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Versatile like a Ninja
What do you like best about the product?
Versatility. It allows us to utilize this platform in many different ways. It usually plays a part in most of our projects.
What do you dislike about the product?
The agents. If there's an error when installing the agent or service, it can be a real pain to remove the agent. Support has provided scripts and such to remove bad agents but never worked properly. It wasn't a user friendly task either.
What problems is the product solving and how is that benefiting you?
Our entire team uses this platform for a number of reasons:
1. Patching
2. Automation
3. Monitoring
4. Deployments
1. Patching
2. Automation
3. Monitoring
4. Deployments
User-Friendly Platform with Reliable Support for Remote Access Issues
What do you like best about the product?
The platform is easy to use, with minimal complexity, making it straightforward to manage endpoint systems and provide seamless support to users.
What do you dislike about the product?
The remote control with the built-in feature experienced some difficulties connecting to systems on different networks. However, they offered alternative solutions until the issue was resolved.
What problems is the product solving and how is that benefiting you?
This solution truly addressed our primary challenges in managing IT infrastructure. It provided easy access to domain control devices and allowed us to clearly see vulnerabilities, apply patches, improve systems, and monitor end-of-life status, among other important tasks.
All Essential Tools in One Convenient Place
What do you like best about the product?
Having all the tools I require gathered in a single place, right where I need them, makes things so much more convenient for me.
What do you dislike about the product?
In my experience, the scripting functionality is quite limited, and the reporting features are insufficient.
What problems is the product solving and how is that benefiting you?
I appreciate being able to manage and view all of my customers from a single location.
Excellent RMM and Support
What do you like best about the product?
The RMM/Remote Access is very good and the technical support is quick and efficent.
I also believe it is one of the easier RMM platforms to use as well.
I also believe it is one of the easier RMM platforms to use as well.
What do you dislike about the product?
We had some licensing issues due to the wording of the SKUs. I think they need to clarify the difference between RMM and Remote Access since they are bundled together when talking about RMM.
What problems is the product solving and how is that benefiting you?
N1 is solving patch management problems and UAC issues with windows. Remoting into a users pc is easy to do.
Stable RMM with small flaws
What do you like best about the product?
The standard templates are very well designed and cover most server requirements regarding measurable values. For more detailed queries, there is the possibility to perform more individualized checks, for example, via scripts. The ticket system is easy to use and intuitively structured. The asset management also works for devices that are not directly monitored. The installation of the agents is straightforward. Particularly noteworthy is the account manager, who shows genuine interest, addresses the problems, and actively seeks solutions. The response times for tickets are also very good (significantly better than, for example, N-able or Connectwise). The RMM is used daily, especially for ticketing. Existing structures did not need to be adjusted for ticketing, as it could be seamlessly integrated.
The mobile app is limited in functions but stable.
Stable documentation and introductions to topics (see Dojo)
The mobile app is limited in functions but stable.
Stable documentation and introductions to topics (see Dojo)
What do you dislike about the product?
The user interface initially appears somewhat convoluted, but over time one gets used to it and recognizes the underlying logic. For more complex automations, there is fundamentally the possibility to implement them, although this is mainly done through scripts. Reports are available, but they offer only limited flexibility. In comparison, N-able, for example, provides significantly more detailed reporting.
What problems is the product solving and how is that benefiting you?
Before the introduction of Ninjaone, we did not have an RMM in use, which meant we were practically in the dark when server issues arose, and the distribution of patches on client devices often lagged behind. With Ninjaone, we were able to completely solve this problem, as the integrated patch management automatically handles the updates. Additionally, we can now retrieve numerous device information directly from the RMM and resolve many issues in the background without disturbing the users.
Delivers on Promises with Zero Downsides
What do you like best about the product?
Does exactly what it promises to do. Very easy to use.
What do you dislike about the product?
Honestly, I disliked having to install teamviewer alongside Ninja, and now that problem has gone away.
What problems is the product solving and how is that benefiting you?
We have a workforce scattered across the country, and Ninja allows me to monitor device health and offer support to all of them.
Easy integration to SJHC
What do you like best about the product?
Simplfied Remote Management
Easy to manage and deploy.
Easy to manage and deploy.
What do you dislike about the product?
We like the solution, and would like to expand to other functionality.
What problems is the product solving and how is that benefiting you?
Remote support for our hybrid workers.
Excellent Patch Management and Remote support tools
What do you like best about the product?
Patch management and remote support tools
What do you dislike about the product?
Mac Patch management needs to improve more for domain users.
What problems is the product solving and how is that benefiting you?
Support team is very responsive.
Clean Design and Robust Features with Ongoing Improvements
What do you like best about the product?
Clean design. Most features available. Continual development
What do you dislike about the product?
Policies. They are far too restrictive and do not allow more than one policy to be inherited. Poor implementation.
What problems is the product solving and how is that benefiting you?
Primarily as an RMM, allowing us to monitor systems and intervene where necessary.
Easy Setup and Smooth Navigation, But Add-On Access Could Improve
What do you like best about the product?
NINJA One requires a little time to set up. Client deployment is very simple and fast. Daily use is easy, simple and effective. The tabs are clear and navigation is smooth.
What do you dislike about the product?
Access to add-ons like Bitdefender Gravity Zone is not so easy. Direct access from the menu would be nice.
What problems is the product solving and how is that benefiting you?
Real-time monitoring of client workstations and programmable alerts to prevent potential problems. Remote control for interventions. Certain cleaning and control scripts. Antivirus management.
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