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Best RMM Tool!
What do you like best about the product?
The corporate team dedicated a substantial amount of time to thoroughly evaluating NinjaOne and its competitors. Once the decision was made, we were assigned a Sr. Account Manager and an onboarding Technical Team. Saddie and the technical team proved to be exceptionally helpful, knowledgeable, and approachable throughout the process. Transitioning from our previous RMM was seamless, thanks to meticulous preparation and the exceptional customer support provided by Saddie and the entire team from start to finish. The product itself is not only intuitive but also easy to learn, boasting a plethora of features that significantly enhance our technicians' efficiency in supporting our customers on a daily basis. Undoubtedly, this decision to switch has been our best move yet!
What do you dislike about the product?
None because we have a great partnership with NinjaOne and any issues they always resolve or resolve in feature updates.
What problems is the product solving and how is that benefiting you?
The ease of use by the technicians. NinjaOne has helped them to be more efficient and in turn, giving them more time to support our customers.
Clean and quick, big upgrade from our previous RMM
What do you like best about the product?
The UI speed and feature set is great, remote access tools are very powerful and clean.
What do you dislike about the product?
The documentation module is a bit lacking, but it is in Beta. Some missing features that would be great (internal KB, for one).
What problems is the product solving and how is that benefiting you?
We had been on Syncro for several years and the updating/patching/support tools were constantly a frustration point. We finally gave up and jumped to Ninja and the product has been much more reliable at patch management.
The interface is lacking.
What do you like best about the product?
It's multi-monitor support. The ease of install.
What do you dislike about the product?
It's organization. How it displays assets, its lack of being able to see a top-down for the client. Being able to search by user. It just feels like a toy version of an RMM.
What problems is the product solving and how is that benefiting you?
It's not really. I would have stuck with our previous RMM.
Solid Product for an MSP Starting Out or Experienced
What do you like best about the product?
Ninja's detail level about a system and inclusiveness of varied number of tools to do more.
What do you dislike about the product?
Scheduled tasks and grouping of those tasks can have issues.
What problems is the product solving and how is that benefiting you?
Workstation analysis organization and ability to manage all endpoints at once
Product does what it describes with an ease of use.
What do you like best about the product?
Easy no non-sense migration. We were up and running within days.
What do you dislike about the product?
Interface is a bit confusing at first. Could be more intuitive.
What problems is the product solving and how is that benefiting you?
Patching delays with previous products.
I've found NinjaRMM a very capable and intuitive system!
What do you like best about the product?
Very clean interface with a lot of tools available on the backend, including scripting.
What do you dislike about the product?
I would love to see a file transfer tool that you could use without actually remoting into the computer, kind of like an FTP client.
What problems is the product solving and how is that benefiting you?
It's making it very easy to aggregate endpoints and manage them in an efficient manner.
Solid tools and organized information
What do you like best about the product?
The RMM tools that are available to you are great and quick to use. When adding tools to client machines, it appears in the Control panel in minutes, where we used to wait hours. This makes integrating monitoring tools into the client's site very quick and able to start pulling data for reporting.
What do you dislike about the product?
The only thing is I want more customization in reporting, but still has plenty to keep me busy for a while.
What problems is the product solving and how is that benefiting you?
NinjaOne has a large feature set that covers a lot of items we need access to better service our customers and keeps our customers happy and productive. And them staying productive keeps people happy and professional relations intact.
A Managed Service Providers Dream
What do you like best about the product?
Here are six positive things about NinjaOne RMM software:
1) User-Friendly Interface
2) Comprehensive Monitioring and Alerting
3) Automation and Scripting
4) Patch Management
5) Remote Access and Control
6) Customer Service
Overall, NinjaOne RMM software offers a user-friendly experience, powerful monitoring capabilities, automation tools, patch management, and remote access features that can greatly enhance IT professionals' ability to manage and support their clients' IT infrastructure effectively.
1) User-Friendly Interface
2) Comprehensive Monitioring and Alerting
3) Automation and Scripting
4) Patch Management
5) Remote Access and Control
6) Customer Service
Overall, NinjaOne RMM software offers a user-friendly experience, powerful monitoring capabilities, automation tools, patch management, and remote access features that can greatly enhance IT professionals' ability to manage and support their clients' IT infrastructure effectively.
What do you dislike about the product?
Currently no native PSA integration.
Application/Software deployment
Custom Reporting is limited
Application/Software deployment
Custom Reporting is limited
What problems is the product solving and how is that benefiting you?
Deliver a cost-effective centralized management solution for overseeing a diverse range of devices, including those running Windows, macOS, Linux, iOS, and Android operating systems.
NinjaOne, A Great Service
What do you like best about the product?
NinjaOne has allowed us to accellerate our adoption of cyber security programs at a record pace though automated patch management.
What do you dislike about the product?
This is more of a feature request: As a remote company, the ability to securly onboard new employees through automated installing of programs would be of great help. Intune allows for such a process directly from partnered computer companies.
What problems is the product solving and how is that benefiting you?
NinjaOne allowed us to ensure our patch management and end point monitoring program was vastly more efficient. Our previous process was very labor intensive.
Great product for remote monitoring
What do you like best about the product?
Allows for quick analytics on all computers that are in the network.
What do you dislike about the product?
It can be slow at times when connectting remotely.
What problems is the product solving and how is that benefiting you?
Quick and easy help desk resolutions
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