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Ninja Has helped bring Automation to IT Ops
What do you like best about the product?
Ninja supports Mac and Windows with a Linux agent on the road map. Windows patching and 3rd party patching are great! The Script library has been a great tool for our team.
What do you dislike about the product?
Currently, they do not offer a mobile app but that is on the roadmap for this year.
What problems is the product solving and how is that benefiting you?
Ninja has helped us bring automation to our team and cut back on the number of man-hours it takes to run daily maintenance on our environment. The script library will be the next item to help out team dive more into automation.
Great user experience
What do you like best about the product?
The simplicity and well designed screens. It feels light weight even though it has all the features we need. I've tested 5-10 other RMM programs and they are very cumbersome and awkward. NinjaRMM gets it right and their team continues to improves on new features. For remote control they use Team Viewer Enterprise which really is an important part of the NinjaRMM experience. Plus they have simplified built-in good pricing desktop backup and virus protection.
What do you dislike about the product?
No mobile app yet and the web version doesn't work well on a mobile. Also, no mobile device management built in like other platforms have.
What problems is the product solving and how is that benefiting you?
We manage our 60+ PCs and Macs at all of our stored using NinjaRMM. Overall, it works great and is a pleasure to use.
Recommendations to others considering the product:
If you need RMM and remote support that is simple and extension for PCs and Macs, NinjaRMM is great. If you need advanced app sandboxing, security and MDM then look elsewhere.
Ninja RMM, a solid product.
What do you like best about the product?
Simple and effective with excellent account and technical support. I was on the fence for years about embracing the MSP model and RMM software and so far I could not be happier with my choice to move forward with Ninja and their integrated Teamviewer, and Webroot AV and DNS filtering.
What do you dislike about the product?
Not much to put here, only very minor issues or feature requests that they are happy to address.
What problems is the product solving and how is that benefiting you?
I'm able to be more proactive and provide a more positive and consistent user experience.
Recommendations to others considering the product:
Go for it!
NinjaRMM
What do you like best about the product?
Ninja has been a helpful tool for expediting business operations and managing a large number of client machines. Our account manager, Christopher Thomas, along with their support has been phenomenal in addressing our needs and questions quickly and rolling out helpful features based on our input.
What do you dislike about the product?
There is little support for Mac OSX and we are unable to identify new devices on the network.
What problems is the product solving and how is that benefiting you?
We've been able to automate processes with the scripting tools for several machines or clients at once. We are able to be proactive with problems such as disk space and threat management with this tool.
Great RMM software
What do you like best about the product?
Easy to use and simple to setup. Cloud based remote support has helped us better serve our clients.
What do you dislike about the product?
It doesn’t have an option to intergeate with other programs we use.
What problems is the product solving and how is that benefiting you?
Ninja helps us better support our clients by tempting into their devices and resolving several errors relating to OS fails or viruses.
Want To Be Ninja Friend?
What do you like best about the product?
The fact that I can use the CMD terminal remotely no need to bother anyone for any kind of information. When it comes to 3rd party patching which is always a difficult thing to keep track of, all of it is automated wonderfully. The web portal itself works beautifully, simplistic and easy to learn.
What do you dislike about the product?
At times it does feel over simplified, there are certain tasks that I like to administrate, but ninja is wonderful for helping with that.
What problems is the product solving and how is that benefiting you?
Remote access and reports.Ninja has been great with gaining quick access with the user and any information that I need for any kind of report ninja has it right there! Ooverall performance is great, there is no lag, whenever I'm running any specific command it generates it as if I were in person!
Recommendations to others considering the product:
It is a great portal and service to use, get acquainted with the graphs and reports it can generate.
Great company, direct line of contact to to C suite, RMM that just works with great integrations
What do you like best about the product?
First and Foremost an RMM needs to stay online, provide relevant actionable information, and patch properly. We moved from 2 other tools, they started with a K and N but always had issues with basic functionality. Not only did Ninja work out of the box, the integrations and choices provided allowed us to provide best in class add-ons for other valuable services to our client base. All while maintaining a single pane of glass to manage from. The time and effort saved was well worth the forlklift move.
What do you dislike about the product?
In the beginning there was a bit confusion on information that was provided via integration with other tools. We had to work with the engineers to clear up hard drive SMART notifications and clarification on why certain patches were failing. Some of the fault was in the Ninja tool set, but some I think were due to how some of those tools relayed information in to Ninja. But the issues were always handled quickly and resolutions were found; some took longer than others. Reporting is still light, but I understand that is on the roadmap.
