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Ninja Review
What do you like best about the product?
I like the install process, very streamlined. Easy to manage computers in the web interface. Easy to navigate and find by computer name or user.
What do you dislike about the product?
If Ninja doesn't re-connect, the Services need to be manually restarted on computers. Delay when sending messages through the chat capability.
What problems is the product solving and how is that benefiting you?
Able to be hands on with users when they are having issues or able to remotely asisst when new users are onboarded.
IT analyst uses Ninja daily
What do you like best about the product?
Fast and easy to connect to user devices. Provides good detail about machines.
What do you dislike about the product?
service occasionally fails or is stopped and only a reboot seems to restore it. Cannot uninstall and reinstall easily.
What problems is the product solving and how is that benefiting you?
remotely assisting users.
Good with a data reporting a challange
What do you like best about the product?
Internal PC details. HDD status, network status, etc
What do you dislike about the product?
Unable to install client without admin rights meaning you cant start a guest session if user does not have admin rights. Reporting is only in PDF form unability to maniuplate and sort data for analysis. chat between interface and client takes too long for messages on client side to appear. Dont use at all, use notepad instead.
What problems is the product solving and how is that benefiting you?
hard drive degradation reporting is very helpful. Before we had no way of knowing until the PC was down.
Great RMM for medium-sized business
What do you like best about the product?
The ability to restrict uninstall capabilities and detecting duplicate serials is very nice so that when a machine is re-imaged, it does not create a duplicate entry. They continue to advance their feature set with minimal performance issues.
What do you dislike about the product?
no screenshots available to view without logging into the remote machine. I am also not a fan of the installer file name changing with every version upgrade.
What problems is the product solving and how is that benefiting you?
The ability to log into machines and assist users with problems.
NinjaOne Experience
What do you like best about the product?
RMM capabilities and patch management capabilities
What do you dislike about the product?
scripting is a little hard to do. still learning this.
What problems is the product solving and how is that benefiting you?
the biggest problem solved is ensuring our customers are up-to-date with the latest security and OS patches.
Excellent Windows management system
What do you like best about the product?
Ninja has helped us to save a lot of time by automating our processes in endpoint management. We use it for scheduled Windows updates, automated software installation and remote management. It has taken the place of using many tasks from the domain controllers to manage the endpoint computers. The interface is clean and easy to use. It has saved valuable time!
It now has a ticketing system that allows us to track tasks and problems. This allows for better insight as to how we can increase out IT department efficiency.
It now has a ticketing system that allows us to track tasks and problems. This allows for better insight as to how we can increase out IT department efficiency.
What do you dislike about the product?
The platform is so easy to use, there's really not anything I dislike about using it. It has helped our department gain needed time to dedicate to other tasks.
What problems is the product solving and how is that benefiting you?
Our staff has been able to dedicate time otherwise spent on patch management and software installation to other tasks that require attention. We can push out an emergency patch if needed quickly and efficiently.
It's a great technical management software, my support department is delighted.
What do you like best about the product?
Total and integrated management of my client's IT infrastructure, and access to technical support and everything I need very quickly and effectively through my Account Manager Victorio.
What do you dislike about the product?
To give a downside, being able to chat with the users of the devices just like I did with TeamViewer directly.
What problems is the product solving and how is that benefiting you?
I haven't had any problems, it has all been a lack of learning but everything has been resolved by my account manager and by Wladimir as a technician.
Good expirience with Ninja One solution
What do you like best about the product?
Centralized management of organizations and devices. I would like to praise the best account manager we have (Victorio Terzzoli).
What do you dislike about the product?
All the options that NinjaOne offers and that I have tried so far are ok for me
What problems is the product solving and how is that benefiting you?
Easier handling for end users
Easy to use RMM
What do you like best about the product?
Easy to setup and use. Good help guides. The system is intuitive.
What do you dislike about the product?
Probably the only thing would be the pricing. I realise that Ninja is pretty competitve but if the product was cheaper we could either the savings onto clients or make more margin.
What problems is the product solving and how is that benefiting you?
Managing clients assets and ensuring things like updates are installed in an automated fashion. It saves us time for deploying updates and machine changes. The report allows us to generate information quickly on clients assets.
Best tool that i've used to manage and support my clients
What do you like best about the product?
What I liked best about NinjaOne was that it was easy to get up and running. The onboarding process and support are amazing. Patching and monitoring devices have never been so easy. The integrations with Teamviewer, Sentinel One, and other applications are very easy to integrate.
NinjaOne's support is supper, with fast responses from their support team. Any issues I've had, which have been very few, were resolved quickly.
We use NinjaOne daily to monitor and support our client devices. It has everything we need and more to deliver services to our clients.
NinjaOne's support is supper, with fast responses from their support team. Any issues I've had, which have been very few, were resolved quickly.
We use NinjaOne daily to monitor and support our client devices. It has everything we need and more to deliver services to our clients.
What do you dislike about the product?
There is nothing i dislike about NinjaOne, its been great platform so far.
What problems is the product solving and how is that benefiting you?
NinjaOne streamlined our process for providing monitoring, patching, and end-point protection of our client's devices. After years of using another platform, NinjaOne solved issues around the delivery of services, service pricing, and of course great integration with other 3rd party applications.
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