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Intuitive, easy to deploy RMM platform
What do you like best about the product?
Intuativeness, easy to deploy and use. Good support, dojo community is typically quite helpful.
What do you dislike about the product?
Missing a few features other more robust RMM's (CW) have. a Nutnaix Integration would be amazing.
What problems is the product solving and how is that benefiting you?
Easy remote access, monitoring, and patch management.
NinjaOne has made managing our fleet of computers extremely easy
What do you like best about the product?
I like being able to see the state of all of oure computers in one dashboard. I also love being able to instantly start a remote session without any help from the user. The ability to start a remote console session is also extremely useful and has helped me out on more than one occasion. I also like the way the policies are structured and allow me to apply specific settings for the type of computer and the organization it is in. Other major features I like are the reporting and automations. And of course being able to screen and manage Windows updates and patches has made keeping everything up to date a breeze. It was also really easy to implement and integrate in our environment. All we had to do was push out the agent to our endpoints and we were going. The customer support is also exceptional. Anytime we have a question or concern I can email our rep and we get a prompt response. It it definietely something my team and myself use every day and have come to depend one. I could not imagine being able to handle the number of computers we have in our fleet without it.
What do you dislike about the product?
I have noticed that 3rd party software patching fails a lot, especially with MS Office and Adobe products, but this is not a major issue for me.
What problems is the product solving and how is that benefiting you?
We were having an extremely hard time providing remote support to users that were working remotely or that traveled a lot. We were relying on other remote access solutions where we had to walk the user thourgh the process of downloading the software and joining a remote session. It was a huge pain. NinjaOne solves this major issue and now we can just pull up the computer in Ninja and instantly start a remote session. We can also set various alerts and it can notify us of issues before a major problem even happens. Since it has the ability to start a remote PowerShell session I can even occasionally solve problems without even interrupting the user. It has really made it so much easier for us to provide support to our users.
Another big issue we were facing was keeping Windows and other software patched and up to date. Ninja has made this process a breeze and now I can approve specific patches and updates that I want to install.
Another big issue we were facing was keeping Windows and other software patched and up to date. Ninja has made this process a breeze and now I can approve specific patches and updates that I want to install.
Everything we need in one place!
What do you like best about the product?
NinjaOne has made it easy for me to come into an organization that previously had no IT department, and streamline everything I needed to ensure I was able to fully support the organization in a completely remote environment. The integration was easy, their customer support is top notch, and the features they have are more than needed! I use this daily to support my organization, it is so simple to do what needs to be done.
What do you dislike about the product?
So far, the only thing I want to see, which they are coming out soon with, is a repository for software.
What problems is the product solving and how is that benefiting you?
Making it easy to manage endpoints in a fully remote enviromment, without having to get the end user involved.
Great Product and keeps getting better
What do you like best about the product?
Having a rep that knows me by name and treats me like a customer and not a number. Randy is always there to help and always on the ball. My former RMM partner not only didn't know my name but treated us like we were a inconvience as we were not some large corporation bring in top dollar.
What do you dislike about the product?
Really want to see Malwarebytes integrated into the interface. Also was not the freindliest interface but deffinalty getting better.
What problems is the product solving and how is that benefiting you?
Overall we are able to manage clients endpoints and get to them faster then before.
Ninja is an effective, affordable RMM for SMBs and Enterprise Managment
What do you like best about the product?
NinjaOne RMM is robust in feature set, but also simple to use. Ninja can deploy, monitor, and manage just about anything you can think of. If it is in the realm of powershell, NInja can handle it. Ninja is very easy to implement. Even out of the box, there are many great monitoring conditions. Software deployment is a breeze, and can be automated in the easy to configure policies. Integrating it in to common apps, such as Autotask, is very easy. Customer support is very responsive, and is great with updates. I have not had many issues that needed support, but they were always there with me from start to end. I use this program daily, and complete most of my day to day work from it.
Update 5/15/2024
Continuing with the theme of simplicity, Ninja has added context-based help. This allows you to get help from a button in the corner of the screen that automatically. THis makes it easy to learn a new pane, or get a quick refresher on a tool you have not used for some time. Definitley a great addition.
Update 2/13/2025
The product continue to see many new script templats and condition improvements. Recent additions include compound conditions, which allow the running of multiple scripts in specific orders, following specific conditions. Imporvements to patching now allow you to monitor last patch install drom a prebuilt condition.
Improvment to WYSIWIG cutom fields llows robust use of HTML to visualized data pulled from a script.
Reporting has improve significantly, no utilizing live-reports with scheduled exports.
Ninja continues to be a prefferred vendor in terms of optation, listening to voices, and implementing services that are wanted and useful.
Update 5/15/2024
Continuing with the theme of simplicity, Ninja has added context-based help. This allows you to get help from a button in the corner of the screen that automatically. THis makes it easy to learn a new pane, or get a quick refresher on a tool you have not used for some time. Definitley a great addition.
Update 2/13/2025
The product continue to see many new script templats and condition improvements. Recent additions include compound conditions, which allow the running of multiple scripts in specific orders, following specific conditions. Imporvements to patching now allow you to monitor last patch install drom a prebuilt condition.
Improvment to WYSIWIG cutom fields llows robust use of HTML to visualized data pulled from a script.
Reporting has improve significantly, no utilizing live-reports with scheduled exports.
