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Breath of fresh air compared to others
What do you like best about the product?
The interface, support and policies.
The interface is consistent.
The support is responsive
The policies inheritance is excellent.
The interface is consistent.
The support is responsive
The policies inheritance is excellent.
What do you dislike about the product?
Not so much a dislike. More of a this "needs more work".
Reporting.
I'd really like to see more custom reporting abilities that are similar to the reporting in HaloPSA, which allows custom SQL to be written to get at all the data.
Reporting.
I'd really like to see more custom reporting abilities that are similar to the reporting in HaloPSA, which allows custom SQL to be written to get at all the data.
What problems is the product solving and how is that benefiting you?
Responsive platform for managing endpoints of our clients
It's a little confusing at the start, however you can on board without training
What do you like best about the product?
Clean UI - Easy to use, very agressively priced over other RMM solution. Able to onboard without expenses like training, down time e.t.c
What do you dislike about the product?
A few very basic features present in other RMMs are missing. The first is hardware inventory, example would be the printers that were installed, the driver it was using and the PORT details. This feature helps to rebuild a computer that failed.
Reporting seems very light.
S1 Integration has a lot to be desired
No BACKING UP OF NAS... only backup TO NAS
No Office 365 Backup... Common issue
No SQL/Exchange granular backup..
Reporting seems very light.
S1 Integration has a lot to be desired
No BACKING UP OF NAS... only backup TO NAS
No Office 365 Backup... Common issue
No SQL/Exchange granular backup..
What problems is the product solving and how is that benefiting you?
Seems like there are alot of things suggested via the Feature request and not a lot of them are coming back to us. To be honest, I can't think of a new feature added since we came on board that has changed or made our usage easier/better... however we have only been on board just on 5 months.
NinjaOne makes management of complex computer environments a breeze.
What do you like best about the product?
As soon as we put NinjaOne on a workstation or server we instantly feel like we have the control and information we need to fully manage that device. After customizing the alerts to how we like it, we are instantly aware of anything that needs our attention. Deploying NinjaOne is a breeze and makes it easy to roll out in a large environment. Well integrated remote support tools make it easy to provide support to users and to manage individual computers. Customer support is responsive and quickly escalates complex issues. We use NinjaOne every day in the course of providing our services.
What do you dislike about the product?
Some alerts will come in slower than we like. The duplication of VMs and agents in the dashboard can be disorienting and confusing. The network monitoring functions rely on a broken outdated tool, but I've heard a rewrite is in the works.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to monitor and manage our client's computers and servers. It gives us full visibility into the health of systems and allows us to provide immediate support and solutions.
After switching from CW Automate, NinjaOne is a dream!
What do you like best about the product?
the simplicity of running custom powershell scripts on demand, scheduled, bundled as part of a policy, etc., are fantastic. I haven't fully dived into EVERYTHING it has to offer, though I'm using Ninja Ticketing, integration with a separately purchased CW Control license (which I'll be letting expire due to NinjaOne's FREE integration with TeamViewer, Splashtop, and their built-in Ninja Remote for manual control). I'm just now getting into the MDM and NMS tools, so I'm sure I'll be finding exciting new things I can do via Ninja.
What do you dislike about the product?
The only thing I would really like to have is a sizeable file / software repository. I've set up SFTP servers for a few of my clients that have a number of remote workers, but some of them are stuck on relatively slow upload speed cable internet, making deployment of software patches / updates / installs take a while to be pulled from the SFTP server.
If Ninja offered a bucket of data that could be accessed via SFTP or any sort of direct patch setup, that would be a HUGE bonus. They certainly don't NEED to include it, but if I could get 100gb of storage or so that was tightly integrated with their automations/scripts, I'd love it.
If Ninja offered a bucket of data that could be accessed via SFTP or any sort of direct patch setup, that would be a HUGE bonus. They certainly don't NEED to include it, but if I could get 100gb of storage or so that was tightly integrated with their automations/scripts, I'd love it.
What problems is the product solving and how is that benefiting you?
It lets me pretty easily manage all of my network devices, workstations, servers, updates, and so on. And now that I'm migrating from CW Control to NinjaRemote for direct remote support, it's quickly become my all-in-one support tool.
Easy to understand easy to use
What do you like best about the product?
The custom Forms and Scripts allow U to do almost Eversthing !
What do you dislike about the product?
Sometimes the Menu feels a little bit weird cause there are many places for many different things
What problems is the product solving and how is that benefiting you?
I can See Hardware issues before they affect the Workflow
Awesome Software!
What do you like best about the product?
The fact that it handles Windows Updates and Application Updates (on a schedule no less).
What do you dislike about the product?
I want to utilize their MDM platform, but they don't have remote control for Android as of yet.
What problems is the product solving and how is that benefiting you?
It lets me deal with keeping endpoints up to date with ease (Microsoft, Adobe, Google, etc). It lets me keep tabs on endpoint AV deployment. It keeps track of my hardware and alerts me if any hardware is too slow or doesn't have enough space.
NinjaOne: Truly of the best RMM platforms for MSPs
What do you like best about the product?
We switched from our previous RMM, one of the top name fully integrated offerings you have heard of, to the newer NinjaOne and are very pleased. Ninja constantly adds new features, has all the integrations we want, and works with third parties well, giving us the flexibility we need to choose the right stack components to service our customers.
What do you dislike about the product?
There are a few outstanding technical issues with their REST API, and some features I really wish they had to make things like policy management easier, but the complaints are fairly minor and usually have a workaround.
What problems is the product solving and how is that benefiting you?
As an MSP we need a reliable and powerful RMM and NinjaOne fits that profile perfectly.
Ticks all the boxes
What do you like best about the product?
I tested many differnt RMM platforms and Ninja RMM ticked all the boxes. It was easy to setup and very intutive.
We have been using it for a few years now and it just gets better. It has reduced our management of PC to almost nothing. While give us an online central place to monitor and remotely access each PC. We love it, the team has also been very helpfull and never pushy about upgrading etc. We use it every day.
We have been using it for a few years now and it just gets better. It has reduced our management of PC to almost nothing. While give us an online central place to monitor and remotely access each PC. We love it, the team has also been very helpfull and never pushy about upgrading etc. We use it every day.
What do you dislike about the product?
I don't have a downside it has been great from day one.
What problems is the product solving and how is that benefiting you?
Patch management and monitoring. We had over 70 PC NUC's in the field running software and had no visabilty. It took hours to run windows updates and we never know if they where even running. Ninja handels all our patch management. Alearts us if they go offline and even restarts services when they stop. We really only scratch the serface with what can be done but for us it has been a game changer.
A massive upgrade for our IT tool kit
What do you like best about the product?
It has an intuitive interface and gives easy to action information. We can better manage our fleet thanks to the tools and information NinjaOne provides.
What do you dislike about the product?
No custom report builder for building reports with specific information outside of the provided report templates.
What problems is the product solving and how is that benefiting you?
NinjaOne surfaces useful and actionable information and brings many of our workflows previously done in separate systems into one.
NinjaOne Review
What do you like best about the product?
NinjaOne's dashboards are very informative and easy to use. Their automation scripts are easy to implement. Great customer support and RMM is feature rich.
What do you dislike about the product?
Need better pricing breakdown for current and new services per endpoint. So as to track your expenses and price out your msp offerings.
What problems is the product solving and how is that benefiting you?
NinjaOne helps with endpoint management, remote support. It helps us keep on top of any issues that may occur before the client notices and the automation feature help reduce our workload.
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