about the product?
It is missing a few features but they are working to get these features added or at least get it on the roadmap.
Integration are limited at this time, but Ninja team are very willing to listen and make integrations happen.
Integration are limited at this time, but Ninja team are very willing to listen and make integrations happen.
What problems is the product solving and how is that benefiting you?
Helping us collect tickets and maintain our systems all in a single pane of glass.
Cost-effective tool that delivers necessary functions for the IT Ops team
What do you like best about the product?
It's very easy and reliable to deploy. Its custom management of Windows updates works great. The Splashtop integration to handle remote desktop + the built-in SSH access provide an excellent tool for support & troubleshooting. And it's cost effective -- priced fairly for the value provided.
What do you dislike about the product?
There's a good amount of selling to get onto other modules of Ninja that we just don't need. I'm happy with the value I get from Ninja as-is.
What problems is the product solving and how is that benefiting you?
Remote support so we don't need to rely on Zoom to share desktop with someone. Remote SSH so we can heal endpoint issues without interrupting the user's work.
Simplified management of our IT Systems in one location.
What do you like best about the product?
It has made the overall management of our systems far easier, as all the information and management tools are all in one location rather than in separate systems like we had before.
It's easy to set up - just create an account, then download and install the agent on your devices, configure the relevant policies and you're off.
We use it every day and there are plenty of features right out of the box and planned (see their future roadmap).
Customer support has been second to none, and you usually get a response within a couple of hours.
It's easy to set up - just create an account, then download and install the agent on your devices, configure the relevant policies and you're off.
We use it every day and there are plenty of features right out of the box and planned (see their future roadmap).
Customer support has been second to none, and you usually get a response within a couple of hours.
What do you dislike about the product?
The overall navigation of the web GUI has been a bit tricky to get familiar with initially, but once you know your way around it's fine.
What problems is the product solving and how is that benefiting you?
Previously, we had all of the functions of NinjaOne in a few separate systems, which meant multiple agents, multiple systems which required updates frequently and occassionally misinformation due to configuration changes.
Ninja has alleviated that by just having the one agent and all the tools we need in one location.
Ninja has alleviated that by just having the one agent and all the tools we need in one location.
A good RMM system with a high diversity of management and deployment availability
What do you like best about the product?
Endpoint is not duplicated after re-register on the Dashboard
What do you dislike about the product?
Legacy messages: NinjaOne only allows communication with the user while remoting to the machine, so we can't review the chat after the remote session ends and the user can't communicate with us when we are not in a remote session.
What problems is the product solving and how is that benefiting you?
Endpoints is not duplicated after re-register on the Dashboard
OS and Software Patches Management easy to use
OS and Software Patches Management easy to use
NinjaOne Userfriendly
What do you like best about the product?
NinjaRMM or NinjaOne is known for its remote monitoring and management capabilities, which allow us to monitor and manage our devices efficiently. Some excellent features include real-time alerts, easy-to-make automation, and a user-friendly interface.
What do you dislike about the product?
Not really a disadvantage but native support for remote device wipe/lock for both Windows/Mac is an excellent feature to have.
What problems is the product solving and how is that benefiting you?
It helps us monitor the active devices in our Organization. Perform Audit on devices and patch management
Perfect for RMM requirements
What do you like best about the product?
Ninja has been an absolute dream to our business. We are a MSP and it has been really straight forward to implement and roll out for our staff. We have a great relationship with our account manager and often refer to their online Dojo if we need anything else. We use the system daily to help support our clients. It has all the functionality we require but also has a really comprehensive API so is able to forward the tickets through to our bespoke management system. Iur account Manager Madeleine is on hand whenever we need and has helped to make suggestions that will improve our day to day. Overall, really impressed.
What do you dislike about the product?
We are yet to find any issues with the software.
What problems is the product solving and how is that benefiting you?
This allows us, as a MSP, to monitor and remotely support our clients.
NinjaOne RMM is a Game-Changer for IT Management
What do you like best about the product?
NinjaOne is an outstanding remote monitoring and management solution that combines ease of use, powerful automation, and reliable remote access into one seamless platform. The friendly interface makes IT management effortless. Robust automation tools help streamline patching, scripting, and maintenance tasks. The real-time monitoring and alerting system ensures proactive issue resolution, and its Connectwise Control intergation make remote troubleshooting a breeze. With responsive customer support and continuous improvements, NinjaOne stands out as a top-tier choice for IT professionals and MSPs looking to enhance efficiency and control over their IT assets. Highly recommended!
What do you dislike about the product?
A dedicated desktop client for Microsofrt Windows would be a great addition to NinjaOne, providing non-web method for accessing the platform. Having a native app could enhance performance, allow for quicker access to key features, and improve workflow efficiency for IT professionals.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped me provide an automated patch management solution for Microsoft Windows endpoints, ensuring the latest updates are always installed. I recently started using the cloud server backup feature and it has helped us keep our internal systems backed up in the event of a virtual disaster.
Very impressed with NinjaOne, the community and the support. All are top notch.
What do you like best about the product?
Ability to remediate devices with out-of-date updates. Easy to onboard new devices. Ability to submit and vote on feature requests. The NinjaOne teams is very responsive to user input.
What do you dislike about the product?
Some modules lack some features. None are deal breakers. Also, I understand they are on the roadmap.
What problems is the product solving and how is that benefiting you?
Staying on top of security and 3rd party updates. Keeps unpatched devices from "falling through the cracks".
Keeping IT asset inventory. No more spreadsheets!
Keeping IT asset inventory. No more spreadsheets!
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