Ninja continues to be a prefferred vendor in terms of optation, listening to voices, and implementing services that are wanted and useful.
What do you dislike about the product?
I wish there were more reports, and that you could pull data from a PC with a script, and dump it into a report. Other than that, the platform is solid.
Edit: While there is not a baked in system, I have started using a custom field to grab the data that I want, then use device search to export a CSV report with said data. I would still like something more purpose-built.
Edit: While there is not a baked in system, I have started using a custom field to grab the data that I want, then use device search to export a CSV report with said data. I would still like something more purpose-built.
What problems is the product solving and how is that benefiting you?
We were struggling to monitor the uptime of networking equipment. Ninjas NMS keep track of this for us, and reports us when uptime is an issue.
We were having trouble keeping PCs and Servers up to date on their Operating Systems. Ninja now takes care of patching and has never failed us.
update 5/15/2024
We used to run scripts for security remediations manually for WORKGROUP systems and with GPO in domains. We found these to be time-consuming and clunky, respectively. Ninja allows us to orchestra scripts across the system in seconds. The same issue was had with software installation, but that is now shifted to ninja.
We used to rely on user-reported issues to keep PCs running smoothly. With Ninja, issues are detected and automatically remediated. Issues that cannot be remediated automatically are ticketed to us, and we can work on it as needed. Additionally, computer optimization is now automated, and devices rarely see slowness due to uptime, corrupted system files, or bloated temp folders.
Update 2/13/2025
Patching system imporvments not only continue to solve our problem of patching, but have improved our ability to track and monitor patchign life cycels, solving the issue of "not knowing" where problem devices are.
We were having trouble keeping PCs and Servers up to date on their Operating Systems. Ninja now takes care of patching and has never failed us.
update 5/15/2024
We used to run scripts for security remediations manually for WORKGROUP systems and with GPO in domains. We found these to be time-consuming and clunky, respectively. Ninja allows us to orchestra scripts across the system in seconds. The same issue was had with software installation, but that is now shifted to ninja.
We used to rely on user-reported issues to keep PCs running smoothly. With Ninja, issues are detected and automatically remediated. Issues that cannot be remediated automatically are ticketed to us, and we can work on it as needed. Additionally, computer optimization is now automated, and devices rarely see slowness due to uptime, corrupted system files, or bloated temp folders.
Update 2/13/2025
Patching system imporvments not only continue to solve our problem of patching, but have improved our ability to track and monitor patchign life cycels, solving the issue of "not knowing" where problem devices are.
Great product, with a great support system
What do you like best about the product?
Ease of use and quality customer support.
What do you dislike about the product?
Lack of IdP for authentication in Okta SSO.
What problems is the product solving and how is that benefiting you?
Support for both MAC and Windows products allowing a consolidation of our technology stack into a single solution. Simple
Easy-to-use automation and inventory.
What do you like best about the product?
Easy and straightforward deployment of PowerShell (or bash, etc) scripting makes automation of many helpdesk tasks a breeze. The "custom field" functionality works really well with the grouping feature to create groups based on system configuration and to keep inventory of things that Windows/AD don't necessarily keep track of, such as portable software.
What do you dislike about the product?
There are just a couple small features that would be nice to have, such as being able to create a group from a list of hostnames in e.g. a CSV file -- if there isn't a way to select the computers you want using the inbuilt filters, this would be nice to have for manual group creation rather than selecting them individually.
What problems is the product solving and how is that benefiting you?
NinjaOne is making it easier to show the value of automation to higher-ups by taking tasks which otherwise required a phone call, remote support session, etc. and instead having them take just minutes to deploy a script. Leveraging scripting makes for a more uniform environment and eliminates many opportunities for human error that existed before.
Simply Awesome
What do you like best about the product?
The ticketing and system monitoring is so easy to use and read in comparison to other products like it that I have used previously. Automation and scripts work fast and the policy system is super easy to understand. I definitely get my use out of it everyday and I also appreciate how approachable the support staff are for asking for help with certain features. Ninjaone also makes it really easy to see what has been updated with frequent, and easy to find patches. I wouldn't change it for another system.
What do you dislike about the product?
There isn't really anything I actively dislike about NinjaOne. The only thing that could be a bit improved is that some of the menus seem to be buried deep within other menus.
What problems is the product solving and how is that benefiting you?
Ninjaone is is improving visibility and shows me exactly what is happpening within my organisation in an easy to use and readable format.
We are so happy with NINJA!
What do you like best about the product?
The user friendly interface of the control panel and the smart features that provide us with a one stop RMM. Really looking forward to installing on more and more clients. Makes us wonder how you guys got all the smartest developers?
What do you dislike about the product?
We really have not found anything to dislike yet.
What problems is the product solving and how is that benefiting you?
NinjaOne has provided us with a way to centralize our administration and we look forward to utilizing more of the NinjaOne features.
More Then You Think
What do you like best about the product?
Does more than I knew it could. Awesome you can run cmd prompts without user seeing anything, file browse/delete, uninstall/install programs, schedule programs to install as well. And, it's all done withing one dashboard! The new Ninja remote connect is quick and amazing as well.
What do you dislike about the product?
Some settings are difficult to find if you do not use them regularly.
What problems is the product solving and how is that benefiting you?
I can bypass our WUSUS and push security/all Windows updates to a selected group/number of PCs.
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