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Somewhat reliable RMM solution for small-mid sized Organizations.
What do you like best about the product?
- Remote Tools such as registry, File Explorer, & the Command Prompt.
- How quick the end devices communicate to the console via the agent.
- Scripts Native & Custom very easy to deploy & manage.
- How quick the end devices communicate to the console via the agent.
- Scripts Native & Custom very easy to deploy & manage.
What do you dislike about the product?
- Remote Desktop tools such as TeamViewer that we use through Ninja is spotty/has its issues like most remote desktop tools.
- 3PP needs further build out as far as applications supported.
- Ticketing system was horrendous which is why we no longer use it.
- 3PP needs further build out as far as applications supported.
- Ticketing system was horrendous which is why we no longer use it.
What problems is the product solving and how is that benefiting you?
- Remote Tools like File Explorer, Command Prompt, etc. are extremely helpful for "silently" helping users.
- Patch Management for 3PP is alright, supports some of the apps we deploy.
- Beneficial to be able to see each users systems resource consumption, system services, etc. for an overview before troubleshooting potential issues on a device.
- We use it as our Remote Desktop support tool, currently TeamViewer which has let us down a bit but looking forward to the Ninja Remote desktop beta.
- Patch Management for 3PP is alright, supports some of the apps we deploy.
- Beneficial to be able to see each users systems resource consumption, system services, etc. for an overview before troubleshooting potential issues on a device.
- We use it as our Remote Desktop support tool, currently TeamViewer which has let us down a bit but looking forward to the Ninja Remote desktop beta.
Mostly good, wish some concerns/fixes happened faster
What do you like best about the product?
What it is used for, automation and monitoring
What do you dislike about the product?
Patching. It's not just Ninja I understand but it is the number one thing we sell/use it for so when we have to manually do so much patch work still, it eats on the value.
What problems is the product solving and how is that benefiting you?
Keeping a 2 person company in line with 900+ endpoints
Great RMM with low overhead and simple managment
What do you like best about the product?
I transistion from another RMM solution that was much more complicated to set up and maintain. Ninja's support staff have been knowledgeable and friendly during the tranistion, I have included all current offerings and find them all sutable. As my MSP lives in the RMM using it daily the simplicity of the UI was increadibly important.
What do you dislike about the product?
So far, the only thing that I am struglling with is setting thresholds for reportable events. It would be nice to be able to only trigger a notification in some cases after x number of failures. expecally failed log in attempts, we all mistype our passwords from time to time.
What problems is the product solving and how is that benefiting you?
The largest issue with my former RMM partner was the complexity of the user interface and set up. NinjaOne addresses this with a clean ui that gives you the information that you need and access to all your tools with a minimum of clicks, Reporting has been a help in creating worklists where you have the ability to click into the machine to actually do the work needed. This helps make my day more effeicent so I can move on to other pressing matters quicker.
Excellent software
What do you like best about the product?
I like how all the scripts and the easiness of logging into the end users computer. The implementation is great. I use this software everyday. I have about over 350 + end users. It is an easy program to intergrate updates and push scripts to the users. I also love the custmer support .
What do you dislike about the product?
nothing so far. You have to put in your own scripts.
What problems is the product solving and how is that benefiting you?
Contecting with the end user to see what they are seeing.
A simple tool in a complicated world.
What do you like best about the product?
The system has alot of features that turn complicatied tasks into easily managed chunks. We use the system daily and are able to add new systems easily.
What do you dislike about the product?
I have yet to find anything to complain about. Ninja has been very helpful to my position in my company.
What problems is the product solving and how is that benefiting you?
We use the system to monitor multiple companys devices, we are able to use the tools through the system to prevent problems or solve problem when they arise.
NinjaOne has compacted my work day into one window.
What do you like best about the product?
Remote access with a click, application updates simplified, backups turned on with 3 clicks, organization of organizations, custom scripting and running with 2 clicks, daily or weekly policies without having to check on them.
What do you dislike about the product?
Unable to mass push software updates that failed. Backups do not always work, and server backups will take you forever to get.
What problems is the product solving and how is that benefiting you?
All of the tools that normally took 3-4 services in one spot, and growing.
NinaRMM is the perfect RMM solution in our company
What do you like best about the product?
We can manage all our 250+ devices in one envoirment from all over the place this helps us a lot.
What do you dislike about the product?
nothing, everything is really good and cool about ninarmm
What problems is the product solving and how is that benefiting you?
Scripting and automation
We are an MSP
What do you like best about the product?
Easy to use. Reliable. Like the patch management and remote access.
What do you dislike about the product?
Monthly billing is based on contract not on actual usage or "live" devices. I wish they would just bill us for any devices online in the last 30 days like BitDefender does.
What problems is the product solving and how is that benefiting you?
Patch management and inventory and health
NinjaOne is an AWESOME suite of products!
What do you like best about the product?
Their interface is easy to navigate - their feature sets continue to grow with every update (release) - they listen to their partners and continue to implement new things that help MSPs do their job with ease! And my account manager Randy Simmons is the BOMB!
What do you dislike about the product?
Nothing - no complaints - does everything I need and so many things that I need to learn to use and implement
What problems is the product solving and how is that benefiting you?
I was using Continuum (formerly Zenith Infotech) and was not happy - NinjaOne came forward and offered me way more bang for my buck with price, features and functionality
Now I'm buying SentinelOne through them instead of Pax8 and save there as well!
Now I'm buying SentinelOne through them instead of Pax8 and save there as well!
Using Ninja is very easy.
What do you like best about the product?
The ease of use. How approachable the account manager is. Very good product design and roadmap.
What do you dislike about the product?
Lack of reporting customization. It is otherwise perfect for us. We know quite well the competing products and have little interest in the additional features they have to offer.
What problems is the product solving and how is that benefiting you?
Simplfying IT management and allowing sychronous access to resources from other platforms.
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