What problems is the product solving and how is that benefiting you?
Like all RMM's it is a work force multiplier. What was once performed by 12 techs is not handled by 3. It also allows for scaling operations and on boarding quickly because of its intuitive interface.
Recommendations to others considering the product:
Definitely give it a real try. Dive deep, talk to their engineers. And really think about what you need this tool to do for you. Stop paying for tools that you do not need.
NinjaRMM has continuously provided a quality experience for us as an MSP
What do you like best about the product?
NinjaRMM is consistently bringing good features to our RMM platform that allow us to continually grow our level of support for our clients. The support and feedback is always personal and easy to resolve any issues or provide ideas.
What do you dislike about the product?
So far there's nothing we dislike, aside from the occasional bugs which happens with anything, those are generally quickly resolved and not too disruptive to functionality.
What problems is the product solving and how is that benefiting you?
NinjaRMM has allowed us to quickly and painlessly onboard new customers and efficiently assess and address any incidents and issues on their systems. NinjaRMM provides an easy to use interface that allows us to train technicians with it in a breeze, allowing them to be more productive right at the start without a steep learning curve.
Recommendations to others considering the product:
NinjaRMM makes onboarding and management of client devices a lot easier than other RMM tools I've used. Despite several key features still on the roadmap or in development not being ready for production use, they're certainly worth waiting for and hopping on-board with Ninja sooner rather than later as the company has a good direction and will surely overtake many of the older RMM platforms as one of the best solutions for RMM.
Good product, Great Support
What do you like best about the product?
We all want a product that works well and has great support. NinjaOne meets and exceeds that benchmark. Ninja has an easy to use, well laid out user interface with plenty of options to meet varying needs in the RMM market.
NinjaOne is easy enough to implement that walking an end user through the process is relatively easy.
When things don't work as expected the support team is exceptional. They take the time to understand your specific issue and get the problem resolved in a timely fashion.
NinjaOne continutes to improve on adding features and integrations. Almost all of the features are a daily must use to support our clients.
Overall NinjaOne continues to be a leader in the market for ease of use and number of features.
NinjaOne is easy enough to implement that walking an end user through the process is relatively easy.
When things don't work as expected the support team is exceptional. They take the time to understand your specific issue and get the problem resolved in a timely fashion.
NinjaOne continutes to improve on adding features and integrations. Almost all of the features are a daily must use to support our clients.
Overall NinjaOne continues to be a leader in the market for ease of use and number of features.
What do you dislike about the product?
At times certain screens load slowly and I'm impatient. Ninja does stay on top of this issue and resolves it when the problem occurs.
What problems is the product solving and how is that benefiting you?
We are using NinjaOne to manage over 300 end points remotely. Very little time is required on site to remediate issues that arise from malware threats, updating Windows or software, backup or providing end user support.
Time saved is a great benefit
Time saved is a great benefit
Recommendations to others considering the product:
Do the training Webinar before implementing. This product will work for any size business looking for remote monitoring and management.
NinjaRMM, simple, effective and scalable RMM Platform
What do you like best about the product?
Customer service is one of many areas that Ninja excels in. Support is always available and they have a solution or workaround for pretty much anything. The automation and reporting is probably the best we have seen in the market for an MSP. It is simple to search for an endpoint, run a script, get alerts, monitor critical server and network devices. Network monitoring is another key factor in our decision to choose NinjaRMM. Seeing netflow from a single pane all from the cloud is pretty awesome. Patch Management works 99% of the time for us (which is great in IT). Usually the issues are NOT from Ninja, rather Microsoft or an issue with an endpoint causing a patch to fail. Great thing is you can see the failed patch, get an error code and just fix it. Remote Access using Splashtop is simple and works great. If you prefer TeamViewer they can just add that on as well. We use Webroot and Bitdefender depending on the customers needs and Ninja has that covered as well. Overall a great platform that constantly offers innovation.
What do you dislike about the product?
Sometimes we get a lag when running a reset on an alert or the device may wait a few seconds to respond. It could be our way of saying why isn't everything instant..... This only happens a handful of times and it's the only real negative I can come up with. Really a not a big deal at all.
What problems is the product solving and how is that benefiting you?
Patch Management issues, Secure Remote Access, Asset Management, RAID Alerts for servers, Active Directory and Exchange Server Monitoring, Router issues (misconfigurations), helping businesses keep up with compliance.
Recommendations to others considering the product:
Overall A+
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