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Extended Team
What do you like best about the product?
What we like best about the Ninja team is they feel like an extension of our own team! The Ninja Team understands what a sense of urgency is as well!
What do you dislike about the product?
"Device Down" condition needs some work. The condition only allows you to set one specific time before a ticket will be created. During the day from 9-5, I would like to know when a server goes down immediately. I would like to be able to set the condition for 1 minute. After hours, I would like to be able to set another condition for this trigger. Possibly 30 minutes.This way we are not getting tickets for server reboots, maintenance, etc during the evening.
What problems is the product solving and how is that benefiting you?
The number one business problem we are solving is automation. Benefits, I can go on and on. Ninja provides an accurate alerting system that integrates with ConnectWise. Another huge benefit is the partnership Ninja has with Shadow Protect and Webroot. We use both products and save a considerble amount of money.
ninja software work beyond what i expected
What do you like best about the product?
I can set it up to run all my maint for me the reporting is ease to under stand
tech support is the best I have had with any RMM tool I have used
tech support is the best I have had with any RMM tool I have used
What do you dislike about the product?
has nothing bad to say the service is work so far the way I want it to work
What problems is the product solving and how is that benefiting you?
keep my clients computers healthy and up to date and solving problums befor they happen
An MSP's Best Friend With An Actually Good UI/UX
What do you like best about the product?
Easy-to-use interface that puts user-experience and design first. You can tell that it is well thought out stands far and above the UX of many of the competitors on the market. I have tried competitors like Atera who are great price-wise, but it is clear that their focus is on features and getting them out the door quickly. NinjaRMM focuses more on refining the product, creating a great User Experience, and really thinking through deep integrations. I am excited for the future of the product as it grows.
What do you dislike about the product?
I do wish it integrated with some more robust solutions like Zapier which would go a long way. In addition, it would be great if it had integrations with Help Desks like Help Scout and invoicing software like Harvest and QBO. Some competitors have much more integrated on the help desk front. Much of this would be greatly improved by integrating with something like Zapier though. Mac management could be improved as well, though, it was explained that it is now a large focus.
What problems is the product solving and how is that benefiting you?
Monitoring computers for clients and managing computers through the use of remote actions as well as TeamViewer and other remote desktop features. We have been able to manage dozens of computers for clients and push out patches and monitor them so that the client feels protected.
Recommendations to others considering the product:
If you are looking for an RMM that is cloud-first and fully featured with a great development team behind it, NinjaRMM is a no-brainer. It has some limitations but they seem to be going in the right direction and they are constantly adding to the software.
NinjaRMM - Easy & Intuitive User Interface
What do you like best about the product?
I really like the universal search bar to look for devices easily and integration with the current suite of programs (i.e. TeamViewer)
What do you dislike about the product?
There really is not a dislike that I have as of the writing of this review.
What problems is the product solving and how is that benefiting you?
The business problems I am solving now are reporting, easy to find logs, activity stream on right hand side of each devices.
Recommendations to others considering the product:
The suite of integrated programs/apps, remote access capabilities, and ease of use are my recommendations
ninjaRMM slices through the competition
What do you like best about the product?
We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.
What do you dislike about the product?
Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.
What problems is the product solving and how is that benefiting you?
Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime.
Recommendations to others considering the product:
There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership is experienced and driven to be the leader in the RMM space.
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