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Excellent resource for 1-Person IT "Department"
What do you like best about the product?
As the title indicates, I am a 1 man IT department (Manager is the official title) whose duties range from rebuilding computers to administering HP switches and a clustered Windows RDP environment. When I got into this role there was no commercial AV or any IT management software. I quickly realized that administering 150 computers at multiple sites was going to be a nightmare. Ninja incorporates AV (we use Vipre), Teamviewer for remote support, managed Windows Updates, and Inventory control. Support is also very helpful to answer questions as the site is FILLED with information (almost too much to learn).
What do you dislike about the product?
Navigating the online console can be a bit of a frustration as there is no "home button". The inability to Net30 bill vs having to use a Credit Card. I also wish they incorporated a Belarc type feature to determine the license keys of different installed software.
What problems is the product solving and how is that benefiting you?
Legal corporate company wide AntiVirus. 90% of my users are remote so Teamviewer allows me to support them while cutting down travel costs. Managed Windows updates allows me to ensure every computer is up to date without having to have in house WSUS or SCCM. Reporting allows to have real time up to date inventory.
Maintenance and Monitoring Made Easy
What do you like best about the product?
I love that my techs and I can run some troubleshooting tasks without having to access the desktop directly. The ticketing feature allows them to work in less windows. I also love the new backup feature, where, once again, I don't need another portal open to check on the backups.
What do you dislike about the product?
Preparing a download link manually instead of it being a button on the agent creation screen.
What problems is the product solving and how is that benefiting you?
Scheduled maintenance and updates have helped keep support time more predictable. Since we know when the updates for clients are coming in, we know when to keep more people available for reactive help and when we can keep people working in their more proactive roles.
NinjaRmm
What do you like best about the product?
Ease of use, customization, competitive pricing
What do you dislike about the product?
There really needs to be a mobile app. This is the largest gaff in the offering.
What problems is the product solving and how is that benefiting you?
NinjaRMM allows me to offer enterprise class network monitoring for low cost. With the larger products available in the space we have almost needed a full time resource just to manage the RMM implementation which is not ideal. With Ninja I am able to keep my talent customer focused since their product just works.
Great Experiance
What do you like best about the product?
Easy of use, i like the product is very simple and easy
What do you dislike about the product?
Nothing, its a great product that works and that's alli can expect
What problems is the product solving and how is that benefiting you?
Client Control
Recommendations to others considering the product:
Use It!
Ninja RMM end user experience
What do you like best about the product?
Single pane review of all my clients. The click to connect and the quick remediation has saved us time and money
What do you dislike about the product?
appears there are issue searching for version of operating systems
What problems is the product solving and how is that benefiting you?
Remote maintenance and asset management
Why not Ninja RMM
What do you like best about the product?
As for managed services it is sound and a very serviceable product. It is not as mature as some older products, but it very functional and improving at a rapid rate. Affordable and certainly adjusting to the latest technology. It is less than a year I since I started using Ninja and they have handled everything I need and have incorporated WebRoot SecurityAnywhjere and Webroot DNS - that is moving forward.
What do you dislike about the product?
There screens aren't always intuitive for 'my' style, TeamViewer is getting better - very vital.. It could be better. Help Video or usage documentation needs to be expanded.
What problems is the product solving and how is that benefiting you?
User sights with multiple screens in Portrait mode. Controller errors being reported as drive errors - this occurs when the USB drives have phone charging cords plugged in or jump drives ....
Ninja-fied
What do you like best about the product?
Simple, just simply simple - YET powerful and continuing to improve. Then there is the support staff - Just WOW!
What do you dislike about the product?
No much to dislike, staff are very responsive, fun yet professional.
What problems is the product solving and how is that benefiting you?
It was just yesterday got Ninja notified of a potential failing hard drive allowing us time to get a backup before a complete failure.
NinjaRMM continues to be THE essential tool in my MSP Toolkit!
What do you like best about the product?
NinjaOne is very intuitive and easy to use. I particularly like the ability to quickly access PC resources without having to do a remote session on the computer and interrupting a client. For example, it's not uncommon to restart a stopped service. I can review the event logs and see processor, disk, and memory status if a PC is running slow. In the years since I did my first review, Ninja has evolved. It is now called NinjaOne. I migrated from Webroot, a legacy anti-malware tool, to SentinelOne Complete, a state-of-the-art anti-malware tool that does a great job handling ransomware. NinjaOne also developed their own Ninja Remote tool for remote control sessions that end-users can use to access their office PCs, in addition to offering Teamviewer and Remote Desktop Connection at no additional charge. This makes my clients sticky. Ninja enforces MFA and I can limit end-users to specific organizations and devices. Clients love this remote control flexibility. Ninja has many other features other partners may use, such as backup and ticketing. In short, Ninja has grown into a superb tool for an MSP at reasonable price points.
What do you dislike about the product?
Offline devices with an indicator showing a required reboot cannot be cleared of the icon. Ninja Remote needs reverse printing
What problems is the product solving and how is that benefiting you?
I monitor my clients computers and ensure they are patched and protected. NinjaOne is currently bundled and integrated with SentinelOne, Ninja Remote, and Teamviewer, all tools I use with my clients. NinjaOne also includes diagnostic tools that help me deal with problems before clients even know about them.
Recommendations to others considering the product:
Some features of MaxFocus I was accustomed to are not available in NinjaRMM. For example, I can't easily schedule a computer for a reboot unless I set up a custom policy. There isn't an indicator to tell me if a computer needs a reboot to apply patches. I do like that NinjaRMM is billed monthly with no contract commitments, same as MaxFocus. Pricing is competitive.
Extended Team
What do you like best about the product?
What we like best about the Ninja team is they feel like an extension of our own team! The Ninja Team understands what a sense of urgency is as well!
What do you dislike about the product?
"Device Down" condition needs some work. The condition only allows you to set one specific time before a ticket will be created. During the day from 9-5, I would like to know when a server goes down immediately. I would like to be able to set the condition for 1 minute. After hours, I would like to be able to set another condition for this trigger. Possibly 30 minutes.This way we are not getting tickets for server reboots, maintenance, etc during the evening.
What problems is the product solving and how is that benefiting you?
The number one business problem we are solving is automation. Benefits, I can go on and on. Ninja provides an accurate alerting system that integrates with ConnectWise. Another huge benefit is the partnership Ninja has with Shadow Protect and Webroot. We use both products and save a considerble amount of money.
ninja software work beyond what i expected
What do you like best about the product?
I can set it up to run all my maint for me the reporting is ease to under stand
tech support is the best I have had with any RMM tool I have used
tech support is the best I have had with any RMM tool I have used
What do you dislike about the product?
has nothing bad to say the service is work so far the way I want it to work
What problems is the product solving and how is that benefiting you?
keep my clients computers healthy and up to date and solving problums befor they happen
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